Top up your UK business landline with 2000 extra minutes for incoming calls, outgoing calls and divert to mobile. Just £0.043 per minute. No expiry date. Instant activation. Works alongside every Team-Connect plan. A subscription plan is required — sign up is free.
One straightforward price. No hidden fees. No connection charges. No expiry.
Built for UK businesses that need extra capacity without the cost of changing their core plan.
When customers ring your business landline, every call is counted against your minute pool. The 2000-minute pack gives you substantial headroom to handle inbound enquiries, customer support calls, and general business calls without running short mid-month.
Divert to mobile means your customers always dial your professional UK landline number. When the call is forwarded to your mobile, both legs of the call (inbound to your number, outbound to your mobile) are counted from your minutes pool — and this pack covers both.
Use minutes for outbound calls to UK landlines and UK mobiles from your business phone system. Call customers back, follow up leads, and make sales calls — all from your professional landline number, tracked in your Team-Connect dashboard.
Unlike many telecoms providers that expire unused minutes within 30 days, your Team-Connect minutes never expire. Buy 2000 minutes in January and still draw from them in December. This makes them ideal as a permanent safety buffer and for seasonal campaigns.
There is no waiting for a human to process your order, no next-day activation and no contacting support. Once checkout is complete, your 2000 minutes appear in your dashboard immediately and are ready to use across all your business landline numbers.
Whether you are on Smart Starter, Business Pro or Enterprise Plus, this pack simply adds 2000 minutes on top of your monthly allowance. There is no need to change your plan, sign a new contract or speak to sales. Add minutes exactly when you need them.
Four simple steps from no account to 2000 extra minutes live in your phone system.
Sign up for Team-Connect for free. Choose a plan (Smart Starter from £9.99/month is the most popular starting point) and get your UK business landline number set up in minutes.
From your dashboard, select the 2000-minute top-up and complete checkout for £85.99. No long-form orders, no setup fees — just a straightforward card payment via Stripe.
Your 2000 minutes are credited to your account balance automatically within seconds of payment confirmation. You do not need to restart any system or contact support.
Your business landline now draws from the expanded minute pool. Monitor usage in real time from your dashboard — see each call's duration, direction, and the remaining balance at a glance.
See how buying minutes with Team-Connect stacks up against the alternatives.
| Option | Cost Per Minute | No Expiry | Divert to Mobile | Instant Setup | Dashboard Tracking |
|---|---|---|---|---|---|
| Team-Connect 2000-Minute Pack | £0.043 | ✓ | ✓ | ✓ | ✓ |
| Traditional BT Business Landline (PSTN) | £0.08–£0.15 | ✗ | ✗ | ✗ (engineer required) | ✗ |
| Pay-as-you-go SIM in mobile | £0.05–£0.10 | ✗ | ✗ (personal number shown) | ✓ | ✗ |
| Standard VoIP provider (per minute) | £0.04–£0.09 | Varies | Extra cost | ✓ | Basic |
| Receptionist service (answering only) | £0.50–£2.00+ | ✗ | ✗ | ✗ | ✗ |
Real-world scenarios from trades, agencies, clinics, and field teams across the UK.
Running Google Ads, radio, leaflets or social media? Campaigns create sudden call spikes that can exhaust your monthly allowance in days. The 2000-minute pack gives you overflow capacity so not a single lead goes unanswered.
"Our product launch flooded the phones for two weeks. The 2000-minute top-up meant every enquiry got through." — Marketing manager, London
Builders, plumbers, electricians and roofers are on-site and unreachable by desk phone. Divert to mobile through your business landline keeps work enquiries coming in while you're hands-on. Extra minutes keep divert costs predictable.
"Clients call one landline. We answer on mobiles wherever we are. The 2000 minutes keep us covered all month." — Facilities contractor, Manchester
GP surgeries, dental practices and physio clinics field hundreds of patient calls each week. Extra minutes ensure reception lines never go silent and patients can always get through, even during busy morning booking slots.
"Our practice takes over 300 calls a week. The 2000-minute pack is essential to avoid any disruption during peak hours." — Practice manager, Birmingham
Christmas, summer, tax year-end or local events can triple call volume for short periods. Buy 2000 minutes ahead of season, draw from them as needed, and carry any leftover balance forward — no pressure to use them all.
