★★★★★
"The AI handles our initial assessment bookings brilliantly. It asks about injury type, duration, and previous treatment. We get complete patient info before callback. Reduced admin time by 3 hours daily."
🏃 100% Customisable • Physio & Chiro UK
Physiotherapy & Chiropractor Phone System UK
100% customisable AI receptionist built exactly to your clinic's needs. Handle initial assessments, follow-ups, insurance claims, therapist routing and urgent appointments 24/7 — with a system that knows your treatments, your team and your specialties.
From £9.99/month
Free trial • GDPR compliant • HCPC/GCC ready
4.9/5 from 800+ UK physio & chiro clinics • HCPC/GCC compliant ready • Cancel anytime • UK support
🎯 100% Customised to Your Physio or Chiro Clinic
No templates. No generic scripts. We build a completely bespoke phone system for YOUR clinic. Tell us how you want calls handled — from initial assessment enquiries to post-treatment follow-ups.
✓ Your clinic name & voice
✓ Your treatments & techniques
✓ Your therapists & specialties
✓ Your appointment types
✓ Your insurance requirements
✓ Your urgency protocols
✓ Your intake questions
✓ Your booking rules
🎬 See It In Action
Watch how our AI handles calls for physio and chiro clinics — professional, knowledgeable, and completely customisable.
📞 Questions? Call 01625 926 068
📞 How Your AI Receptionist Handles Calls
Every step customised to your physio or chiro clinic's exact requirements. Here's a typical new patient enquiry flow:
1
Professional Clinic Greeting
AI answers with your clinic name and a warm, professional greeting customised to your brand.
"Good morning, thank you for calling Spine & Sports Physiotherapy. How may I help you today?"2
Caller Identification
AI identifies caller type — each with different flows and questions.
New patient • Existing patient booking follow-up • GP referral • Insurance company • Sports club enquiry3
Condition Assessment
AI gathers key information about their condition — enough to prepare, without giving medical advice.
"Where is the pain or discomfort?" • "How long have you had this?" • "How did it start?" • "Any previous treatment?"4
Therapist Matching
AI identifies the right therapist based on condition and specialty.
Back pain → Spinal specialist (Sarah) • ACL rehab → Sports physio (James) • Pregnancy → Women's health (Emma)5
Insurance Capture (if applicable)
For insured patients, AI captures all details for smooth billing.
Provider (Bupa, AXA, Vitality, Aviva...) • Policy number • Session limit • Pre-authorisation • Excess amount6
Appointment Booking
AI offers available slots appropriate to appointment type (initial assessment vs follow-up).
"Sarah has a 45-minute initial assessment slot available Thursday at 10am or Friday at 2pm. Which works better?"7
Confirmation & Handover
Patient receives SMS confirmation with prep instructions. You receive complete details.
Name, contact, condition details, previous treatment, insurance info, therapist, appointment time, any notesConditions Your AI Understands
The AI is trained on common musculoskeletal and spinal conditions — routing patients to the right therapist.
🔙 Back & Spine
Lower back pain, sciatica, disc issues, postural problems, spinal stenosis
🦵 Lower Limb
Knee injuries, ACL rehab, hip pain, ankle sprains, plantar fasciitis
💪 Upper Limb
Shoulder injuries, rotator cuff, tennis elbow, carpal tunnel, wrist pain
🏃 Sports Injuries
Muscle strains, ligament tears, overuse injuries, return to sport rehab
🤰 Women's Health
Pregnancy-related pain, post-natal rehab, pelvic floor issues
🧠 Neurological
Post-stroke rehab, MS support, Parkinson's physio, balance issues
Features Built for Physio & Chiro Clinics
Every feature designed with physiotherapy and chiropractic clinics in mind. Fully customisable to your exact requirements.
🏃 Multi-Therapist Routing
Route calls to specific therapists based on specialty, condition type, availability or patient preference. The AI knows each therapist's schedule and expertise.
- ✓ Route by specialty (sports, spinal, women's health)
- ✓ Check real-time availability
- ✓ Handle therapist preferences
- ✓ Failover if unavailable
💳 Insurance Verification
Capture complete insurance details before callback. All major UK health insurers supported — Bupa, AXA, Vitality, Aviva, WPA and more.
- ✓ Policy & membership numbers
- ✓ Pre-authorisation codes
- ✓ Session limits remaining
- ✓ Excess confirmation
📋 Condition Intake
Gather key information about the patient's condition — enough to prepare without providing medical advice.
- ✓ Location & nature of problem
- ✓ Duration & onset
- ✓ Previous treatment history
- ✓ Red flag screening prompts
📅 Appointment Type Handling
Distinguish between initial assessments (longer slots) and follow-up treatments. Different durations, different availability rules.
