How do I contact Team-Connect AI support?

You can contact Team-Connect AI support 24/7 by calling +44-161-524-8417, emailing support@team-connect.co.uk, or using our live chat. We guarantee response within 2 hours for all support requests.

What support is available for AI voice systems?

We provide comprehensive support for all AI voice features including setup, configuration, voice training, call routing, and troubleshooting. Our technical team offers free setup assistance and ongoing optimization support.

How quickly will I get help with technical issues?

We guarantee response within 2 hours for all support tickets. Critical issues are addressed immediately with our 24/7 technical support team. Emergency support is available for Enterprise customers.

Is there free setup help for new customers?

Yes! All new customers receive complimentary setup assistance including AI configuration, phone number setup, voice customization, and integration support. Our experts will ensure you're operational within 30 minutes.

What billing support is available?

Our billing support team handles all payment, subscription, and invoicing questions Monday-Friday 9AM-5PM GMT. Contact billing@team-connect.co.uk or call +44-161-524-8417 for immediate assistance.

Can I get help with AI training and optimization?

Absolutely! Our AI specialists provide personalized training optimization, conversation flow improvement, and performance tuning. Professional and Enterprise customers receive dedicated optimization consultations.

Contact Team-Connect AI Support | UK AI Customer Service Help Center

Name: Team-Connect AI Support Center
Address: 7 Chelford Road, Handforth, Cheshire, SK9 3SQ, GB
Telephone: +44-161-524-8417
Price range: £0-£499

What is Team-Connect and how does it work? ▼

Team-Connect is an AI-powered customer service platform that handles phone calls for your business 24/7. Our advanced AI understands natural language, accesses your business information, and provides personalized responses to customers. It can answer questions, take messages, schedule appointments, and transfer calls to human agents when needed.

How quickly can I get started with Team-Connect? ▼

You can be up and running in less than 30 minutes! Simply sign up, choose your phone number, configure your business information, and your AI assistant is ready to handle calls. Our setup wizard guides you through each step, and you can customize your AI's responses anytime.

What languages does Team-Connect support? ▼

Currently, Team-Connect supports English with British, American, and Australian accents. We're actively developing support for French, German, Spanish, and other European languages. Enterprise customers can request priority access to new language features.

How does minute-based billing work? ▼

Each plan includes a monthly allocation of AI minutes. Minutes are calculated from when a call connects until it ends, rounded up to the nearest minute. For example, a 30-second call uses 1 minute, a 1 minute 15 second call uses 2 minutes. Failed calls under 10 seconds aren't charged. Your minutes reset monthly and unused minutes don't roll over.

What happens if I exceed my monthly minutes? ▼

If you exceed your plan's included minutes, you'll be charged for overage at the following rates: Starter Plan (£0.08/min), Professional Plan (£0.06/min), Enterprise Plan (£0.04/min). You can set spending limits to prevent unexpected charges, and we'll notify you when you approach your limits.

Can I cancel anytime? Do you offer refunds? ▼

Yes, you can cancel anytime through your dashboard. Cancellation takes effect at the end of your current billing cycle. We offer a 7-day satisfaction guarantee for new customers. Since subscriptions are prepaid monthly, we don't provide prorated refunds, but you retain access to all features until your billing period ends.

How accurate is the AI in understanding customers? ▼

Our AI achieves 95%+ accuracy in understanding customer queries using advanced natural language processing. It continuously learns from your business data and customer interactions. For complex or ambiguous requests, the AI can ask clarifying questions or transfer to human agents to ensure customer satisfaction.

Can I integrate Team-Connect with my existing CRM? ▼

Yes! Team-Connect integrates with popular CRMs including Salesforce, HubSpot, Pipedrive, and Zoho. We also offer webhooks and REST API access for custom integrations. The AI can look up customer information, create notes, and update records automatically during calls.

What happens if the AI can't help a customer? ▼

If the AI encounters a request it can't handle, it will politely explain the limitation and offer to transfer the call to a human agent (if you've configured forwarding), take a detailed message, or schedule a callback. You can customize these escalation options based on your business needs.

How do I add more phone numbers to my account? ▼

You can add phone numbers through your dashboard by going to Phone Numbers > Add New Number. Choose from available local numbers or port your existing numbers. Each number can have its own AI configuration, business information, and forwarding settings to match different business lines or locations.

Can I customize the AI's personality and responses? ▼

Absolutely! You can choose from personality types (Professional, Friendly, Casual, Enthusiastic), select different voices, customize greetings, and add specific business information. Enterprise customers can upload custom training data and create completely personalized AI responses that match their brand voice.

How secure is my business data with Team-Connect? ▼

We implement bank-level security with end-to-end encryption, SOC 2 Type II compliance, and GDPR compliance. All data is encrypted in transit and at rest, stored in secure European data centers, and we conduct regular security audits. You maintain complete ownership of your data and can export or delete it anytime.

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