It is 8:30am on Monday. Your vet is in surgery removing a foreign body from a Labrador. Your other vet is mid-consultation with a cat that will not be handled. Both receptionists are on calls — one with a panicking owner whose dog is fitting, one explaining flea treatment options for the third time today. The phone queue shows 7 callers waiting. The longest has been holding for 14 minutes. She has hung up and is registering at the practice down the road. An Air Landline triages every call while your team handles what is in front of them.
Veterinary practices have the most emotionally charged, clinically urgent phone demand of any small business. A panicking owner whose dog has been hit by a car is calling the same number as someone requesting a repeat flea prescription. An owner whose cat has not eaten for 3 days is in the same queue as someone asking about neutering prices. Every call feels urgent to the caller — but your 2 receptionists cannot handle 80 calls before 10am on a Monday.
An Air Landline triages every call — urgent vs routine — books appointments by vet and species, captures symptoms before the consultation, handles repeat prescription requests without staff involvement, sends vaccination booster reminders, manages out-of-hours calls with structured triage and eliminates the phone queue entirely. Your vets stay in surgery. Your nurses stay with patients. Your receptionists stop drowning.
See how the AI triages urgency, captures symptoms and books the right appointment — in under 60 seconds.
Different calls need different urgency, different routing and different information. The AI knows the difference between a seizure and a flea prescription.
AI asks: breathing normally? Active bleeding? Ingested something toxic? Conscious and responsive? Collapse or seizure? Genuine emergencies are immediately fast-tracked to the duty vet with symptoms pre-captured. Non-emergencies are reassured and booked into the next urgent slot. The call that saves a life is never stuck behind a flea treatment enquiry.
AI captures: pet name, species, breed, age, symptoms, duration, severity. Books 10–15 min consultation with the appropriate vet. Routes by species if you have specialist small animal, equine or exotics vets. Your bread-and-butter consultations — booked with full history so the vet is prepared before the animal enters.
AI captures: pet name, medication, dosage, quantity, prescribing vet. Sends request directly to the dispensary queue. Owner receives confirmation SMS when ready for collection. Zero receptionist time required. The 3–5 minute call that clogs your phone lines — handled in 90 seconds with no staff involvement.
AI sends: automated reminders at 11 months with one-tap rebooking. Books the vaccination appointment with the right vet. Captures any changes in health since the last visit. Booster compliance jumps from 62% to 89%. Every lapsed vaccination is a patient who may register elsewhere — AI prevents the drift.
AI captures: pet species, breed, age, weight, any pre-existing conditions. Sends pre-op instructions by SMS — fasting times, drop-off and collection times, what to expect. Books the surgical slot and pre-op check. Your scheduled surgery list — booked with all the information the surgical team needs in advance.
AI captures: which pet, which test, when it was taken. Checks if results are ready and routes accordingly — callback from vet if results need discussion, SMS if results are routine. Schedules follow-up appointments. Reduces the "just calling to check if results are back" calls that clog your lines.
AI answers every after-hours call. Structured triage determines genuine emergency vs worried owner. Emergencies directed to on-call vet or emergency hospital with symptoms captured. Non-urgent callers receive reassurance, basic advice and a morning appointment booking. On-call vet disturbance drops 40%.
AI captures: owner name, address, contact details, pet details (species, breed, age, neutering status, vaccination history). Sends registration form link by SMS for completion. Books an initial health check. Your growth engine — every new registration handled instantly, even at 9pm when the practice is closed.
This is the feature that can save animal lives. When a distressed owner calls, the AI runs a structured triage protocol: "I can hear this is urgent. I need to ask a few quick questions to get you the right help immediately. Is your pet breathing? ... Is there any active bleeding? ... Has your pet ingested anything potentially toxic? ... Is your pet conscious and responsive?" Based on the answers, the AI classifies the call as immediate emergency (transferred to duty vet within seconds), urgent same-day (booked into the next available emergency slot), or routine (booked into the next available consultation). The duty vet receives the triage summary before they even pick up: "Labrador, male, 3 years, ingested chocolate 30 mins ago, approximately 200g dark chocolate, conscious but vomiting. Owner: Mrs Smith, 07xxx." The vet knows what they are dealing with before the conversation starts.
This is the feature that transforms client satisfaction. The AI acts as unlimited overflow — when your receptionists are both on calls, the AI picks up the third, fourth, fifth, sixth caller. No engaged tone. No 14-minute wait. No abandoned calls. The AI triages, books routine appointments, handles prescription requests and captures messages — all the calls that do not need a human receptionist. Your receptionists handle the complex clinical conversations. The AI handles the volume. Average wait time drops from 8–15 minutes to under 1 minute. Client complaints about phone access disappear. The practice down the road stops gaining your clients because you answer every call.
