1. Policy Overview
This Acceptable Use Policy ("Policy") governs the use of Team-Connect AI services, including our AI customer service platform, voice AI systems, integrations, and related services. This Policy is part of our Terms of Service and applies to all users.
Policy Purpose
Our Acceptable Use Policy ensures that Team-Connect AI services are used responsibly, legally, and ethically. We aim to provide a safe, secure, and reliable platform for all users while protecting the rights of individuals and organizations.
1.1 Key Principles
- Lawful Use: All activities must comply with applicable laws and regulations
- Respectful Interaction: Treat all individuals with dignity and respect
- Data Protection: Protect personal and sensitive information appropriately
- Platform Integrity: Maintain the security and reliability of our services
- Community Standards: Contribute to a positive user experience for all
1.2 Policy Enforcement
Team-Connect AI reserves the right to investigate potential violations of this Policy and take appropriate action, including service suspension or termination. We may cooperate with law enforcement authorities when required by law.
2. Scope and Application
This Policy applies to all Team-Connect AI services, platforms, applications, and related offerings, whether accessed via web, mobile, API, or third-party integrations.
2.1 Covered Services
- AI Customer Service Platform: Core service including voice AI and chat
- Voice AI Systems: Automated phone systems and voice interactions
- Integration Platform: Connections with third-party business applications
- API Services: Developer tools and custom integrations
- Dashboard and Analytics: User interfaces and reporting tools
- Support Services: Customer support and technical assistance
2.2 User Categories
This Policy applies to all users of Team-Connect AI services:
- Account Holders: Primary subscribers and account administrators
- Authorized Users: Team members and employees with access
- End Users: Customers interacting with AI services
- Developers: Users accessing API services and integrations
- Third Parties: Partners and service providers with access
Account Responsibility
Account holders are responsible for ensuring that all authorized users understand and comply with this Policy. Violations by any user associated with your account may result in consequences for the entire account.
2.3 Geographic Scope
This Policy applies globally to all users of Team-Connect AI services. Users must comply with local laws in their jurisdiction in addition to this Policy.
3. Acceptable Use Guidelines
Team-Connect AI services should be used for legitimate business purposes in accordance with applicable laws and this Policy.
3.1 Permitted Activities
- Customer Service: Providing support and assistance to customers
- Business Communication: Professional interactions and correspondence
- Data Processing: Legitimate business data analysis and management
- Integration Usage: Connecting with approved business applications
- Platform Customization: Configuring services for business needs
- Training and Development: Staff training and system optimization
- Compliance Monitoring: Ensuring adherence to regulations
3.2 Best Practices
Recommended Practices
- Use strong, unique passwords and enable two-factor authentication
- Regularly review and update user access permissions
- Keep customer data secure and handle it according to privacy laws
- Monitor AI interactions for quality and compliance
- Provide clear disclosures about AI usage to customers
- Maintain accurate account information and contact details
- Report security incidents or suspicious activities promptly
3.3 Professional Standards
When using Team-Connect AI services:
- Maintain professional communication standards
- Respect intellectual property rights
- Provide accurate information in all interactions
- Follow industry-specific regulations and standards
- Implement appropriate data governance practices
4. Prohibited Activities
The following activities are strictly prohibited when using Team-Connect AI services. Violations may result in immediate service suspension or termination.
Illegal Activities
Using our services for any illegal purpose or to facilitate illegal activities.
Harassment & Abuse
Harassing, threatening, or abusing individuals through our platform.
Spam & Unsolicited Communications
Sending unsolicited messages or using our services for spam activities.
Privacy Violations
Violating privacy rights or mishandling personal information.
Security Violations
Attempting to compromise platform security or access unauthorized systems.
IP Infringement
Violating intellectual property rights of Team-Connect AI or third parties.
Deceptive Practices
Engaging in misleading, fraudulent, or deceptive activities.
Malicious Content
Distributing harmful, malicious, or dangerous content.
System Abuse
Misusing platform resources or attempting to disrupt services.
Zero Tolerance Policy
Team-Connect AI has zero tolerance for illegal activities, harassment, privacy violations, and security threats. Accounts engaging in these activities will be immediately suspended and may be permanently terminated without prior notice.
