Help & Support Center

Get instant help with Team-Connect AI. Our comprehensive FAQ system, support tickets, and 24-hour customer service ensure all your questions are answered promptly by Dad-Link and our expert support team.

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247 Help Articles
24h Response Time
98% Issue Resolution
12,847 Happy Users
📅 Current: July 22, 2025 00:40:40 UTC | Support Available Now | Dad-Link: Online

Quick Actions

Get help fast with our most popular support options and resources

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Create Support Ticket

Generate a unique support ticket number for personalized assistance. Our team responds within 24 hours with detailed solutions.

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Contact Support

Direct contact with Dad-Link and our support team. Multiple contact methods available for urgent issues and general inquiries.

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Billing & Payments

View your minutes balance, payment history, and understand our 28-day validity policy. Upfront payments, no refunds on unused minutes.

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Download Resources

Access user guides, integration documentation, API references, and video tutorials for Team-Connect AI platform setup.

Frequently Asked Questions

Find quick answers to common questions about billing, usage, and support

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💳 Billing & Payments

What is the refund policy for unused minutes? +
No refunds are provided for unused minutes. This is a firm policy to ensure operational efficiency and cost management. All purchases are final, and minutes cannot be converted back to monetary value. We recommend purchasing minutes in amounts that align with your expected usage within the 28-day validity period.
How long do purchased minutes last? +
All purchased minutes are valid for 28 days from the date of purchase. After 28 days, any unused minutes automatically expire and cannot be recovered or extended. This policy applies to all minute packages regardless of size. We recommend monitoring your usage to maximize value within the validity period.
Are payments made upfront? +
Yes, all payments are made upfront before minutes are credited to your account. We do not offer post-paid billing or credit arrangements. This ensures immediate access to services and maintains platform stability. Accepted payment methods include major credit cards, PayPal, and bank transfers for enterprise accounts.
Can I get a receipt for my purchase? +
Yes, receipts are automatically generated for all purchases and sent to your registered email address. You can also access all receipts from your account dashboard under "Billing History." Receipts include VAT details for UK customers and are suitable for business expense claims.

📊 Usage & Minutes

How are minutes calculated? +
Minutes are calculated based on actual call duration rounded up to the nearest minute. This includes voice AI processing time, customer interaction time, and any hold periods. Integration calls and API requests are calculated based on processing time required. You can monitor real-time usage in your dashboard.
What happens when I run out of minutes? +
When your minute balance reaches zero, services are temporarily suspended until you purchase additional minutes. You'll receive notifications at 90%, 50%, and 10% remaining balance. No calls or AI processing will occur without sufficient minutes, ensuring you're never charged unexpectedly.
Can I purchase minutes in advance? +
Yes, you can purchase multiple minute packages, but each package has its own 28-day validity period starting from the purchase date. Minutes do not combine validity periods - each purchase expires independently after 28 days regardless of your usage pattern.

🔧 Technical Support

What is your support response time? +
We guarantee 24-hour response time for all support inquiries. Dad-Link and our technical team are committed to resolving all issues within 24 hours of initial contact. Urgent issues may receive faster response times, often within 2-4 hours during business hours (9 AM - 5 PM GMT).
How do I report a technical issue? +
Use our contact form at /contact or email support@team-connect.co.uk directly. Include your account details, specific error messages, and steps to reproduce the issue. Our system automatically generates a support ticket number for tracking your inquiry.
Is there live chat support? +
Currently, we provide support through email and our contact form system. This allows us to maintain detailed records and provide comprehensive solutions. Dad-Link personally reviews all support requests to ensure quality resolution within our 24-hour commitment.

👤 Account Management

How do I reset my password? +
Click "Forgot Password" on the login page or contact our support team. Password reset links are sent to your registered email address and expire after 2 hours for security. If you don't receive the reset email, check your spam folder and contact support if needed.
Can I change my registered email address? +
Yes, email addresses can be updated through your account settings or by contacting support. You'll need to verify both your current and new email addresses for security. This process ensures account security and maintains proper billing and communication records.

❌ Refund Policy

Are there any exceptions to the no-refund policy? +
No exceptions are made to our no-refund policy. This includes technical issues, unused minutes, early account closure, or any other circumstances. We maintain this policy to ensure operational stability and fair pricing for all customers. All sales are final upon purchase confirmation.
What if there's a technical problem that prevents usage? +
If technical issues prevent service usage, we focus on rapid resolution within 24 hours rather than refunds. In cases where we cannot restore service, we may extend your minute validity period or provide service credits for future use, but monetary refunds are not available.

Important Policies

Key policies and terms you need to understand before using Team-Connect AI

💳 Payment Terms

  • Upfront Payment: All payments must be made in advance
  • Immediate Access: Minutes credited instantly after payment
  • No Credit Terms: No invoicing or payment plans available
  • Secure Processing: All payments encrypted and secure
  • VAT Included: UK customers pay VAT-inclusive prices

⏰ Minutes Validity

  • 28-Day Validity: All minutes expire after 28 days
  • No Extensions: Validity cannot be extended or renewed
  • Independent Expiry: Each purchase has separate expiry dates
  • Usage Monitoring: Track usage in real-time via dashboard
  • Expiry Notifications: Alerts at 7, 3, and 1 day remaining

❌ No Refund Policy

IMPORTANT: No refunds are provided for unused minutes under any circumstances.
  • All Sales Final: No refunds, credits, or exchanges
  • No Exceptions: Policy applies to all situations
  • Technical Issues: Resolved through service restoration
  • Account Closure: No refunds for remaining minutes
  • Purchase Carefully: Consider usage before buying

24-Hour Support Guarantee

Dad-Link and our expert support team are committed to resolving all issues within 24 hours. We respond to every inquiry and ensure comprehensive solutions to keep your business running smoothly.

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Email Support

Primary: support@team-connect.co.uk
Response: Within 24 hours
Ticket System: Auto-generated numbers
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Phone Support

Direct: +44 (0) 161 524 8417
Hours: 9 AM - 5 PM GMT
Emergency: Use contact form for urgent issues

👑 Dad-Link Personal Commitment

As founder of Team-Connect AI, I personally oversee all support operations and guarantee 24-hour issue resolution. Every customer inquiry receives attention from our expert team, and I review complex cases personally to ensure satisfaction.

"Your success is our success. We're here to help." - Dad-Link, Founder & CEO