Cookies Policy

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our AI customer service platform, and improving our services.

1.1 Types of Files We Use

• Cookies: Small text files stored on your device
• Local Storage: Data stored in your browser for enhanced functionality
• Session Storage: Temporary data that expires when you close your browser
• Pixels/Beacons: Tiny images that help us understand website usage

2. How We Use Cookies

Team-Connect AI uses cookies for several important purposes to enhance your experience with our AI customer service platform:

2.1 Essential Website Functions

• Maintaining your login session when you access your AI dashboard
• Remembering your language and region preferences
• Storing your cookie consent choices
• Ensuring website security and preventing fraud
• Enabling core website functionality and navigation

2.2 Performance and Analytics

• Understanding how visitors use our AI platform
• Measuring website performance and loading speeds
• Identifying popular features and content
• Detecting and resolving technical issues
• Optimizing user experience based on usage patterns

2.3 Personalization

• Customizing content based on your interests in AI solutions
• Remembering your dashboard preferences and settings
• Providing relevant product recommendations
• Tailoring our AI demos to your business needs

2.4 Marketing and Advertising

• Showing relevant advertisements about AI customer service
• Measuring the effectiveness of our marketing campaigns
• Preventing you from seeing the same ad repeatedly
• Understanding which marketing channels bring visitors

3. Types of Cookies We Use

We categorize our cookies based on their purpose and duration. Here's a detailed breakdown of each type:

3.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly:

• Authentication: _auth_token, session_id, csrf_token
• Security: security_hash, login_attempts, fraud_detection
• Consent: cookie_consent, gdpr_choice, privacy_settings
• Technical: load_balancer, cdn_region, error_tracking

3.2 Performance Cookies

Help us understand how our website performs:

• Google Analytics: _ga, _ga_*, _gid, _gat
• Performance: page_load_time, error_count, feature_usage
• A/B Testing: experiment_id, variant_selection

3.3 Functional Cookies

Enhance your experience with personalization:

• Preferences: language, timezone, dashboard_layout
• Customization: theme_preference, notification_settings
• Form Data: demo_preferences, contact_info

3.4 Marketing Cookies

Enable targeted marketing and advertising:

• Google Ads: _gcl_au, conversion_tracking
• Facebook Pixel: _fbp, _fbc, fb_conversion
• LinkedIn: li_sugr, bcookie, bscookie
• Remarketing: remarketing_tag, audience_segment

4. Third-Party Cookies and Services

Some cookies on our website are set by third-party services that we use to enhance your experience and analyze our AI platform performance.

4.1 Analytics Services

4.2 Marketing and Advertising

• Google Ads: Conversion tracking and remarketing for AI services
• Facebook Pixel: Social media advertising and audience building
• LinkedIn Campaign Manager: B2B marketing and lead generation
• Microsoft Advertising: Search and display advertising

4.3 Customer Support

• Intercom: Live chat functionality and customer support
• Zendesk: Support ticket management and knowledge base
• Calendly: Demo booking and meeting scheduling

4.4 Technical Services

• Cloudflare: Website security, performance, and CDN
• Stripe: Payment processing and fraud prevention
• Firebase: Authentication and real-time database

5. Cookie Management and Your Choices

You have complete control over how cookies are used on our website. We provide multiple ways for you to manage your cookie preferences.

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with these options:

• Accept All: Enable all cookies for the full experience
• Reject Non-Essential: Only essential cookies will be used
• Cookie Settings: Customize which types you want to allow

5.2 Cookie Settings Panel

You can access detailed cookie settings by clicking "Cookie Settings" in the banner or footer. This allows you to:

• Enable/disable specific cookie categories
• View detailed information about each cookie type
• See which third-party services are active
• Update your preferences at any time

5.3 Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

• Essential Cookies: Cannot be disabled - website won't function properly
• Performance Cookies: We can't improve our service based on usage data
• Functional Cookies: Personalization and preferences won't be saved
• Marketing Cookies: You'll see less relevant advertisements

6. Browser Cookie Settings

All modern browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

6.1 Google Chrome

1. Click the three dots menu → Settings
2. Go to Privacy and Security → Cookies and other site data
3. Choose your preferred cookie settings
4. You can block all cookies, allow only first-party, or customize by site

6.2 Mozilla Firefox

1. Click the menu button → Settings
2. Select Privacy & Security
3. Under Cookies and Site Data, choose your preference
4. Use "Manage Data" to control specific websites

6.3 Safari

1. Safari menu → Preferences
2. Click the Privacy tab
3. Under "Cookies and website data" choose your setting
4. Use "Manage Website Data" for site-specific controls

6.4 Microsoft Edge

1. Click the three dots menu → Settings
2. Go to Cookies and site permissions
3. Click "Cookies and site data"
4. Configure your preferred cookie handling

7. Withdrawing Consent

Under GDPR and UK data protection law, you have the right to withdraw your cookie consent at any time. We make this process simple and accessible.

7.1 How to Withdraw Consent

• Cookie Settings: Use our cookie settings panel to disable categories
• Browser Settings: Delete cookies through your browser preferences
• Email Request: Contact us at privacy@team-connect.co.uk
• Account Settings: Manage preferences in your user dashboard

7.2 What Happens When You Withdraw Consent

• Non-essential cookies will be immediately disabled
• Existing cookies will be deleted from your browser
• Future cookie placement will be prevented (except essential ones)
• You can re-enable cookies at any time

7.3 Partial Consent Withdrawal

You don't have to withdraw all consent. You can selectively disable:

• Only marketing cookies while keeping functional ones
• Specific third-party services (e.g., Google Analytics)
• Certain advertising networks
• Individual cookie categories based on your preferences

8. Data Retention and Deletion

We only keep cookie data for as long as necessary to fulfill the purposes described in this policy or as required by law.

8.1 Retention Periods

• Session Cookies: Deleted when you close your browser
• Authentication: Up to 30 days or until you log out
• Preferences: Up to 12 months or until you change them
• Analytics: 26 months (Google Analytics default)
• Marketing: 6-24 months depending on the service

8.2 Automatic Deletion

• Expired cookies are automatically removed by your browser
• Our systems regularly clean up outdated cookie data
• Third-party services follow their own retention policies
• Account deletion triggers immediate cookie data removal

8.3 Manual Deletion

You can manually delete cookies at any time:

• Use your browser's "Clear browsing data" function
• Request deletion through our privacy contact
• Use our cookie settings to disable and clear categories

9. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

9.1 When We Update

• When we add new cookie types or third-party services
• If legal requirements change (e.g., new privacy regulations)
• When we modify our analytics or marketing tools
• To improve clarity and transparency

9.2 How We Notify You

• Website Banner: Notification for significant changes
• Email: Updates sent to registered users
• Updated Date: Always shown at the top of this policy
• Version History: Previous versions available on request

9.3 Your Options After Updates

• Review the changes and continue using our services
• Update your cookie preferences if needed
• Withdraw consent if you disagree with changes
• Contact us with questions about modifications

10. Contact Information

If you have questions about our use of cookies or this policy, please don't hesitate to contact our privacy team.

10.1 Response Times

• Cookie questions: Within 48 hours
• Privacy requests: Within 30 days (GDPR requirement)
• Technical issues: Within 24 hours
• Urgent matters: Same day response

10.2 What to Include in Your Message

• Your specific question or concern about cookies
• The browser and device you're using
• Any error messages or unexpected behavior
• Your preferred contact method for our response