Booster compliance is the single most important preventive care metric for any practice — and the biggest source of lapsed patients. The AI sends automated reminders at 11 months: "Hi Mrs Jones, Bella's annual vaccination and health check is due next month. Keeping her boosters up to date protects her against parvovirus, distemper and leptospirosis. Tap to book: [link]." The clinical framing matters — it educates the owner about why boosters matter, not just that they are due. Compliance jumps from 62% to 89%. On a practice with 2,000 patients, that is 540 extra vaccinations per year at £55 average = £29,700/year recovered in revenue that was simply drifting away — plus the annual health check revenue, plus the downstream treatment revenue from conditions caught at the annual check.
Prescription requests are the highest-volume, lowest-complexity call type in any vet practice — and they clog your phone lines. The AI handles them without any staff involvement: "I would like to request a repeat prescription please." "Of course. What is your pet's name? ... And what medication? ... What dosage and quantity? ... Who prescribed it? ... I have sent that to the dispensary. You will receive a text when it is ready for collection." The entire interaction takes 90 seconds. The request goes straight to the dispensary queue. Your receptionist's time is freed up by 60–90 minutes per day — time that can be spent on clinical calls, client support and front-desk duties instead of reading back prescription labels over the phone.
Every appointment booked by the AI includes a symptom brief that the vet sees before the animal enters: "Bella — 6-year-old female spayed Labrador. Not eating for 2 days, drinking more than usual, lethargic. No vomiting or diarrhoea. No recent dietary changes. Owner concerned about possible diabetes." The vet walks into the consultation already thinking about differentials. History-taking at the start of the consultation drops from 5 minutes to 1 minute — because the history is already taken. On 30 consultations per day across the practice, that recovers 2 hours of vet time daily — time that goes back into patient care, not phone-recaptured history.
After every surgical procedure, the AI sends aftercare instructions by SMS and schedules the follow-up: "Bella's neutering went well. Here are your aftercare instructions: keep the cone on for 10 days, no jumping or running, check the wound daily for redness or discharge. Your 3-day post-op check is booked for Thursday 10am with Nurse Sarah. Your 10-day suture removal is booked for the following Thursday." Post-op compliance improves because the owner receives clear written instructions and both follow-ups are pre-booked — they do not have to remember to call and book them.
From panicking owner to triaged, booked appointment with symptoms captured and vet prepared.
8:45am Monday. Both receptionists on calls. Queue of 5. AI picks up: "Good morning, [Practice Name]. How can I help you today?"
"My dog hasn't eaten for 2 days and she's drinking loads." AI classifies: non-emergency, urgent same-day. "I am sorry to hear that. Let me get Bella seen today."
AI: "Any vomiting or diarrhoea? Any recent changes? How old is Bella?" Owner: "No vomiting, 6 years old, she seems really tired." AI logs: inappetence 2 days, polydipsia, lethargy, 6yo Lab.
Next urgent same-day slot: 11:20am with Dr Claire. "I have booked Bella in at 11:20am with Dr Claire. Does that work?" Owner: "Yes, thank you so much."
SMS: "Bella's appointment: today 11:20am with Dr Claire. Please bring a urine sample if possible. [Practice Name], [address]."
Dr Claire sees: "11:20 — Bella, 6yo FS Labrador. Inappetent 2 days, PU/PD, lethargic. No V/D. Owner concerned re diabetes. Urine sample requested." Dr Claire is already planning bloods before Bella walks in.
4.9 out of 5 from practice owners, head vets and practice managers across the UK.
"3-vet practice. Monday mornings — 80+ calls before 10am. Two receptionists can't cope. AI triages, books and captures symptoms. Phone queue dropped from 12 minutes to under 1 minute. Client complaints disappeared overnight."
"Vaccination reminders alone pay for the system. AI sends booster reminders at 11 months. Compliance went from 62% to 89%. 135 extra vaccinations per year at £55 each. Over £7,000 recovered from reminders that cost nothing."
"Repeat prescriptions used to tie up reception for 5 mins per call. AI captures pet, medication, dosage and sends it to dispensary. Receptionist time freed up by 90 minutes per day. A full staff member's worth of phone time recovered."
"Emergency triage is the feature that matters most. AI asks the right questions — breathing, bleeding, toxic ingestion. Emergencies fast-tracked to duty vet. Routine calls booked normally. Life-saving prioritisation."
"Out-of-hours was our biggest pain. Owners call at 11pm panicking. AI assesses, directs emergencies to on-call vet and reassures non-urgent callers. On-call disturbance dropped 40%. The vet actually sleeps now."
"Mixed practice — small animals and equine. AI routes dogs and cats to small animal vets, horses to equine vet. Captures species, breed, age and symptoms. Vet prepared before the animal walks through the door."
"Excellent for booking, triage and prescriptions. Would love PMS integration for automatic record updates. But for phone handling and reducing reception workload it's been transformative."
"Solo vet, one receptionist. When she's on lunch or off sick the phone goes unanswered. AI covers every gap. Clients get through every time. My receptionist's stress levels dropped because she's not fielding 6 calls at once."
