Your first phone number is the gateway to AI-powered customer service. Team Connect provides professional UK numbers through Twilio with instant AI integration.
📋 Prerequisites
Before getting your first number, ensure your profile is complete with business information and compliance documents uploaded for instant activation.
Step-by-Step Process
Check Your Profile: Ensure your account profile is 100% complete with business information and uploaded compliance documents. This enables instant number activation.
Click "Get Number": The button shows how many numbers are available in your region (e.g., "48 available" for UK numbers).
Choose Your Number: Browse available numbers and select one that fits your business. Look for memorable or easy-to-dial combinations.
Select Business Profile: Choose which business this number represents. You can create different business personalities for each number.
Confirm Purchase: Review the monthly cost (typically £3-5/month for UK numbers) and confirm your selection.
Instant Activation: With complete compliance, your number activates immediately and is ready for AI configuration.
Number selection interface showing available UK numbers with area codes and monthly costs
💡 Number Selection Tips
• Choose area codes relevant to your business location
• Look for memorable number patterns
• Consider your target customer base's location
• Sequential or repeated digits are often easier to remember
📋 Managing Your Phone Numbers
Once you have phone numbers, you can view, configure, and manage them from your numbers dashboard. Each number can serve different businesses with unique AI personalities.
Your Numbers Dashboard
Dashboard showing list of active phone numbers with business assignments and status indicators
Example Phone Number Cards
+44 1615 245 081
🏢 Loft Restore
ACTIVETWILIO🤖 AI ENABLED
VoiceCountry: GBAdded: 19 Aug 2025
+44 1615 245 513
🏢 Deception Detection
ACTIVETWILIO🤖 AI ENABLED
VoiceCountry: GBAdded: 19 Aug 2025
+44 1625 926 068
🏢 Team Connect
ACTIVETWILIO🤖 AI ENABLED
VoiceCountry: GBAdded: 17 Aug 2025
Understanding Number Information
Number Display: Your full phone number in international format
Business Name: Which business profile this number represents
Status Badge: ACTIVE (receiving calls) or INACTIVE (suspended)
Country: GB (United Kingdom), US (United States), etc.
Added Date: When you first acquired this number
Number Actions
☎️ Configure: Click to set up AI assistant, business details, and call handling
🗑️ Delete: Permanently remove the number (cannot be undone)
⚠️ Deletion Warning
Deleting a phone number is permanent and cannot be undone. The number will be returned to the available pool and cannot be recovered. Export any important call data first.
⚙️ Number Configuration & Setup
Clicking on a phone number or the ☎️ configure button opens the detailed setup page where you define how the AI should handle calls for that specific business.
Configuration Areas
🏢 Business Profile Setup
Business Name: How the AI introduces itself ("Hello, you've reached Loft Restore")
Business Type: Helps AI understand your industry and common questions
Business Description: Brief overview of services for AI context
Operating Hours: When your business is open for AI to reference
Location/Address: Business location for local references
🤖 AI Personality & Voice
Voice Selection: Choose from available AI voices (male/female, accents)
Personality Tone: Professional, friendly, casual, or formal
Communication Style: How detailed or brief responses should be
Greeting Message: Custom opening message for all calls
Goodbye Message: How the AI ends conversations
📋 Call Handling Rules
Call Routing: When to transfer to human agents
Maximum Call Duration: How long AI should handle calls
Escalation Triggers: Keywords or situations requiring human help
After Hours Handling: What to do with calls outside business hours
Voicemail Settings: Whether to take messages and how
📚 Knowledge Base
Services & Products: What your business offers
Pricing Information: Standard rates and packages
FAQ Responses: Common questions and answers
Booking/Scheduling: How to handle appointment requests
Contact Information: When to provide additional contact methods
Number configuration interface showing business profile, AI settings, and knowledge base sections
🎯 AI Learning System
The more information you provide during setup, the smarter your AI becomes. Each conversation also helps the AI learn and improve its responses for your specific business.
🤖 AI Assistant Setup & Training
Your AI assistant learns from every interaction and configuration you provide. The more details you add, the more intelligent and helpful it becomes for your customers.
🧠 How AI Learning Works
Initial Training: You provide business information, services, pricing, and common questions during setup.
Real-Time Learning: Every customer call teaches the AI new patterns, questions, and appropriate responses.
Context Building: The AI builds understanding of your industry, customer needs, and business processes.
Response Optimization: AI improves its responses based on successful interactions and feedback.
Continuous Improvement: System-wide improvements are shared across all AI assistants while maintaining your unique business knowledge.
📝 Essential Information to Provide
Business Basics
What your business does (services/products)
Your target customers
Operating hours and availability
Business location and coverage area
Contact methods (email, website, social media)
Services & Pricing
Complete service list with descriptions
Pricing structures and packages
Special offers or discounts
Seasonal variations or promotions
Payment methods accepted
Common Customer Scenarios
Most frequent customer questions
Booking/appointment processes
Emergency or urgent request handling
Complaint resolution procedures
Follow-up and customer care protocols
🔄 Continuous Learning Process
Each phone number's AI learns independently, allowing you to have specialized assistants for different businesses or services while maintaining unique knowledge for each.
