⚡ System Status Guide

⚡ System Status Overview

The System Status dashboard provides real-time monitoring of all Team Connect services, helping you quickly identify and understand any system issues affecting your AI phone numbers and communications.

🎯 What System Status Monitors

• 🤖 AI Voice System: Your AI assistant availability and response times
• 📱 Phone Number Services: Vonage number connectivity and call routing
• 💬 SMS Services: Text message delivery and AI SMS capabilities
• 📧 Email System: Campaign delivery and template services
• 🔐 Authentication: User login and session management
• 💾 Database Services: Data storage and retrieval systems
• 🌐 API Gateway: Integration and third-party service connectivity
• 📊 Analytics: Reporting and dashboard data processing

📍 Current System Status

• Overall Status: 🟢 All Systems Operational
• AI Voice System: 🟢 Active and responding in 0.8s average
• Phone Numbers: 🟢 3 numbers active and connected
• SMS Delivery: 🟢 99.2% delivery rate maintained
• Email Services: 🟢 Operating normally
• System Response: 🟢 Optimal performance

📊 Understanding the Status Dashboard

The system status dashboard provides a comprehensive view of all Team Connect services with visual indicators, performance metrics, and incident notifications.

📊 Dashboard Components

• Service Icons: Visual identification for each system component
• Status Indicators: Color-coded status with descriptive labels
• Service Details: Brief description of current service state
• Performance Metrics: Key performance indicators for each service
• Real-time Updates: Automatic refresh every 30 seconds

🔧 Core Services Explained

Understanding each core service helps you identify the root cause of any issues and their potential impact on your business operations.

🤖 AI Voice System

• Function: Handles all AI-powered phone conversations
• Components: Speech recognition, natural language processing, voice synthesis
• Monitored Metrics: Response time, conversation success rate, uptime
• Impact if Down: Incoming calls won't be answered by AI
• Dad-Link Status: Currently handling calls with 0.8s response time

📱 Phone Number Services

• Function: Manages Vonage phone number connectivity and call routing
• Components: Number provisioning, call routing, SIP connectivity
• Monitored Metrics: Connection status, call routing success, latency
• Impact if Down: Calls to your numbers won't connect
• Dad-Link Status: All 3 numbers connected with 12ms latency

💬 SMS Services

• Function: Handles SMS delivery and AI text messaging
• Components: Message queuing, delivery tracking, AI SMS integration
• Monitored Metrics: Delivery rate, send speed, queue length
• Impact if Down: AI can't send text messages to customers
• Dad-Link Status: 99.2% delivery rate, 2.3s average speed

📧 Email System

• Function: Manages email campaigns and template delivery
• Components: Campaign engine, template processor, delivery tracking
• Monitored Metrics: Delivery rate, send time, bounce rate
• Impact if Down: Email campaigns won't be delivered
• Dad-Link Status: 98.7% delivery rate, 156 emails sent today

🔐 Authentication Services

• Function: Manages user login and session security
• Components: Firebase Auth, session management, security validation
• Monitored Metrics: Login success rate, session duration, security events
• Impact if Down: Users can't log in or access their accounts
• Dad-Link Status: 100% success rate, 0.4s login time

🌐 API Gateway

• Function: Handles third-party integrations and API requests
• Components: Request routing, rate limiting, API authentication
• Monitored Metrics: Response time, success rate, request volume
• Impact if Down: Integrations with external services fail
• Dad-Link Status: 99.9% uptime, 124ms response time

🚦 Status Indicator Guide

Learn to interpret the color-coded status indicators and understand what each status means for your service availability.

🟢 Operational Status

• Meaning: Service is fully operational with normal performance
• Performance: All metrics within acceptable ranges
• Action Required: None - service is working as expected
• Typical Labels: "Operational", "Connected", "Available", "Active"

🟡 Warning Status

• Meaning: Service is operational but with reduced performance
• Performance: Some metrics showing higher than normal values
• Action Required: Monitor closely, may affect user experience
• Typical Labels: "Degraded", "Slow Response", "Partial", "Limited"

🔴 Error Status

• Meaning: Service is not functioning or completely unavailable
• Performance: Service requests failing or timing out
• Action Required: Immediate attention required, service interruption
• Typical Labels: "Down", "Unavailable", "Failed", "Offline"

🟣 Maintenance Status

• Meaning: Service temporarily unavailable for planned maintenance
• Performance: Service intentionally offline for updates
• Action Required: Wait for maintenance to complete
• Typical Labels: "Maintenance", "Scheduled Update", "Upgrading"

📊 Performance Metrics

• Uptime: Percentage of time service has been available (target: >99%)
• Response Time: Average time for service to respond (lower is better)
• Success Rate: Percentage of successful requests (target: >95%)
• Queue Length: Number of pending requests (0 is ideal)
• Active Connections: Current number of active service connections

⚠️ Incident Management

Understand how system incidents are reported, tracked, and resolved to minimize impact on your business operations.