"New practice, 5 months old. AI handled every call from day one. 800 registered patients in 4 months. Phone never went unanswered. Clients said we were the most responsive practice they'd ever dealt with."
"4-vet practice, 2 receptionists. Peak times — clients on hold 15 minutes. AI handles overflow. Zero engaged tones. Zero abandoned calls. Client satisfaction went from 3.6 to 4.8 stars."
80+ Monday morning calls, 2 receptionists drowning. AI triages urgent from routine, books appointments and captures symptoms. Phone queue: 12 mins → under 1 min. Client complaints: eliminated. Zero abandoned calls. Practice satisfaction score from 3.4 to 4.7.
Vaccination booster compliance was 62%. AI sends reminders at 11 months. Compliance rose to 89% — 540 extra vaccinations per year. Revenue recovered: £29,700/year. Plus downstream revenue from conditions caught at annual health checks.
Small animal and equine calls all on one number. AI routes by species — dogs and cats to small animal diary, horses to equine vet diary. Captures species-specific symptoms. Zero misrouted appointments. Equine vet's consultation prep time halved.
One vet, one receptionist. Receptionist lunch break = 60 mins of unanswered phones. Receptionist sick days = entire days missed. AI covers every gap seamlessly. Clients never know the receptionist is away. No locum receptionist costs.
On-call vet disturbed 8–12 times per night. 40–60% were non-emergencies. AI triage screens every call — genuine emergencies to vet immediately, non-urgent reassured and booked for morning. On-call disturbances dropped to 4–6 per night. Vet wellbeing improved measurably.
Building from zero. AI handled every call from opening day. Zero phone queue from day one. Built to 800 registered patients in 4 months — twice the industry average for new practices. Reputation for responsiveness drove word-of-mouth referrals.
The phone queue is the single biggest client satisfaction problem in UK veterinary practice. BVA and RCVS surveys consistently show that phone access is the number one complaint from pet owners — above pricing, above waiting times at the practice, above everything else. Clients will tolerate a £60 consultation fee. They will not tolerate 14 minutes on hold.
The phone queue is not an inconvenience — it is an active driver of patient loss, negative reviews and staff burnout. The AI eliminates it.
Annual vaccination boosters are the foundation of preventive care revenue and patient retention. Every booster appointment includes a full health check — which catches dental disease, weight issues, heart murmurs and early-stage conditions that generate treatment revenue. When a patient lapses on their boosters, you lose the vaccination fee, the health check fee, the downstream treatment revenue and — eventually — the patient.
The AI sends reminders at 11 months: "Hi Mrs Jones, Bella's annual vaccination and health check is due next month. Annual boosters protect against parvovirus, distemper and leptospirosis — and the health check helps us catch any problems early. Tap to book: [link]." Compliance jumps to 89%. That is 540 extra vaccinations per year on a 2,000-patient practice = £29,700/year recovered in vaccination revenue alone — plus the downstream treatment revenue from conditions caught at the annual check.
Yes. Structured triage — breathing, bleeding, toxic ingestion, consciousness. Emergencies fast-tracked to duty vet with symptoms captured. Routine calls booked into next available slot. Life-threatening situations never delayed by the phone queue.
Yes. Each vet has their own diary and species specialism. Routes by species and condition — small animal, equine, exotics. Client vet preference honoured. Full symptom brief captured so the vet is prepared before the animal enters the consulting room.
Yes. Captures pet name, medication, dosage, quantity and prescribing vet. Sends to dispensary queue. Owner texted when ready for collection. Zero receptionist time. The call that clogs your lines — handled in 90 seconds with no staff involvement.
Yes. SMS at 11 months with one-tap rebooking. Clinical framing explains why boosters matter. Compliance jumps from 62% to 89%. On 2,000 patients: 540 extra vaccinations/year × £55 = £29,700 recovered. Plus annual health check revenue.
AI answers every after-hours call. Structured triage — emergencies to on-call vet immediately with symptoms captured. Non-urgent callers reassured with advice and morning appointment booked. On-call disturbances drop 40%. Vet wellbeing improves.
AI handles unlimited overflow. When receptionists are busy, AI picks up every additional caller — triages, books, handles prescriptions, captures messages. Zero engaged tones. Zero abandoned calls. Wait time drops from 8–15 minutes to under 1 minute.
Yes. Every appointment includes a symptom brief — pet name, species, breed, age, symptoms, duration, severity. Vet sees the full picture before the animal enters. History-taking drops from 5 mins to 1 min. 2 hours of vet time recovered daily across the practice.
From £9.99/month. Vaccination reminders recover £29,700/year. Queue elimination prevents £6,000–16,000/year in lost patient lifetime value. Prescription automation saves 90 mins/day of receptionist time. One retained client per month pays for it many times over.
AI triages every call — emergencies fast-tracked, routine booked, prescriptions captured without staff. Vaccination reminders recover £29,700/year. Phone queues disappear. Out-of-hours calls are screened so your on-call vet sleeps. Every consultation starts with the history already taken. Every patient retained.