★★★★★
“Conflict prompts and structured intake mean our team gets the right info first time. Fewer back‑and‑forths.”
⚖️ AI Receptionist for Law Firms • Capture Every Enquiry 24/7
AI Receptionist for Law Firms in the UK
Stop losing clients to missed calls. Team‑Connect answers enquiries, runs basic conflict prompts, captures intake, books consultations and requests documents — while your fee‑earners are with clients. Built for family law, conveyancing, immigration, personal injury, wills & probate and dispute resolution.
🧾 Intake & matter qualification
⚖️ Party names for conflict prompts
📎 Document request via SMS/email
📅 Consultation booking
🔀 Live transfer (urgent)
🛡️ Spam screening
Learn the basics: What is an AI Receptionist? • Compare plans: AI Receptionist Pricing
Built for Real‑World Legal Workflows
From urgent injunction enquiries to routine conveyancing quotes — we prioritise what matters.
Conflict Prompts & Triage
Collect party names and basic matter context to support your conflict‑check process. Urgent matters can be prioritised and live‑transferred to on‑call numbers with failover rules.
Accurate Intake Capture
Capture full name, phone, email, practice area, matter type, deadlines, opposing parties and preferred times. Send secure SMS/email links to request ID and documents.
Consultation Booking
Offer time windows or read live availability to book consultations. Include fee/deposit links in confirmations to reduce DNAs and secure time.
Spam & Time‑Waster Shield
Filter sales and spam with screening rules. You get concise summaries without interrupting fee‑earners.
Client Experience
Professional British tone with branded greeting. Clear guidance on next steps, document lists and arrival details for in‑person meetings.
Works with Your Number
Keep your current main line. Forward calls when you’re busy or out‑of‑hours. Need more lines? Add local numbers anytime.
Key Features for Law Firms
Everything you need to answer, qualify, schedule and follow up — without hiring a full‑time receptionist.
24/7 Call Answering
Answer every call, day or night. Configure bank holiday and out‑of‑hours greetings with distinct routing rules.
Legal Intake & Qualification
Practice area, matter type, party names, jurisdiction, timelines/deadlines and risk flags — structured and ready for your team.
Live Transfer & Escalation
Urgent enquiries can live‑transfer to a rota or on‑call solicitor. Failover and voicemail‑to‑text backups included.
Smart SMS & Email
Automatic confirmations, intake forms, document requests and fee links improve show‑up and reduce admin.
Integrations & API
Push structured intake to your case or CRM systems via webhooks/Zapier. Calendar sync for Google/Outlook; API access on Business Pro & Enterprise.
Teams, Practice Groups & Sites
Route by practice (family, PI, immigration), by language, or by location. Maintain separate rotas and calendars per team.
AI Receptionist vs Traditional Answering
Lower cost, 24/7 coverage, consistent legal intake — and no sick days.
Team‑Connect AI Receptionist
- From £9.99/month — fraction of a full‑time salary
- Answers multiple calls at once
- Structured intake with conflict prompts
- Consultation booking with fee/deposit links
- SMS confirmations, document request links
- Integrates with calendars, CRMs and webhooks
Traditional Answering
- £1,800+/month including NI/pension/holiday
- Limited to one caller at a time
- Inconsistent intake notes
- Out‑of‑hours coverage costs extra
- No automated document requests
- Manual re‑entry into systems
What UK Law Firms Say
Real feedback from firms using Team‑Connect to capture every enquiry.
★★★★★
“Consultations book straight into calendars with deposit links. DNA rates dropped immediately.”
★★★★★
“Out‑of‑hours enquiries are triaged and urgent matters are live‑transferred. Clients get instant confirmations.”
★★★★☆
“Document request links save our admin team hours every week. Notes are clear and consistent.”
Common Questions for Law Firms
Answers to what UK firms ask before switching to AI.
Will callers know it’s AI?
Your callers experience a professional British receptionist answering in your firm’s name. You can disclose AI if you prefer; either way, tone and scripts are tailored to your brand.
How are urgent matters handled?
Enable urgency rules and on‑call numbers. Urgent enquiries can live‑transfer to a rota; if unanswered, failover applies and a voicemail‑to‑text is sent with high‑priority tagging.
Can you take consultation fees or deposits?
Yes. Share your payment link and we’ll include it in confirmations and reminders to secure appointments and reduce DNAs.
Will it integrate with our systems?
We can book into common calendars and push intake data to your CRM/case system via webhooks and Zapier. API access is available on higher tiers.
Do you support multiple locations or languages?
Yes. Route by location, practice group or language. Maintain separate availability and rotas per site or team.
Is data secure and GDPR‑compliant?
Yes. Team‑Connect is GDPR‑compliant with UK/EU hosting options, role‑based access and retention controls.