🎛️ Advanced AI Configuration
Voice & Personality Settings
Voice Selection: Male/female voices with different accents
Speaking Speed: Slow, normal, or fast delivery
Tone Adjustment: Professional, friendly, enthusiastic, or calm
Formality Level: Casual conversation vs formal business interaction
Conversation Flow Control
Introduction Length: Brief greeting vs detailed business intro
Question Handling: Direct answers vs exploratory conversation
Information Gathering: How much detail to collect from callers
Call Conclusion: Natural endings vs structured wrap-up
🚀 Pro Tips for Better AI Performance
• Be specific about your services and pricing
• Include examples of good vs poor customer interactions
• Set clear escalation rules for complex situations
• Regularly review call logs to identify improvement opportunities
• Update information seasonally or when services change
🏢 Managing Multiple Business Lines
Team Connect allows you to operate multiple phone numbers, each representing different businesses or services with their own AI personalities and configurations.
Why Multiple Numbers?
🎯 Specialized Services: Different numbers for different business verticals
📊 Performance Tracking: Separate analytics for each business line
🎭 Unique Personalities: Each AI can have its own voice, tone, and approach
📈 Scalable Growth: Add new services without affecting existing operations
Industry: Home improvement and loft conversions AI Personality: Professional, knowledgeable about construction Specialization: Quotes, scheduling surveys, technical questions
+44 1615 245 513
🏢 Deception Detection
Industry: Security and investigation services AI Personality: Discreet, professional, security-focused Specialization: Confidential consultations, service explanations
+44 1625 926 068
🏢 Team Connect
Industry: Technology and AI services AI Personality: Tech-savvy, helpful, solution-oriented Specialization: Platform support, feature explanations, technical help
Setting Up Multiple Business Personalities
Define Each Business: Create distinct business profiles with unique names, services, and target customers.
Customize AI Personalities: Configure different voices, tones, and communication styles for each business.
Separate Knowledge Bases: Provide industry-specific information, FAQs, and procedures for each business.
Independent Analytics: Track performance metrics separately for each business line.
Targeted Marketing: Use different numbers for different advertising campaigns or customer segments.
🔗 Shared Learning Benefits
While each business has its own AI personality, the underlying system learns from all interactions, improving general conversation skills, language understanding, and customer service abilities across all your numbers.
🎛️ Advanced Phone Number Features
Beyond basic AI conversation, your phone numbers support advanced features for enhanced customer experience and business automation.
📱 SMS Integration
AI SMS Sending: AI can send text messages during calls with quotes, links, or confirmations
Two-Way SMS: Customers can text your numbers for quick questions
Automated Responses: Set up automatic replies for common text inquiries
Rich Media: Send images, documents, or links via SMS
📊 Analytics & Reporting
Call Volume Tracking: Monitor daily, weekly, and monthly call statistics
Duration Analysis: Track average call lengths and conversation quality
AI Performance Metrics: Success rates, escalation frequency, customer satisfaction
Business Intelligence: Identify trends, peak hours, and improvement opportunities
🔄 Integration Capabilities
CRM Integration: Connect with customer relationship management systems
Calendar Booking: AI can schedule appointments directly in your calendar
Email Automation: Automatically send follow-up emails after calls
Webhook Notifications: Real-time notifications to your systems
⚙️ Call Routing & Management
Time-Based Routing: Different handling for business hours vs after hours
Skill-Based Routing: Route complex calls to human specialists
Load Balancing: Distribute calls across multiple agents or departments
Priority Handling: VIP customers or urgent calls get special treatment
🚀 Coming Soon Features
• Video calling support
• Multi-language AI conversations
• Advanced sentiment analysis
• Custom AI training with your specific data
• Integration with popular business tools
🔧 Troubleshooting & Common Issues
Solutions to common phone number setup and management problems.
❌ Common Issues & Solutions
🚫 "No Numbers Available"
Cause: High demand in your area or compliance issues
Solution: Complete your profile compliance, try different area codes, or contact support
⏳ "Number Not Activating"
Cause: Incomplete profile or pending document verification
Solution: Check your profile completion status and upload required documents
📞 "Calls Not Connecting"
Cause: Configuration errors or system issues
Solution: Check AI configuration, test with different phones, contact support if persistent
🤖 "AI Not Responding Correctly"
Cause: Insufficient training data or configuration
Solution: Add more business information, update FAQ responses, review call logs for patterns
💰 Billing & Costs
Monthly Number Fee: £3-5/month per UK number
Incoming Calls: Typically £0.02-0.05 per minute
AI Processing: Included in call costs
SMS Messages: £0.05 per SMS sent by AI
Premium Features: Advanced analytics and integrations may have additional costs
📞 Getting Help
📊 System Status: Check the system status page for known issues
🤖 AI Assistant: Use the built-in chat for immediate help
📧 Email Support: Contact support@dad-link.com for complex issues
📚 Documentation: Browse other help guides for detailed information
🚨 Emergency Support
For urgent issues affecting your business operations, use the emergency contact method provided in your account settings. We provide priority support for business-critical problems.
🚀 Quick Actions
Ready to get started with phone numbers? Use these direct links: