👥 Agent Rota

Find your agent and book the days and times you want

System Time (UTC)
2025-07-24 13:31:03
✨ Avalable staff
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👥 Staff Assignment & Scheduling

Configure staff for phone number

⏹️

🏢 Select Your Division

Click a division below to view available staff members

✓
✨
11 Division
Elite Premium Unit
Our most sophisticated operatives with razor-sharp precision and unmatched emotional intelligence. These agents deliver premium conversational experiences that feel genuinely human.
Perfect for VIP clients & high-stakes interactions
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🎯
D Division
Strategic Operations Team
Highly trained tactical specialists engineered for maximum efficiency and crystal-clear communication. These elite agents excel at complex problem-solving with military precision.
Engineered for consistent professional results
👥 All Staff
👩 Female
👨 Male
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🏢 Department & Role Management

Assign specialized voices to different business roles and departments

🏢 Customer Service Department

Primary customer support and assistance roles

ℹ️ Department Voice Assignment: These voices will be used when customers are specifically diverted or transferred to this department. This is separate from your main staff rota schedule below.
General Support
Unassigned
First point of contact for general inquiries, basic troubleshooting, and information requests.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Technical Support
Unassigned
Handles technical issues, troubleshooting, software support, and complex product questions.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Billing Support
Unassigned
Manages billing inquiries, payment issues, invoice questions, and account billing disputes.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Account Support
Unassigned
Account management, profile updates, subscription changes, and account-related assistance.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

💰 Sales Department

Revenue generation and customer acquisition roles

Sales Representative
Unassigned
Handles new sales inquiries, lead conversion, product demonstrations, and closing deals.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Account Manager
Unassigned
Manages existing customer relationships, upselling, renewals, and account growth opportunities.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Business Development
Unassigned
Focuses on partnerships, strategic relationships, and business expansion opportunities.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Product Specialist
Unassigned
Expert knowledge on specific products/services, technical sales support, and detailed product guidance.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

📦 Returns & Refunds Department

Product returns, refunds, and exchange processing roles

Returns Specialist
Unassigned
Processes return requests, generates RMA numbers, explains return policies, and guides return procedures.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Refunds Coordinator
Unassigned
Handles refund processing, approvals, disputes, and ensures timely refund completion.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Exchange Specialist
Unassigned
Manages product exchanges, replacements, upgrade opportunities, and alternative solutions.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

🚗 Car Sales Department

Automotive sales specialists and finance experts

ℹ️ Car Sales Division: These voices handle car sales inquiries, financing, trade-ins, and automotive customer service.
Sales Consultant
Unassigned
Expert in vehicle sales, customer consultation, and matching customers with the perfect car for their needs.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Finance Specialist
Unassigned
Handles automotive financing, loan applications, insurance, and payment options for vehicle purchases.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Trade-in Appraiser
Unassigned
Specializes in vehicle valuations, trade-in assessments, and determining fair market values.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Sales Manager
Unassigned
Oversees sales operations, handles complex negotiations, and provides senior-level customer service.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

🔧 Service Centre Department

Vehicle maintenance, repair, and service coordination specialists

ℹ️ Service Centre Division: These voices handle vehicle servicing, maintenance bookings, repair coordination, and parts management.
Service Advisor
Unassigned
Guides customers through service bookings, explains maintenance needs, and coordinates repair schedules.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Workshop Controller
Unassigned
Coordinates workshop activities, manages repair schedules, and oversees technician assignments.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Parts Specialist
Unassigned
Handles parts inquiries, availability checks, ordering, and inventory management for repairs.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Customer Service
Unassigned
Provides general service centre support, handles enquiries, and ensures customer satisfaction.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

🛠️ MOT Bay Department

MOT testing, compliance, and certification specialists

ℹ️ MOT Bay Division: These voices handle MOT bookings, testing schedules, compliance checks, and certification processes.
Workshop
Unassigned
Handles MOT booking schedules, testing appointments, and workshop coordination for compliance testing.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Parts
Unassigned
Manages MOT-related parts availability, compliance components, and repair requirements for testing.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Reception
Unassigned
Welcomes MOT customers, handles check-ins, and provides general information about testing services.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

⚠️ Complaints & Escalations

Customer complaints, disputes, and retention specialists

Complaints Handler
Unassigned
First-level complaint resolution, de-escalation, empathy, and initial problem solving.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Escalation Specialist
Unassigned
Handles escalated issues, difficult cases, complex disputes, and sensitive customer situations.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Retention Specialist
Unassigned
Focuses on customer retention, win-back campaigns, and preventing customer churn.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Compensation Authority
Unassigned
Can authorize significant discounts, refunds, credits, and compensation for customer issues.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

👔 Management & Supervision

Leadership, oversight, and high-level decision making roles

Manager
Unassigned
Department oversight, complex decisions, staff supervision, and strategic planning.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Supervisor
Unassigned
Team supervision, quality assurance, training oversight, and performance management.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Director
Unassigned
High-level strategic decisions, VIP customer relationships, and executive-level communications.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

⭐ Specialized Services

Premium and specialized customer service roles

VIP Support
Unassigned
Dedicated support for premium customers, personalized service, and white-glove treatment.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Emergency Support
Unassigned
24/7 urgent issue handling, critical problem resolution, and emergency response coordination.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Compliance Officer
Unassigned
Handles legal and regulatory matters, compliance issues, and formal complaints processing.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically
Quality Assurance
Unassigned
Monitors and improves service quality, performance analysis, and customer satisfaction optimization.
🤖 AI Response
📞 Human Divert
AI will handle this role automatically

🎯 Custom Roles

Create your own unique roles with custom titles and descriptions

📅 Main Staff Schedule (Optional - set different Staff for different times)
📞 Front-Line Staff: These agents will handle all incoming and outgoing calls during their scheduled times - your main call answering rota.
Mon
Tue
Wed
Thu
Fri
Sat
Sun