- ✓ Initial assessment slots (45-60 min)
- ✓ Follow-up treatment slots (30 min)
- ✓ Extended sessions if needed
- ✓ Block booking for courses
👨⚕️ GP Referral Handling
Dedicated flow for GP referrals — capture referring GP details, reason for referral, and any specific instructions.
- ✓ Referring GP & practice details
- ✓ Referral reason capture
- ✓ NHS vs private distinction
- ✓ Priority flagging
🔒 GDPR & Professional Compliance
Built with healthcare data sensitivity in mind. UK data hosting, GDPR compliant, designed for HCPC and GCC registered practitioners.
- ✓ UK/EU data hosting
- ✓ GDPR compliant processing
- ✓ Call recording with consent
- ✓ Audit trails available
Physio & Chiro Clinics We Serve
From solo practitioners to multi-site clinic groups — we customise for every type of practice.
Physiotherapy Clinics
Chiropractic Practices
Osteopathy Clinics
Sports Injury Centres
MSK Clinics
Rehabilitation Centres
Sports Massage
Acupuncture Clinics
Clinical Pilates
Women's Health Physio
Paediatric Physio
Neurological Physio
What Physio & Chiro Clinics Say
Real feedback from physiotherapists, chiropractors and clinic managers across the UK.
★★★★★ 4.9/5 from 800+ UK Physio & Chiro Clinics
★★★★★
"Team-Connect built a bespoke flow for our chiropractic practice. The AI understands spinal conditions, knows our adjustment techniques, and routes patients correctly. Like having a specialist receptionist 24/7."
★★★★★
"Bupa, AXA, Vitality — the AI captures all insurance details before callback. Policy numbers, pre-auth codes, session limits. Our admin team saves 2+ hours daily on insurance verification alone."
★★★★★
"Multi-therapist routing is perfect. Patients describe their problem and the AI routes to the right specialist — spinal to Sarah, sports injuries to James, women's health to Emma. No more wrong bookings."
★★★★★
"As a solo practitioner, I was missing calls during treatments. Now the AI handles everything — new patient enquiries, follow-up bookings, even GP referral calls. My bookings are up 40%."
AI vs Traditional Reception
See how Team-Connect compares to employing reception staff or using generic answering services.
✅ Team-Connect AI Receptionist
- From £9.99/month — fraction of staff cost
- 24/7/365 availability including weekends
- 100% customised to your clinic's needs
- Understands MSK conditions & terminology
- Insurance capture saves hours daily
- Multi-therapist routing built in
- Scales instantly for busy periods
- No training, no sick days, no turnover
❌ Traditional Reception Staff
- £22,000-£30,000/year per receptionist
- Limited to clinic hours + breaks
- Training needed for clinical terminology
- Manual condition & insurance capture
- Can only handle one call at a time
- Need cover for holidays/sickness
- Recruitment and training overhead
- Staff turnover disrupts service
Physio & Chiro Phone System – FAQs
Common questions from physiotherapists, chiropractors and clinic managers.
Can the AI be 100% customised for my clinic?
Yes, completely. We build a bespoke call flow for your clinic. The AI learns your treatments (MSK, sports, spinal, women's health), your therapists' specialties, your protocols and booking rules. Every aspect is customised to your exact needs.
Can the AI gather information about the patient's condition?
Yes. The AI asks about injury location, how it started, duration, previous treatment, and pain levels — enough for you to prepare, without providing medical advice. All within appropriate clinical limits.
How does insurance verification work?
The AI captures insurance provider (Bupa, AXA, Vitality, Aviva, etc.), policy number, membership number, pre-authorisation codes, session limits and excess. All details sent before callback, saving significant admin time.
Can it handle different appointment types?
Yes. The AI distinguishes between initial assessments (longer slots, 45-60 min) and follow-up treatments (30 min). It knows which therapist handles which conditions and offers appropriate availability.
Is the system GDPR and professionally compliant?
Yes. Team-Connect is fully GDPR compliant with UK data hosting. The system is designed with HCPC and GCC registered practitioners in mind, with appropriate data handling protocols.
What about GP referrals?
The AI handles GP referral calls with a dedicated flow — capturing referring GP details, reason for referral, and any specific instructions. We can configure separate flows for NHS vs private if needed.
Can it route to different therapists?
Yes. The AI routes calls to specific therapists based on condition type (spinal, sports, women's health), availability, or patient preference. It knows each therapist's schedule and expertise areas.
How much does it cost?
Plans start from £9.99/month for solo practitioners. Most physio and chiro clinics choose our Professional plan at £49.99/month with 500 AI minutes, multi-therapist routing and insurance capture. Enterprise plans available.
Ready to Transform Your Clinic's Phone System?
Start with a free trial. We'll build a 100% customised system for your physio or chiro clinic — your therapists, your treatments, your protocols. See the difference AI makes.