🍪 Legal

Cookies Policy

How Team-Connect uses cookies and website data to improve your experience. Last updated April 2026.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better experience by remembering your preferences, analysing how you use our platform, and improving our services.

1.1 Types of Files We Use

  • Cookies: Small text files stored on your device
  • Local Storage: Data stored in your browser for enhanced functionality
  • Session Storage: Temporary data that expires when you close your browser
  • Pixels/Beacons: Tiny images that help us understand website usage

2. How We Use Cookies

Team-Connect uses cookies for several important purposes:

2.1 Essential Website Functions

  • Maintaining your login session when you access your AI dashboard
  • Remembering your language and region preferences
  • Storing your cookie consent choices
  • Ensuring website security and preventing fraud

2.2 Performance and Analytics

  • Understanding how visitors use our AI platform
  • Measuring website performance and loading speeds
  • Identifying popular features and content
  • Detecting and resolving technical issues

2.3 Personalisation

  • Customising content based on your interests
  • Remembering your dashboard preferences and settings
  • Providing relevant product recommendations

2.4 Marketing and Advertising

  • Measuring the effectiveness of our advertising campaigns
  • Showing relevant ads on third-party platforms
  • Understanding which marketing channels drive signups

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

Required for the website to function. Cannot be disabled. These handle authentication, security, and basic site operations.

3.2 Performance Cookies

Help us understand how visitors interact with our site by collecting anonymous usage data. Includes Google Analytics and performance monitoring tools.

3.3 Functional Cookies

Remember your choices and preferences to provide a more personalised experience, such as language settings and dashboard layout.

3.4 Marketing Cookies

Used to deliver relevant advertising and measure campaign effectiveness. These may be set by third-party advertising partners.

4. Third-Party Cookies and Services

4.1 Analytics Services

  • Google Analytics: Website usage analysis and visitor statistics
  • Google Tag Manager: Tag management and event tracking

4.2 Marketing and Advertising

  • Google Ads: Conversion tracking and remarketing
  • Facebook Pixel: Ad performance measurement

4.3 Technical Services

  • Cloudflare: Security, performance, and CDN services
  • Stripe: Secure payment processing
  • Firebase: Authentication and app functionality

7. Data Retention and Deletion

  • Session Cookies: Deleted when you close your browser
  • Authentication: Up to 30 days or until you log out
  • Preferences: Up to 12 months or until you change them
  • Analytics: 26 months (Google Analytics default)
  • Marketing: 6–24 months depending on the service

8. Your Rights Under GDPR

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access data collected about you through cookies
  • Request deletion of cookie data we hold
  • Object to processing of your data for marketing
  • Request data portability in a machine-readable format
  • Lodge a complaint with the ICO (Information Commissioner's Office)

9. Policy Updates

We may update this policy periodically to reflect changes in our cookie practices, legal requirements, or services. Material changes will be communicated via a prominent notice on our website or by email to registered users.

10. Contact Us

If you have questions about our cookie policy, contact our privacy team:

  • Email: privacy@team-connect.co.uk
  • Address: DadLink Technologies Limited, 7 Chelford Road, Handforth, SK9 3SQ, United Kingdom
  • Response time: Cookie questions within 48 hours, privacy requests within 30 days