Configure your operating schedule and primary contact number for intelligent call routing. Customers will receive accurate availability information and seamless transfer to human assistance when needed.
Configure your company details and train your AI with comprehensive business knowledge. Provide accurate information through website integration or manual input to ensure professional, contextual customer interactions.
Allow your AI assistant to create and send professional invoices during phone calls. When enabled, your AI can automatically generate invoices with your bank details and email them to customers when they agree to a price.
Customer: "Do you have a table for 4 tonight?"
AI: "Let me check our availability for tonight. Yes, we have a table for 4 available at 7pm and 8:30pm. Would either of those work? I'll just need a name and contact number to secure the booking."
Customer: "What's your returns policy?"
AI: "We offer a 28-day return policy. Items must be unused with the original receipt. You can return in-store or post items back to us. Would you like me to help you with a specific return?"
Customer: "I need to book an appointment"
AI: "I can help you book an appointment. Is this for a routine check-up or something more urgent? We have appointments available this week. I'll just need your name and date of birth to check your records."
Customer: "I need help buying a house"
AI: "Our conveyancing team would be happy to help with your property purchase. We offer a free initial consultation and fixed-fee quotes. Would you like me to arrange a call with one of our property solicitors?"
Customer: "I'm looking for a 3-bed house in Solihull"
AI: "I can help you find a 3-bedroom house in Solihull. What's your budget range? Are you looking to buy or rent? I can search our current listings and arrange viewings for properties that match."
Customer: "My car needs an MOT"
AI: "I can book your MOT for you. Our MOT test is £45 and takes about 45 minutes. We have availability tomorrow morning. I'll just need your registration number and contact details."
Customer: "I'd like to book a cut and colour for Saturday"
AI: "I can book that for you! Our prices start from £35 for a cut & blow dry, plus £65 for full colour. We have slots at 10am and 2pm on Saturday. Would you like to request a particular stylist?"
Set fixed airport prices in the Fixed Routes section below
Set fixed fares for common trips — e.g. home to airport, town to town. AI will quote these exactly.
Allow the AI to offer a discount if the caller hesitates on price. AI will only use this as a last resort to secure the booking.
When a job is booked, the driver covering that area gets an SMS with the job details. Add your drivers and their coverage areas.
Add each department or person the AI can transfer callers to. The AI will ask who the caller needs and connect them to the right department.
Caller: "Hi, I need to speak to someone about my invoice"
AI: "Of course, that sounds like one for our accounts team. Let me put you through now."
If no answer: "I'm sorry, accounts aren't available right now. Can I take your name and number and get them to call you back?"
Customer: "How much is gym membership?"
AI: "Our monthly membership is £35 with no contract, which includes gym access and all classes. We also have a day pass for £10 if you'd like to try us first. Would you like to book a free tour?"
Customer: "My boiler isn't working"
AI: "I'm sorry to hear that. We offer same-day emergency callouts and boiler repairs start from £120. We're Gas Safe registered. Can I take your postcode and a description of the issue?"
Customer: "I want to build an extension"
AI: "We'd be happy to help with your extension project. We're FMB members with over 20 years' experience and offer a free site visit and written quotation. When would be convenient for someone to come out?"
Customer: "I need someone to put up some shelves"
AI: "I can help with that! Shelf installation starts from £25. Our hourly rate is £35 if you have a few jobs. We have availability this week and offer free quotes for larger jobs."
Customer: "My car's broken down on the M6, can you help?"
AI: "I'm sorry to hear that. Yes, we can help! We offer 24/7 emergency recovery. Where exactly are you on the M6? Once I have your location, I can give you an exact price and estimated arrival time. Our base recovery rate is £75 for local callouts plus £2.50 per mile."
Add your services and pricing so the AI can provide accurate quotes to customers
Select all certifications your business holds - the AI will mention these to build customer trust
What types of work do you specialise in?
Customer: "How much for an EICR?"
AI: "Our EICR certificates start from £150, depending on the size of the property. We're NICEIC registered and all our work is Part P certified. Would you like me to arrange a free quote?"
Add your services and pricing so the AI can provide accurate quotes to customers
Select all certifications your business holds - the AI will mention these to build customer trust
What types of work do you specialise in?
Customer: "How much for a boiler service?"
AI: "Our boiler service is £90 and includes a full safety check. We're Gas Safe registered and all our work comes with a 12-month guarantee. Would you like me to book that in for you?"
Customer: "I've got a burst pipe, can you come today?"
AI: "Absolutely, we offer same-day emergency callouts. Burst pipe repairs start from £150. Let me get your address and we'll have someone out to you as soon as possible."
Customer: "Do you offer GCSE maths tutoring?"
