Not a stripped-down phone line with upsells at every turn. Every Air Landline plan includes an AI receptionist, call summaries, smart routing and more — here is exactly what is inside the box.
18 features that replace a receptionist, a phone system and a call centre — from one plan, one dashboard, one price.
Natural British voice answers every call in your business name. Greets callers, asks qualifying questions, provides information and handles the conversation just like a trained receptionist — 24 hours a day, 365 days a year.
All PlansNo busy tones, ever. Whether 1 person calls or 50 call at the same time, every single caller gets answered instantly. Traditional landlines handle one call — Air Landline handles them all.
All PlansAfter every call you receive an SMS and/or email with the caller's name, number, reason for calling and any actions taken — appointment booked, message left or transfer attempted. Arrive in seconds, not hours.
All PlansThree modes: AI-First (AI handles routine, transfers complex), Direct to Mobile (all calls ring you, AI as backup), or Time-Based (different rules for business hours vs after hours). Switch anytime from your dashboard.
All PlansWhen a call needs a human, the AI transfers it warm — the recipient knows who is calling and why before they pick up. If nobody answers, the AI takes a message and sends you a full summary.
All PlansAI checks your real-time calendar availability, books the slot and sends the caller instant SMS confirmation with date, time and any prep instructions. Integrates with Google Calendar and Outlook.
All PlansThe AI asks the same qualifying questions to every caller — consistently, every time. Budget, timeline, location, service needed, urgency. You receive qualified leads, not raw messages.
All PlansAI recognises common spam patterns and filters nuisance calls before they reach you. Genuine callers are handled professionally. Block specific numbers from your dashboard. Spam calls are not billed.
All PlansIf a caller leaves a voicemail, the AI transcribes it to text and sends it via SMS and email. Read your messages instead of listening to them — faster, searchable, actionable.
All PlansTrained specifically on British English — Scottish, Welsh, Northern Irish, Scouse, Geordie, Yorkshire, Brummie and more. Understands UK postcodes, terminology and colloquialisms with 95%+ accuracy.
All PlansAdd local 01/02 numbers, national 03 numbers and freephone 0800 numbers. All route to the same AI receptionist. The AI knows which number was dialled — track lead sources per channel.
Additional Numbers AvailableNo business hours, no holidays, no sick days. The AI answers at 3am on Christmas Day exactly as professionally as it does at 10am on a Tuesday. Midnight leads are captured, not lost.
All PlansTell the AI your top FAQs, pricing, opening hours, services and any business-specific information. It uses this knowledge to answer callers naturally — not from a rigid script.
All PlansSet different call handling rules for different times of day. AI during office hours, mobile after hours — or the reverse. Different rules per day of the week. Bank holiday overrides.
All PlansKeep your existing UK landline, mobile, 03 or 0800 number. Port takes 5–10 working days. Forward calls during the transition — zero downtime guaranteed.
All PlansRoute calls to different team members based on department, availability or caller need. Sales enquiries to the sales team, support to support, urgent to the on-call person. One number, intelligent routing.
Business Pro+See every call, summary, booking and lead in one place. Call volume trends, peak times, most common enquiries and AI performance stats. Accessible from any device.
All PlansAll call data, messages and recordings stored securely with UK/EU hosting. You control data retention periods. Delete caller data anytime from your dashboard. Fully compliant with UK data protection law.
All PlansThe AI receptionist is the core of every Air Landline. It is not a basic IVR with "press 1 for sales". It is a conversational AI that understands natural speech, responds intelligently and handles calls the way a trained human receptionist would — but faster, cheaper and more consistently.
The caller dials your number. The AI answers in under one second with your chosen greeting — "Good morning, thank you for calling Smith Plumbing, how can I help?" The caller speaks naturally. The AI understands, asks relevant follow-up questions and takes appropriate action.
Natural British voices — male or female, in various regional tones. You choose the voice that matches your brand. The AI speaks conversationally, not robotically. It pauses naturally, acknowledges what callers say and adapts its responses. Most callers cannot tell they are speaking to AI.
If a caller asks something the AI has not been trained for, or if the conversation becomes complex, the AI offers to transfer live to a human. If no one is available, it takes a comprehensive message and flags it as needing human follow-up. The caller is never abandoned.
Every plan includes the AI receptionist and core features. Higher plans add more numbers, minutes and team routing.