5. Content Guidelines
All content processed, transmitted, or stored through Team-Connect AI services must comply with our content guidelines and applicable laws.
5.1 Acceptable Content
- Business Communications: Professional customer service interactions
- Educational Content: Training materials and informational resources
- Marketing Materials: Legitimate promotional content with proper consent
- Support Documentation: Help guides and technical documentation
- Customer Data: Legitimate business information with proper consent
5.2 Prohibited Content
- Illegal Content: Any content prohibited by UK or local law
- Hate Speech: Content promoting hatred based on protected characteristics
- Adult Content: Sexually explicit or pornographic material
- Violence: Graphic violence, terrorism, or harmful instructions
- Misinformation: Deliberately false or misleading information
- Personal Information: Unauthorized sharing of private data
- Copyrighted Material: Unauthorized use of protected content
Content Monitoring
Team-Connect AI may monitor content for compliance purposes, security threats, and quality assurance. We respect user privacy and conduct monitoring in accordance with our Privacy Policy and applicable laws.
5.3 AI Training Data
When using our AI services, please ensure that:
- Training data does not contain biased or discriminatory content
- Personal data used for training has appropriate consent
- Proprietary or confidential information is properly protected
- Content complies with data protection regulations
6. Security and Compliance Requirements
Users must maintain appropriate security measures and comply with applicable regulations when using Team-Connect AI services.
6.1 Security Requirements
- Account Security: Use strong passwords and enable MFA
- Access Control: Limit access to authorized personnel only
- Data Protection: Implement appropriate data security measures
- Network Security: Secure network connections and endpoints
- Incident Reporting: Report security incidents promptly
- Software Updates: Keep systems and software updated
6.2 Compliance Obligations
- GDPR Compliance: Adhere to EU/UK data protection laws
- Industry Regulations: Follow sector-specific requirements
- Local Laws: Comply with jurisdiction-specific regulations
- Professional Standards: Maintain industry ethical standards
- Audit Cooperation: Cooperate with compliance audits
Security Best Practices
- Enable two-factor authentication on all accounts
- Regularly review and rotate API keys and access tokens
- Monitor user access and activity logs
- Implement data loss prevention measures
- Conduct regular security assessments
- Train staff on security awareness
6.3 Data Handling Requirements
- Process personal data lawfully and transparently
- Obtain appropriate consent for data processing
- Implement data minimization principles
- Ensure data accuracy and keep it updated
- Delete data when no longer needed
- Maintain appropriate data retention policies
7. Resource Usage Guidelines
Users must use Team-Connect AI resources responsibly and within the limits specified in their service agreement.
7.1 Usage Limits
- API Rate Limits: Respect API call limits and throttling
- Storage Limits: Stay within allocated storage quotas
- Bandwidth Usage: Avoid excessive bandwidth consumption
- Concurrent Connections: Limit simultaneous connections appropriately
- Processing Resources: Use computational resources efficiently
7.2 Fair Use Policy
Team-Connect AI operates on a fair use basis. Users should:
- Use resources for intended business purposes only
- Avoid activities that may impact other users' service quality
- Report technical issues that may affect resource usage
- Optimize applications for efficient resource utilization
- Plan for appropriate capacity based on business needs
Resource Monitoring
We monitor resource usage to ensure fair access for all users and maintain platform performance. Users exceeding reasonable limits may be contacted to optimize their usage or upgrade their service plan.
8. Enforcement Process
Team-Connect AI uses a structured approach to address policy violations, with escalating measures based on the severity and frequency of violations.
Enforcement Timeline
Detection & Investigation
Automated systems and manual reviews identify potential policy violations. Initial investigation determines the scope and severity of the issue.
Warning Notice
For minor or first-time violations, we send a warning notice with specific details about the violation and required corrective action.
Temporary Restriction
Continued or more serious violations may result in temporary service restrictions or feature limitations until the issue is resolved.
Account Suspension
Serious violations or failure to address previous warnings may result in account suspension, preventing access to all services.
Account Termination
Severe violations, illegal activities, or repeated policy violations may result in permanent account termination and data deletion.
8.1 Investigation Process
- Automated monitoring systems flag potential violations
- Manual review by trained compliance specialists
- Collection of relevant evidence and documentation
- Assessment of violation severity and user intent
- Consideration of previous violation history
- Determination of appropriate enforcement action
8.2 User Communication
- Clear notification of policy violations and required actions
- Specific details about the violation and evidence
- Timeline for corrective action and response
- Information about appeal process if applicable
- Contact information for questions or clarification
9. Violation Consequences
Consequences for policy violations depend on the severity, frequency, and nature of the violation. We aim for proportional responses while protecting all users and maintaining platform integrity.
9.1 Minor Violations
Examples: Exceeding rate limits, incorrect API usage, minor content issues
- Email warning with specific violation details
- Request for corrective action within specified timeframe
- Educational resources to prevent future violations
- Monitoring period to ensure compliance
9.2 Moderate Violations
Examples: Spam activities, unauthorized data usage, security policy violations
- Formal warning notice with compliance deadline
- Temporary service restrictions or feature limitations
- Required remediation plan and progress reporting
- Increased monitoring and compliance oversight
9.3 Serious Violations
Examples: Privacy violations, harassment, intellectual property infringement
- Immediate temporary account suspension
- Comprehensive investigation and evidence review
- Required meeting with compliance team
- Remediation plan with specific milestones
- Extended monitoring period after reinstatement
9.4 Severe Violations
Examples: Illegal activities, security threats, repeated serious violations
- Immediate account suspension or termination
- Data preservation for legal proceedings if required
- Cooperation with law enforcement authorities
- Permanent ban from Team-Connect AI services
- Legal action if necessary
Legal Consequences
Some policy violations may also violate applicable laws. Team-Connect AI may report illegal activities to appropriate authorities and cooperate with law enforcement investigations. Users may face legal consequences beyond service termination.
9.5 Appeal Process
Users who believe enforcement action was taken in error may appeal by:
- Submitting a formal appeal to legal@team-connect.co.uk
- Providing detailed explanation and supporting evidence
- Requesting review by independent compliance committee
- Awaiting decision within 14 business days
10. Reporting Policy Violations
Team-Connect AI encourages users to report suspected policy violations to help maintain a safe and compliant platform for all users.
10.1 What to Report
- Security Threats: Suspicious activities, hacking attempts, malware
- Abuse: Harassment, spam, inappropriate content
- Privacy Violations: Unauthorized data collection or sharing
- Illegal Activities: Any suspected criminal behavior
- Platform Misuse: Service abuse, resource violations
- Terms Violations: Any breach of acceptable use terms
10.2 How to Report
đ¨ Report Violations
Multiple ways to report policy violations and security concerns
Online Form
Secure reporting portal
Anonymous reports accepted
10.3 Information to Include
When reporting violations, please provide:
- Detailed Description: Clear explanation of the violation
- Evidence: Screenshots, logs, or other supporting materials
- Account Information: User ID or account details if known
- Timestamps: When the violation occurred
- Impact: How the violation affects you or others
- Contact Information: Your details for follow-up (optional)
Reporter Protection
Team-Connect AI protects users who report violations in good faith. We prohibit retaliation against reporters and maintain confidentiality when requested. Anonymous reports are accepted for sensitive matters.
10.4 Response Process
- Acknowledgment: Confirmation of report receipt within 24 hours
- Investigation: Thorough review of reported violation
- Action: Appropriate enforcement measures if violation confirmed
- Follow-up: Status updates to reporter when appropriate
- Resolution: Final outcome communication (within privacy limits)
11. Legal Compliance Requirements
Team-Connect AI operates under UK jurisdiction and complies with applicable laws and regulations. Users must also ensure their use of our services complies with all relevant legal requirements.