AI: "Yes, we do! We offer one-to-one GCSE maths tutoring at £35 per hour. All our tutors are DBS checked and QTS qualified. We can do sessions online via Zoom or in-person. Would you like to book a free assessment session first?"
Customer: "My office network keeps dropping out, can you help?"
AI: "Absolutely! We can diagnose and fix network issues. Our standard response time is same day and we offer both remote and on-site support. The call out fee is £45 plus £65 per hour. We're Cisco certified and can usually identify the issue within the first hour. Would you like to book a visit?"
Customer: "We need help improving our operational efficiency"
AI: "We'd be happy to help with that. We specialise in operations and process improvement with over 12 years' experience. We offer a free initial consultation to understand your challenges. Our day rate is £750, or we can discuss a project-based fee once we scope the work. Would you like to book a discovery call?"
Customer: "How much do you charge for annual accounts for a limited company?"
AI: "Our annual accounts for limited companies start from £350. We're ACCA qualified with full professional indemnity insurance and we work with Xero and QuickBooks. That includes preparing and filing your accounts with Companies House. Would you like to arrange a free consultation to discuss your needs?"
Customer: "I need public liability insurance for my plumbing business"
AI: "We can definitely help with that. We're FCA authorised insurance brokers and work with multiple providers including Hiscox and Zurich to get you the best quote. I can usually provide a quote within 15 minutes. We offer both annual and monthly payment options. Would you like me to get some details to generate a quote for you?"
Customer: "I'm looking for a week in the Maldives for our honeymoon"
AI: "Congratulations! The Maldives is a wonderful honeymoon destination. We specialise in luxury honeymoons and are ATOL protected so your booking is fully secure. We offer low deposits and pay monthly options. When are you looking to travel? I can check availability and put together some options for you."
Customer: "We're looking for a wedding planner for our wedding next summer"
AI: "How exciting! We'd love to help make your special day perfect. We offer full wedding planning starting from £2,500 and can accommodate up to 150 guests. Our services include venue finding, catering coordination, décor styling, and on-the-day coordination. We're available weekends and bank holidays. Shall I arrange a free consultation to discuss your vision?"
Set your hourly rate and block booking discounts
💡 AI will say: "Lessons are £X per hour, or £Y for 10 hours"
Add areas you cover - AI will match students to their nearest coverage area
How soon will an instructor contact new students?
💡 AI will say: "An instructor will call you within X"
Set your standard hourly rate
💡 AI will say: "Lessons are £X per hour"
Offer discounted rates for bulk bookings
Set your main location and how far you'll travel for lessons
Add specific towns/areas you also cover outside your main radius
How soon will an instructor contact new students?
💡 AI will say: "An instructor will call you within X"
Select which types of patients you accept
💡 AI will tell callers about current waiting times and availability
Set your standard check-up and hygiene prices
💡 AI will quote these prices to callers asking about costs
Add your treatments with prices - AI will quote these to callers
💡 AI will say: "We offer a monthly plan from £X which includes check-ups and hygienist visits"
How soon will the practice call new patients back?
💡 AI will say: "Someone from the practice will call you back within X"
Select your practice type and registration status
Current wait times — AI will tell callers how long they'll wait
💡 AI will say: "Routine appointments are currently available within X" or offer phone consultations as a faster option
Tick all services your surgery provides — AI will confirm these to callers
How patients can get prescriptions
💡 AI will say: "Repeat prescriptions take X to process — you can order via the NHS App or call the surgery"
💡 AI will say: "If this is outside surgery hours, please call X" or direct to 111/A&E as appropriate
How soon will the surgery call patients back?
💡 AI will say: "A member of the team will call you back within X"
Set your service radius from your business address. The AI will tell callers if you cover their area.
Add your services. Set each as a fixed price or "starting from" so the AI can quote accurately.
How soon will you call back or arrange a site visit?
💡 AI will say: "We'll call you back within X to discuss your project and arrange a free quote"
Toggle on the main services you offer — sub-services will appear below
Tick all grounds maintenance services you provide
Tick all landscaping services you provide
Tick all tree surgery services you provide
Details about your ride-on mowing service
Add your services with prices so the AI can quote callers accurately
Add towns/areas you cover. AI will tell callers if you service their area.
How soon will you call back or visit for a quote?
💡 AI will say: "We'll call you back within X to arrange a free quote"
Customer: "Do you have any rooms available for this Saturday night?"
AI: "Let me check our availability for Saturday. We have double rooms from £119 per night which includes breakfast and free WiFi. Check-in is from 3pm. We also have free parking and a restaurant on-site. Would you like me to hold a room for you?"
Customer: "I need help with social media for my restaurant"
AI: "We'd love to help! We manage Facebook and Instagram for several restaurants and can handle content creation, posting, and engagement. Our monthly retainers start from £500. We also offer food photography services. Shall I arrange a free consultation to discuss your goals?"