"Christmas used to break us. Now we top up ahead of time and never worry about hitting limits." — Retailer, Newcastle
One minute pool shared across all sites means more efficiency and simpler billing. Franchise operations, multi-branch salons and national contractors all benefit from a single large top-up rather than separate contracts per location.
"We have 4 salons. One 2000-minute pack covers all locations. Easy to track in a single dashboard." — Franchise owner, Leeds
Locksmiths, heating engineers, and property managers who offer 24/7 emergency response need call capacity that never runs dry. Keep a reserve of minutes as insurance so urgent calls always reach you.
"Every missed call is a lost job. Extra minutes plus divert to mobile means I answer every emergency, day or night." — Emergency plumber, Leeds
When your business phone system routes a call — whether it arrives on your landline number, forwards to your mobile, or goes out as an outbound call — it uses time measured in minutes. Each minute of active call time is deducted from your account balance. The 2000-minute top-up pack adds 2000 minutes directly to that balance, available immediately and shared across every phone number on your Team-Connect account.
Unlike traditional BT or Virgin landline packages that bundle minutes into specific tariffs and often expire at the end of a calendar month, Team-Connect minutes never expire. They accumulate in your balance and are drawn down as calls happen, giving you full flexibility regardless of when calls fall.
A straightforward inbound call — a customer rings your business landline and you answer from your desktop or IP phone — uses one minute per 60 seconds of call time. An outbound call from your business number to a UK landline or UK mobile also uses one minute per 60 seconds.
Divert to mobile is where it is important to understand the two-leg structure. When a call arrives on your business landline number and is forwarded to your mobile, there are two simultaneous legs: the inbound leg (the call coming into your Team-Connect number) and the outbound leg (forwarding that call to your mobile). Both legs use your minutes. This means a 5-minute diverted call uses approximately 10 minutes from your balance. The 2000-minute pack reflects this and is priced accordingly at £0.043 per minute, covering both legs transparently with no hidden per-leg charges.
These minutes are for standard UK voice calls only. They do not cover AI receptionist time (handled by a separate AI minutes pool), international calls, or premium-rate numbers. SMS messages and email credits are separate products with their own pricing. The 2000-minute pack is specifically for the telephony minutes component of your business phone system.
Yes. This minutes pack is an add-on that works alongside a Team-Connect subscription plan. Signing up is free and takes under two minutes, but to activate a business landline number and use the system you need an active plan. Smart Starter starts at £9.99 per month and includes a base allowance of incoming minutes. The 2000-minute pack then adds on top of that allowance for when you need more capacity.
Your business landline number is a UK geographic number (01, 02 or 03 prefix) hosted on the Team-Connect cloud platform. When a customer calls that number, the system checks your routing rules: during business hours it may try to reach your desk device first, then fall back to your mobile; out of hours it may route directly to mobile with your custom greeting; at all times it logs the call with timestamp, caller ID and duration.
The caller always sees your business landline number, not your personal mobile number. When you call back from within the Team-Connect app or from your associated mobile, your business number is displayed to the recipient. This professional presentation is one of the core reasons businesses invest in a virtual business landline rather than using a personal mobile.
Many businesses reach the point where their monthly minute allowance is occasionally not quite enough — perhaps during a busy fortnight, a marketing push, or a staff-short period. Upgrading to a higher plan tier just to increase the minute allowance often means paying for features you do not need at a substantially higher monthly rate. The 2000-minute pack solves the minutes-only problem directly: pay £85.99 once, gain 2000 minutes with no expiry, and carry them as a reserve that is drawn down only when you actually need them. No monthly commitment, no contract changes, no unused features.
Everything you need to know about buying, using and managing your extra call minutes.
Other add-ons and plans that work alongside your 2000-minute pack.
Need a smaller top-up? The 1000-minute pack is ideal for lighter months or as a secondary buffer alongside the 2000-minute pack. Same no-expiry policy, same instant activation.
If your AI receptionist is handling a high call volume, top up your AI minutes separately. AI minutes and standard call minutes are independent pools — this pack covers the telephony side only.
Run different departments, campaigns or locations on separate numbers. All numbers share your minute pool — add more numbers from £5.99/month without changing your plan.