🚨 Incident Classification

🔴 Critical Incidents

• Definition: Complete service outage affecting all users
• Examples: AI Voice System completely down, all phone numbers offline
• Response Time: Immediate (< 15 minutes)
• Communication: Real-time status updates and email notifications
• Priority: Highest - all resources focused on resolution

🟡 Major Incidents

• Definition: Significant service degradation affecting many users
• Examples: SMS delivery delays, increased AI response times
• Response Time: Within 1 hour
• Communication: Status page updates and user notifications
• Priority: High - dedicated team assigned

🟢 Minor Incidents

• Definition: Limited service impact affecting few users
• Examples: Specific feature issues, temporary slowdowns
• Response Time: Within 4 hours
• Communication: Status page updates
• Priority: Medium - scheduled resolution

📢 Incident Communication

• Status Page Updates: Real-time updates on system status page
• Email Notifications: Critical incidents trigger automatic emails
• Dashboard Alerts: In-app notifications when logged in
• SMS Alerts: Critical outages sent via SMS to Dad-Link account
• Social Media: Major incidents posted on social media channels

📈 Performance Monitoring

Track system performance trends and understand how metrics affect your business operations and customer experience.

📊 Key Performance Indicators

🤖 AI Voice System Metrics

• Response Time: 0.8s average (excellent performance)
• Conversation Success Rate: 89% (calls completed successfully)
• Uptime: 99.8% (system availability)
• Concurrent Calls: Handling multiple calls simultaneously
• Voice Quality Score: 4.7/5.0 average customer rating

📱 Phone System Metrics

• Connection Status: 100% (all 3 numbers connected)
• Call Routing Success: 99.9% (calls properly routed)
• Network Latency: 12ms average (excellent)
• Call Quality: HD voice quality maintained
• Failover Time: <500ms if number switching required

💬 SMS Performance Metrics

• Delivery Rate: 99.2% (messages successfully delivered)
• Average Send Time: 2.3s (message processing and delivery)
• Queue Length: 0 (no pending messages)
• Bounce Rate: 0.8% (undeliverable messages)
• International Delivery: 97.8% success rate

🎯 Performance Targets

• AI Response Time: <2.0 seconds (currently 0.8s ✅)
• System Uptime: >99.5% (currently 99.8% ✅)
• SMS Delivery: >98.0% (currently 99.2% ✅)
• Phone Connectivity: >99.9% (currently 100% ✅)
• Authentication Success: >99.0% (currently 100% ✅)

📈 Trend Analysis

• 24-Hour Trend: Stable performance with minor variations
• Weekly Pattern: Higher usage during business hours (9-5 PM)
• Monthly Growth: 15% increase in call volume month-over-month
• Performance Consistency: Maintaining high performance despite growth

🔍 Troubleshooting System Issues

Common troubleshooting steps and solutions for when you encounter issues with Team Connect services.

🤖 AI Voice System Issues

⚠️ Symptom: AI Not Answering Calls

1. Check System Status: Verify AI Voice System shows "Operational" status
2. Verify Phone Numbers: Ensure your phone numbers show "Connected" status
3. Test Different Number: Try calling a different AI-enabled number
4. Check Configuration: Verify AI assistant is configured for the number
5. Contact Support: If status shows operational but issues persist

⚠️ Symptom: Slow AI Response Times

1. Monitor Performance: Check if response time metrics show degradation
2. Network Check: Verify your internet connection stability
3. Wait for Optimization: System automatically adjusts for high demand
4. Try Later: Response times often improve during off-peak hours

📱 Phone Number Issues

⚠️ Symptom: Calls Not Connecting

1. Status Check: Verify phone numbers show "Connected" in status dashboard
2. Network Latency: Check if latency metrics are elevated
3. Try Different Caller: Test from a different phone/network
4. Wait for Recovery: Network issues often resolve automatically
5. Check Vonage Status: Verify if Vonage services are operational

💬 SMS Issues

⚠️ Symptom: SMS Not Delivering

1. Check Delivery Rate: Verify SMS delivery metrics in status dashboard
2. Recipient Number: Ensure recipient phone number is correct and active
3. Queue Status: Check if messages are queued for delivery
4. International Delivery: International SMS may have delays
5. Carrier Issues: Some carriers may have temporary delivery issues

🔐 Authentication Issues

⚠️ Symptom: Cannot Log In

1. Authentication Status: Check if authentication service is operational
2. Clear Browser Cache: Clear cookies and browser cache
3. Try Incognito Mode: Test login in private/incognito browser window
4. Password Reset: Use password reset if authentication is operational
5. Different Device: Try logging in from a different device

📞 Emergency Contacts

• Technical Support: support@team-connect.co.uk
• Critical Issues: Use priority support channel in dashboard
• Status Updates: Subscribe to status page notifications
• Community: User community forums for non-urgent issues

🚀 Quick Actions

Monitor your system status and access support resources:

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