Track and analyze all AI-powered conversations across your business phone numbers. View detailed call logs, transcripts, and performance metrics for every customer interaction.
Your Call History provides comprehensive tracking of all AI-powered conversations across your business phone numbers, giving you complete visibility into customer interactions.
AI Voice Calls - Dad-Link
Current Date and Time: 2025-08-24 13:52:28 UTC
🤖
47
AI Conversations
⏱️
2:14:32
Total Duration
📝
234
AI Messages
📱
3
Active Numbers
🎯 What You Can Track
Complete Call Log: Every AI conversation across all your phone numbers
Caller Information: Phone numbers and contact details of all callers
Call Duration: Exact timing and duration of each conversation
AI Performance: Message counts and conversation quality metrics
Voice Settings: Which AI voice handled each call (Amy, Brian, etc.)
Conversation Transcripts: Full text records of AI interactions
Business Numbers: Which of your numbers received each call
Time Analysis: When calls happened and frequency patterns
📊 Current Status - Dad-Link
Your account shows 47 AI conversations totaling 2 hours 14 minutes across 3 active phone numbers. The system automatically tracks all interactions and provides detailed analytics for business optimization.
🔄 Real-time Updates
Live Tracking: New calls appear immediately in your history
Automatic Sync: All data syncs across devices in real-time
Status Updates: Call status updates as conversations progress
Notification System: Optional notifications for new calls
🖥️ Dashboard Interface
The Call History dashboard provides an intuitive interface for viewing and managing all your AI conversations with powerful filtering and search capabilities.
AI Conversation History
🔍
🎛️ Interface Components
📊 Statistics Header
AI Conversations: Total number of AI-handled calls
Total Duration: Combined time of all conversations
AI Messages: Total messages exchanged in conversations
Active Numbers: Your Vonage phone numbers handling calls
🔍 Search & Filter Bar
Search Box: Find calls by phone number, content, or details
Filter Tabs: Quick filters for time periods and call types
Real-time Filtering: Results update as you type
Advanced Search: Search within conversation transcripts
📱 Action Buttons
🔄 Refresh: Manually update call list with latest data
📊 Export: Download call data as CSV for analysis
📤 Share: Share individual call details or summaries
🗑️ Delete: Remove specific calls from history
💡 Navigation Tips
• Use Ctrl/Cmd + F for browser search within call list
• Click any call to view detailed transcript
• Hover over calls to see action buttons
• Filter tabs combine with search for precise results
• Statistics update automatically as you filter
🔍 Filtering & Search Options
Powerful filtering and search tools help you quickly find specific calls and analyze patterns in your AI conversation history.
📅 Time-based Filters
🗓️ Available Time Filters
All Calls: Complete call history across all time periods
Today: Only calls from today (based on your timezone)
This Week: Calls from the last 7 days
This Month: Current calendar month calls
Custom Date Range: Specify exact start and end dates
🎯 Content-based Filters
With Transcripts: Only calls that have full conversation records
AI Voice Type: Filter by specific AI voices (Amy, Brian, etc.)
Call Duration: Short calls, medium, or long conversations
Business Number: Calls to specific phone numbers only
Message Count: Calls with many vs. few message exchanges
🔍 Advanced Search Features
🔍
🎯 Search Capabilities
Phone Numbers: Search by caller or business number
Conversation Content: Find calls mentioning specific topics
AI Responses: Search within AI message content
Call Duration: Search for calls of specific lengths
Date/Time: Find calls from particular times
💡 Search Examples
"+44 7868": Find all calls from UK mobile numbers
"appointment": Calls mentioning appointments
"Amy": Calls handled by the Amy AI voice
"2:30": Calls lasting around 2 minutes 30 seconds
"booking": Conversations about bookings or reservations
🔍 Search Pro Tips
• Search terms are case-insensitive
• Use partial phone numbers to find number ranges
• Search works on conversation content, not just caller info
• Combine filters and search for precise results
• Search results highlight matching terms in context
📞 Understanding Call Information
Each call entry provides comprehensive information about the conversation, including caller details, AI performance, and interaction quality.
📞
🤖
+44 7868 563409
🟢 AI Call🔊 Amy→ +44 7482 547333💬 4 exchanges
2:34
6 days ago
2:15 PM
📞
🤖
+44 7555 123456
🟢 AI Call🎙️ Brian→ +44 1615 245513💬 7 exchangesArchived
4:12
Yesterday
10:45 AM
📋 Call Entry Components
👤 Caller Information
Phone Number: Formatted caller number with country code
Contact Name: If number exists in your contacts database
Location Info: Geographic information based on number
Call History: Previous interactions with this number
🤖 AI Call Indicators
AI Badge (🤖): Shows call was handled by AI system
Status Indicator: Green dot for successful AI calls
Voice Information: Which AI voice handled the call
Duration Display: Color-coded based on call length
Timezone: Displayed in your local timezone
🏢 Business Number Mapping
→ Direction Arrow: Shows call flow to your business number
Number Format: Your business numbers clearly displayed
Business Name: Associated business name for each number
Number Status: Active/inactive status indicators
📊 Call Quality Indicators
Green Status: Successful AI conversation Call Duration: Longer calls often indicate better engagement Message Exchanges: More exchanges suggest successful interaction AI Voice Match: Shows which voice personality was most effective
💬 AI Conversation Transcripts
View complete transcripts of AI conversations to understand customer interactions, analyze performance, and improve your AI responses.
AI Conversation - +44 7868 563409
Voice: Amy (twilio) • Duration: 2:34
✕
🤖
Hello! Thank you for calling Dad-Link Technologies. I'm Amy, your AI assistant. How can I help you today?
2:15:23 PM
👤
Hi, I'm looking for information about your loft conversion services. Can you tell me more about what you offer?
2:15:45 PM
🤖
Absolutely! We specialize in complete loft conversions including structural work, insulation, flooring, and electrical installations. We can transform your loft into bedrooms, offices, or storage spaces. Would you like me to schedule a free consultation for you?
2:16:12 PM
👤
Yes, that would be great. What information do you need from me?
2:16:28 PM
📋 Transcript Features
💬 Conversation Flow
Speaker Identification: Clear distinction between AI and customer
Chronological Order: Messages displayed in conversation sequence
Timestamp Details: Exact time for each message exchange
Message Context: Full context of customer queries and AI responses
🎯 AI Performance Analysis
Response Quality: How well AI understood and responded
Information Accuracy: Verify AI provided correct information
Goal Achievement: Whether customer's needs were met
🔍 Searchable Content
Full-Text Search: Find transcripts containing specific words
Topic Analysis: Identify common customer inquiry themes
Response Patterns: Analyze AI response effectiveness
Customer Feedback: Direct customer reactions and responses
📊 Transcript Analytics
Conversation Length: Number of message exchanges
Response Time: How quickly AI responded to queries
Topic Coverage: Range of topics discussed
Resolution Status: Whether customer query was resolved
Follow-up Actions: Any appointments or callbacks scheduled
💡 Using Transcripts Effectively
• Review transcripts to improve AI training and responses
• Identify common customer questions for FAQ updates
• Monitor AI performance and adjust voice personalities
• Use transcripts for customer service quality assurance
• Export transcripts for detailed business analysis
📤 Transcript Actions
📤 Share: Share transcript with team members or clients
💾 Export: Download as text file or PDF for records
📋 Copy: Copy transcript to clipboard for other uses
🏷️ Tag: Add tags for categorization and easy finding
📝 Notes: Add internal notes about the conversation
📈 Performance Analytics
Analyze call patterns, AI performance, and customer engagement metrics to optimize your business communications and improve customer satisfaction.