| Feature | Smart Starter | Business Bundle | Enterprise |
|---|---|---|---|
| AI Receptionist | ✓ | ✓ | ✓ |
| UK Business Number | 1 | 5 | 10+ |
| Unlimited Simultaneous Calls | ✓ | ✓ | ✓ |
| SMS & Email Summaries | ✓ | ✓ | ✓ |
| Smart Call Routing | ✓ | ✓ | ✓ |
| Live Transfer | ✓ | ✓ | ✓ |
| Appointment Booking | ✓ | ✓ | ✓ |
| Lead Qualification | ✓ | ✓ | ✓ |
| Spam Filtering | ✓ | ✓ | ✓ |
| Voicemail Transcription | ✓ | ✓ | ✓ |
| UK Accent Recognition | ✓ | ✓ | ✓ |
| 24/7/365 Availability | ✓ | ✓ | ✓ |
| Custom AI Training | ✓ | ✓ | ✓ |
| Business Hours Scheduling | ✓ | ✓ | ✓ |
| Number Porting | ✓ | ✓ | ✓ |
| Department Routing | — | ✓ | ✓ |
| Multi-Team Routing | — | ✓ | ✓ |
| Advanced Analytics | — | ✓ | ✓ |
| API Access | — | — | ✓ |
| Dedicated Account Manager | — | — | ✓ |
| SLA Guarantee | — | — | ✓ |
| Monthly Price | £9.99 | £39.99 | £99.99 |
Every call generates an instant summary. Not a vague "you had a missed call" notification — a structured summary containing the caller's name, phone number, what they wanted, how urgent it is and exactly what the AI did (booked an appointment, took a message, attempted a transfer).
Summaries arrive within seconds of the call ending. You can send them to multiple team members simultaneously — your office manager sees the same summary as you, in real time. No more relaying messages or listening to voicemails.
Routing controls how calls flow through your Air Landline. You set the rules; the AI follows them precisely.
The AI answers every call, qualifies the caller and handles routine enquiries. Complex or high-value calls are transferred live to your mobile with the caller's details already captured. You only speak to calls that genuinely need you.
All calls ring your mobile immediately. If you do not answer within your set ring time (e.g. 15 seconds), the AI picks up as backup — takes a message, books an appointment or handles the query. You never miss a call even when you are busy.
Different rules for different times. Example: during business hours (9am–5pm), all calls go direct to your team. After hours, the AI handles everything and sends morning summaries. Different schedules for weekdays vs weekends. Bank holiday overrides.
How UK businesses use these features every day.
"The AI receptionist handled 47 calls last month while I was with clients. Every single enquiry was captured with full details — name, service needed, callback time. It's like having a full-time receptionist for a tenner."
"The instant SMS summaries are brilliant. I finish a job, check my phone, and there's a text with exactly who called, what they need, and their number. I follow up in minutes instead of checking voicemail for half an hour."
"The spam filtering alone justifies the price. I was getting 8-10 nuisance calls a day. Now the AI blocks them before they reach my phone. I only get real customer calls. Absolute game changer for productivity."
"The smart call routing is exactly what we needed. AI answers first, qualifies the caller, then transfers to the right team member with full context. No more cold transfers where the customer has to repeat everything."
"Appointment booking with calendar sync changed my business. Clients call, the AI checks my Google Calendar, offers available slots, and books them in. I finish a session and there's two more scheduled. Revenue is up 30%."
"The voicemail transcription saves me so much time. Instead of listening to 12 messages, I scan the text summaries in two minutes and prioritise callbacks. The AI even flags urgent ones. Such a simple feature but so effective."
"We ported our existing 01 number across and added two more. Multi-number support means each service line has its own number but everything routes through one dashboard. The analytics show exactly which number performs best."
"Business hours scheduling means the AI knows when we're open and when we're not. During hours it routes to my mobile. After hours it takes messages and books morning callbacks. Customers always get looked after, even at midnight."
"The lead qualification feature pre-screens callers before they reach me. The AI asks what service they need, their budget range, and timeline. By the time I call back, I know exactly if they're a good fit. No more wasted consultations."
"The 24/7 availability is what sold me. Emergency calls at 2am used to go to voicemail and I'd lose the job. Now the AI answers, collects the details, and texts me immediately. Response time halved and I never miss urgent work."
AI receptionist, one UK number, call routing, SMS and email summaries, voicemail transcription, spam filtering, appointment booking, lead qualification, 24/7 availability, custom AI training, business hours scheduling and the dashboard. The only features reserved for higher plans are multi-team routing, advanced analytics, API access and dedicated account management.
The AI is trained specifically on British English including Scottish, Welsh, Northern Irish, Scouse, Geordie, Yorkshire, Brummie and other regional variations. It also understands UK postcodes, business terminology and colloquialisms with 95%+ accuracy.
Yes. It integrates with Google Calendar, Outlook and the Team-Connect schedule. The AI checks real-time availability, books the slot and sends the caller instant SMS confirmation.
Within seconds of the call ending. SMS and email summaries are generated instantly. Multiple team members can receive the same summary simultaneously.
No. Spam filtering is included on all plans. The AI recognises common spam patterns and ends nuisance calls politely. You can also block specific numbers. Spam calls are not billed against your minutes.
If you do not answer the transfer, the AI picks back up seamlessly. It apologises to the caller, takes a detailed message and sends you a flagged summary. The caller is never left on hold or abandoned.
Yes. Add local 01/02 numbers, national 03 numbers and freephone 0800 numbers. All route to the same AI with the same rules. The AI knows which number was dialled for lead source tracking.
Yes. All call data, messages and recordings are stored securely with UK/EU hosting. You control retention periods and can delete data anytime from your dashboard. Fully compliant with UK data protection law.
AI receptionist, smart routing, instant summaries, appointment booking, spam filtering and more — all included from day one. No upsells, no hidden fees.