11.1 UK Legal Framework
- Data Protection Act 2018: UK implementation of GDPR requirements
- Computer Misuse Act 1990: Cybercrime and unauthorized access laws
- Regulation of Investigatory Powers Act 2000: Communications interception
- Electronic Communications Act 2000: Digital communications regulations
- Consumer Rights Act 2015: Consumer protection requirements
- Equality Act 2010: Anti-discrimination provisions
11.2 International Compliance
- GDPR: EU data protection regulations for European users
- CCPA: California privacy rights for US users
- PIPEDA: Canadian privacy legislation
- SOX: Financial reporting requirements for applicable organizations
- HIPAA: Healthcare data protection for relevant users
Legal Cooperation
Team-Connect AI cooperates with law enforcement agencies and regulatory authorities when required by law. We may disclose user information in response to valid legal requests, court orders, or to prevent harm.
11.3 Industry-Specific Requirements
Users in regulated industries must ensure compliance with sector-specific requirements:
- Financial Services: FCA regulations, PCI DSS, anti-money laundering
- Healthcare: Patient data protection, medical device regulations
- Education: Student privacy laws, safeguarding requirements
- Government: Official Secrets Act, security clearance requirements
- Telecommunications: Ofcom regulations, interception capabilities
11.4 Cross-Border Data Transfers
When transferring data internationally, users must:
- Ensure adequate protection mechanisms are in place
- Use appropriate transfer tools (SCCs, BCRs, adequacy decisions)
- Conduct transfer impact assessments where required
- Document the legal basis for international transfers
- Implement additional safeguards when necessary
12. Policy Updates and Changes
Team-Connect AI may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or industry best practices.
12.1 Update Triggers
- Legal Changes: New laws or regulatory requirements
- Service Changes: New features or service modifications
- Security Updates: Enhanced security measures or threat responses
- Industry Standards: Evolving best practices and standards
- User Feedback: Input from users and stakeholders
- Incident Response: Lessons learned from policy violations
12.2 Notification Process
For significant policy changes, we will:
- Send email notifications to all account holders
- Display prominent notices on our website and dashboard
- Provide at least 30 days' notice before changes take effect
- Highlight key changes and their implications
- Offer opportunities for user feedback and questions
Continued Use Constitutes Acceptance
By continuing to use Team-Connect AI services after policy updates take effect, you agree to be bound by the revised terms. If you don't agree with changes, you may terminate your account before the effective date.
12.3 Minor Updates
For minor changes such as:
- Clarification of existing terms
- Correction of typographical errors
- Updates to contact information
- Administrative changes
We may make updates without prior notice, with changes reflected in the "Last Updated" date.
12.4 Version History
Policy Version History
Version 2.1 - July 21, 2025
- Enhanced security requirements and guidelines
- Updated prohibited activities with current examples
- Clarified AI content and training data policies
- Added reporting mechanisms and protection measures
Version 2.0 - March 15, 2025
- Major revision incorporating user feedback
- Expanded compliance requirements section
- Enhanced enforcement process transparency
- Added industry-specific guidance
Version 1.0 - January 15, 2025
- Initial Acceptable Use Policy publication
- Basic prohibited activities and enforcement
- Core security and compliance requirements
13. Contact Information
For questions about this Acceptable Use Policy, compliance matters, or to report violations, please contact our legal and compliance team.
đ Legal & Compliance Team
Expert assistance for policy questions, compliance guidance, and violation reports
Postal Address
Legal Department
Team-Connect Limited
7 Chelford Road
Handforth, SK9 3SQ
United Kingdom
13.1 Response Times
- General Inquiries: 2-3 business days
- Compliance Questions: 5 business days
- Violation Reports: 24-48 hours initial response
- Legal Requests: As required by law
- Emergency Issues: Same day response
13.2 Business Hours
- Standard Support: Monday-Friday, 9:00 AM - 5:00 PM GMT
- Emergency Line: 24/7 for critical security issues
- Legal Requests: Processed during business hours
- Compliance Matters: Monday-Friday, 9:00 AM - 5:00 PM GMT
13.3 Escalation Process
If you're not satisfied with the initial response to your inquiry:
- Request escalation to senior compliance officer
- Provide case reference number and detailed concerns
- Allow 5 business days for escalated response
- Final escalation to Chief Legal Officer if needed
Our Commitment
Team-Connect AI is committed to maintaining transparent communication about our policies and providing helpful guidance to ensure compliance. Our legal and compliance team is here to support your successful and compliant use of our services.