📊 Key Performance Metrics
📞
47
Total Calls This Month
⏱️
2:47
Average Call Duration
🎯
89%
AI Success Rate
💬
5.2
Avg Messages/Call
📈 Analytics Categories
📅 Time-based Analysis
Daily Patterns: Peak calling hours and quiet periods
Weekly Trends: Which days receive the most calls
Monthly Growth: Call volume growth over time
Seasonal Patterns: Seasonal variations in call volume
Response Times: How quickly your AI responds
🤖 AI Performance Metrics
Conversation Success Rate: Percentage of calls completed successfully
Average Response Quality: Quality of AI responses and accuracy
Customer Satisfaction: Inferred satisfaction from conversation flow
Resolution Rate: Percentage of customer queries resolved
Escalation Rate: How often calls need human intervention
📱 Number Performance
Call Distribution: Which numbers receive the most calls
Number Efficiency: Performance comparison across numbers
Geographic Analysis: Where calls are coming from
Business Impact: Which numbers drive the most business
🎯 Customer Insights
Repeat Callers: Customers who call multiple times
Call Duration Analysis: What longer calls indicate about engagement
Topic Analysis: Most common customer inquiries
Conversion Tracking: Calls that lead to appointments/sales
Customer Journey: How customers interact over time
📊 Current Dad-Link Performance
47 calls this month with an average duration of 2:47 minutes 89% AI success rate showing excellent AI performance 5.2 messages per call indicating good customer engagement 3 active numbers distributing calls across your businesses
📈 Business Intelligence
Lead Generation: How many calls convert to business opportunities
Customer Retention: Repeat caller patterns and satisfaction
Service Optimization: Areas where AI can be improved
Capacity Planning: When to add more phone numbers or AI capacity
ROI Analysis: Return on investment from AI phone system
⚙️ Call Management & Actions
Manage your call history with powerful tools for organization, export, sharing, and optimization of your AI phone system.
🔧 Available Actions
📊 Data Export Options
CSV Export: Download call data for spreadsheet analysis
PDF Reports: Professional reports for business meetings
JSON Data: Raw data for custom analysis and integration
Filtered Exports: Export only calls matching your filters
Bulk Tag: Add tags to multiple calls for organization
Bulk Export: Export large datasets efficiently
Bulk Analysis: Analyze patterns across multiple calls
🏷️ Organization Features
Custom Tags: Create tags for call categorization
Favorites: Mark important calls for quick access
Folders: Organize calls into custom folders
Color Coding: Visual organization with color labels
Custom Filters: Save frequently used filter combinations
🔒 Privacy & Data Management
Data Retention: Automatic cleanup of old call records
Privacy Controls: Manage who can access call history
GDPR Compliance: Right to erasure and data portability
Secure Storage: Encrypted storage of all call data
Access Logs: Track who accessed what call data when
📤 Sharing & Collaboration
Team Access: Share call history with team members
Client Reports: Generate reports for client presentations
Link Sharing: Share specific calls via secure links
Permission Control: Control what others can see and do
Collaboration Notes: Add team notes to call records
⚡ Automation Features
Auto-Tagging: Automatic tagging based on call content
Smart Notifications: Alerts for important call patterns
Follow-up Reminders: Automatic reminders for call follow-ups
Quality Monitoring: Automatic AI performance tracking
Trend Detection: Automatic detection of call volume trends
⚠️ Data Management Best Practices
• Regularly export important call data for backup
• Use tags and folders to keep calls organized
• Set up automated reports for regular business reviews
• Monitor data retention settings to comply with regulations
• Review privacy settings regularly for team access control
🔧 System Optimization
Performance Tuning: Optimize AI responses based on call analysis
Voice Selection: Choose best AI voices based on performance data
Number Management: Optimize phone number allocation
Capacity Planning: Plan for increased call volume
Quality Improvement: Use call data to enhance AI training
🚀 Quick Actions
Ready to explore your call history? Use these direct links: