★★★★★
“Burst pipe at 10pm routed straight to me while routine quotes were queued. We haven’t missed an emergency since.”
🛠️ AI Receptionist for Trades • Capture Every Job 24/7
AI Receptionist for Trades in the UK
Stop losing work to missed calls. Team‑Connect handles enquiries, qualifies jobs, books appointments and routes emergencies — while you’re on the tools. Built for plumbers, electricians, builders, HVAC, roofers, locksmiths and more.
⚡ Emergency routing (on‑call)
📍 Address & postcode capture
📸 Photo request via SMS
📅 Calendar booking
🔀 Live transfer
🛡️ Spam screening
Learn the basics: What is an AI Receptionist? • Compare plans: AI Receptionist Pricing
Built for Real‑World Trade Workflows
From burst pipes to fuse trips and broken boilers — we prioritise what matters.
Emergency Job Routing
Define emergency keywords like “leak”, “no heat”, “no power”, “roof leak” or “locked out”. These calls are prioritised and live‑transferred to your on‑call phone. Routine quotes are queued with details and sent by email/SMS.
Accurate Job Capture
We capture full name, phone, address, postcode, access notes, issue description, and requested timing. The AI can send a secure SMS link to request photos/videos to triage jobs before you roll.
Booking & Availability
Offer time windows (AM/PM, same‑day, next‑day), or book into your live calendar. Connect Google/Outlook or dispatch into your CRM via webhooks/API.
Spam & Time‑Waster Shield
Filter out spam, sales calls and serial price‑shoppers with configurable screening rules. You get concise summaries without interruptions.
Customer Experience
Friendly British tone with branded greeting. SMS confirmations and reminders reduce no‑shows. “On my way” messages improve show‑up and CSAT.
Works with Your Number
Keep your existing landline or mobile. Simply forward calls when you’re busy or out‑of‑hours. Need more lines? Add local numbers anytime.
Key Features for Trades & Home Services
Everything you need to answer, qualify, book and dispatch — without hiring a full‑time receptionist.
24/7 Call Answering
Answer every call, day or night. Configure weekend/holiday rules and distinct greetings for out‑of‑hours or emergencies.
Job Qualification
Capture issue type, urgency, property type, appliance/brand, age, permissions and risk flags — all structured and ready to action.
Live Transfer & Escalation
Urgent calls push to your mobile or a rota. Failover rules apply if unanswered, with voicemail‑to‑text backups included.
Smart SMS & Email
Automatic confirmations, prep checklists and quote follow‑ups increase conversion. Combine with SMS Marketing for nurturing.
Integrations & API
Push new jobs to your CRM, sheet or ticketing system. Webhooks, Zapier and API are available on Business Pro & Enterprise.
Team‑Ready
Multiple lines for sales/quotes vs breakdowns. Per‑location routing for multi‑area trades and franchises.
AI Receptionist vs Traditional Answering
Lower cost, 24/7 coverage, consistent data capture — and no sick days.
Team‑Connect AI Receptionist
- From £9.99/month — fraction of a full‑time salary
- Answers multiple calls at once
- Structured data capture for every job
- Emergency rules with live transfer
- SMS confirmations, reminders, photo requests
- Integrates with calendars, CRMs and webhooks
Traditional Answering
- £1,800+/month including NI/pension/holiday
- Limited to one caller at a time
- Inconsistent detail capture
- Out‑of‑hours coverage costs extra
- No automated follow‑ups
- Manual re‑entry into systems
What UK Trades Say
Real feedback from trades using Team‑Connect to capture every opportunity.
★★★★★
“Photos collected by SMS save wasted visits. The notes are clear and jobs are booked into our diary automatically.”
★★★★★
“We work across three areas. Calls are routed by postcode so the nearest team picks it up. Game changer.”
★★★★☆
“Our weekend cover costs are down, bookings are up. Customers like getting instant confirmations.”
Common Questions for Trades
Answers to what UK trades ask before switching to AI.
Will callers know it’s AI?
Your callers experience a friendly British receptionist answering in your business name. You can disclose AI if you prefer; either way, tone and scripts are tailored to your brand.
How do emergencies get through?
Add emergency keywords and on‑call numbers. Emergencies live‑transfer to the rota; if unanswered, failover rules apply and a voicemail‑to‑text is sent with high‑priority tagging.
Can you send quotes or take deposits?
We can send quote links and payment links via SMS/email using your existing systems. For deposits, connect your payment link and we’ll include it in confirmations or follow‑ups.
What if I cover multiple areas?
Route by area code or postcode ranges. Maintain separate availability and on‑call numbers per area or per service line (breakdowns vs installs).
Can I start small?
Yes. Forward your number when you’re busy or after hours. As call volume grows, upgrade plans or add lines. See pricing.
Is my data secure and GDPR‑compliant?
Yes. Team‑Connect is GDPR‑compliant with UK/EU hosting options, role‑based access and retention controls.