Customer: "I ordered something last week and it hasn't arrived yet"
AI: "I'm sorry to hear that. Let me help you track your order. Can you give me your order number or the email address you used? Our standard delivery is 3-5 working days and we offer free returns within 30 days if there are any issues."
Add contacts that should receive special treatment
Add any personal details the AI should know to handle calls better
Unknown Caller: "Hi, I need to speak with Mr Smith urgently"
AI: "Hello, you've reached Mr Smith's personal assistant service. He's not available to take calls at the moment. May I take a message? I'll need your name, contact number, and what this is regarding. I'll make sure he receives your message as soon as possible."
School Calling: "This is St Mary's Primary calling about Emily"
AI: "Hello, thank you for calling. I'm Mr Smith's personal assistant. The school is on his priority contact list - let me connect you directly, or if he's unavailable, I can take an urgent message and ensure he calls back immediately."
Customer: "Do you do bookkeeping for small businesses?"
AI: "Yes, we specialise in bookkeeping for small businesses and sole traders. We're ICB certified and offer monthly packages starting from £150. We can work remotely or visit your premises. Would you like to arrange a free consultation to discuss your needs?"
Initial consultation fee quoted to private-pay patients
💡 AI will say: "Our consultation fee is £X"
Add your surgery/clinic locations - used to find nearest branch for patients
Add procedures/surgeries with waiting times and private costs
Select the insurance providers you accept - AI will confirm with patients
Add your cleaning services with pricing per staff per hour
Customer: "I need a cleaner for my restaurant, twice a week"
AI: "We'd be happy to help with your restaurant cleaning. We specialise in commercial kitchen and dining area cleaning with fully insured, DBS-checked staff. Our rate is £15 per hour per cleaner with a 3-hour minimum. We supply all eco-friendly products and equipment. For twice weekly service, we can offer a discounted rate. Would you prefer morning cleans before opening or evening after close?"
Customer: "How much for a deep clean of a 3-bed house?"
AI: "For a deep clean of a 3-bedroom house, we typically quote between £180-£250 depending on the condition. This includes all rooms, kitchen deep clean, bathroom sanitisation, and inside windows. We're fully insured and bring all our own supplies. We have availability this week - would you like me to book you in for a quote or shall I reserve a slot?"
Add your rental properties with key safe details for contractor access
💡 Leave empty if property is vacant. For shared houses, add each tenant separately. Enter name exactly as it appears on tenancy agreement.
💡 Click "Add Another Property" to add multiple properties, or just fill in details above and click Save at the bottom.
Add contractors the AI can recommend or contact for maintenance jobs
Properties currently available for new tenants - AI will share these with enquirers
Set days and times when property viewings can be arranged
Tenant: "There's a leak under the kitchen sink"
AI: "I'm sorry to hear about the leak. I'll log this as an urgent maintenance request and contact our approved plumber, Dave's Plumbing, right away. They'll be in touch within 2 hours to arrange access. Is the leak contained for now, or is it causing damage?"
Enquirer: "Do you have any 2-bed flats available?"
AI: "Yes! We have a lovely 2-bedroom flat available in Salford, M5 at £850 per month. It's newly refurbished with parking included and available immediately. Viewings are available Monday to Friday between 9am and 6pm. Would you like me to book you in for a viewing? I'll just need your name and contact number."
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Add your products and services with prices so your AI can quickly reference them when customers ask about costs.
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Choose how your phone number handles incoming calls - from direct transfer to intelligent AI conversations.
No AI - immediate transfer to your mobile like call forwarding
Full AI conversation, transfer when customer requests human
Get a UK mobile number so your AI can send text messages to customers during calls - share links, confirmations, quotes, and follow-ups instantly.
Your AI will be able to send text messages to customers
Your AI can now send customer text messages
Configure delivery options and return policies for comprehensive customer service.
Configure important business links that your AI can instantly text to customers during conversations. These links help customers take immediate action while reducing call time and costs.
Make sure all your links work properly before customers receive them via SMS.
Configure how your AI sounds and behaves on calls.
Real-time preview of your AI's enhanced capabilities with website data.
Generate dynamic forms for your customers with unique URLs that integrate with your AI system. Forms are automatically linked to your business and can collect customer information.
Enter below your business email and the recipient name where you want call summaries sent after every call. These details are used for AI chat assessments, customer follow-ups, and conversation summaries.
When enabled, AI will send a Email summary of each handled call to your Business Email.
To enable your AI to send you email and summary reports, you’ll need active Email Credits .
When enabled, AI will send an SMS outcome of each handled call to your Divert Number for callbacks, bookings, messages ect.
To enable your AI to send customer SMS and summary reports, you’ll need active SMS Credits .
Control how much your AI talks - from quick responses to detailed conversations.
Training your AI...