AI Website Chat Widget — 24/7 AI Receptionist From £19/month

An AI website chat widget is a small chat bubble that sits on your website. Visitors click it to ask questions. An AI receptionist answers automatically using a knowledge base you customise. It captures leads, hands off to humans when needed, and runs 24/7. Team-Connect widgets install with a single line of HTML and configure in about two minutes via the AI setup assistant.

Team-Connect AI widget plans start at £19/month for 100 visitor conversations. Growth at £49 covers 500 conversations and adds multilingual replies and a custom personality. Pro at £99 covers 1,500 conversations with off-hours collect-and-defer and domain whitelisting. Scale at £199 covers 5,000 conversations and includes auto-scale overage handling, dedicated onboarding and 24/7 priority support. Annual billing saves 25%.

Yes. One Team-Connect account can run as many separate widgets as you need — each with its own personality, knowledge base, branding colour and inbox. The monthly conversation allowance is shared across all your widgets, so you pay once and scale across sites. Agencies and multi-location businesses use this every day to manage many client sites from one dashboard.

About two minutes for a full setup. The AI setup assistant interviews you about your business, scrapes your website to pull in services and prices, and generates a complete widget configuration with 20-30 question and answer pairs, conversation flows and a personality. You review the result, click Apply, and paste a single script tag onto your site.

Yes. You can take over any conversation from the inbox view at any moment. The visitor sees the same chat thread — the AI steps back, you type a reply, and the conversation continues seamlessly. You can also configure the AI to escalate automatically on industry-specific keywords like emergency, urgent, complaint or refund. When that happens you get an SMS and email alert.

The widget installs via a single line of HTML and works on every major platform — WordPress, Shopify, Wix, Squarespace, Webflow, Framer, Ghost, HubSpot CMS, custom Next.js, Astro, and plain HTML. There is no plugin or app store to install — just paste the script tag before the closing body element.

The AI engine is Claude Haiku 4.5 and Sonnet 4.6 from Anthropic, the same family of models used by Anthropic's own customer support. We layer industry-tuned prompts and your business-specific knowledge on top, so the AI sounds like your business — not a generic chatbot. Responses are typically under three sentences for simple questions and expand into bullet lists for pricing or feature comparisons.

Yes, deeply. You control: bot name and avatar, business name and tagline, opening hours, services and prices, 25-50 Q&A pairs, 5-8 conversation flows with triggers and responses, escalation triggers, tone (friendly, professional, casual, formal, playful), response length, language, fallback behaviour, off-hours behaviour and quick-reply chips visitors see on first open. Every field is editable in the dashboard.

Yes, from the Growth tier and above. The AI auto-detects the visitor's language from their first message and replies in the same language. UK English is the default. French, German, Spanish, Italian, Dutch, Polish, Portuguese, Arabic and Mandarin are all supported out of the box. You can override the default language per widget.

On Lite, Growth and Pro tiers the AI pauses replies once you hit your monthly limit until the next billing cycle, but visitors can still leave a message that lands in your inbox. On Scale the system auto-scales — extra conversations are handled at a flat overage rate and you keep going without interruption. You can also upgrade tiers at any time from the dashboard.

No. All plans are month-to-month and you can cancel any time from the dashboard. Annual billing is optional and saves 25% if you prefer to pay upfront.

No. The AI is constrained to answer only from the knowledge base you configure — your services, prices, opening hours, contact methods and Q&A pairs. When it does not know an answer, it follows your fallback rule: offer to find a human, ask for an email to follow up, or ask the visitor to clarify the question. It will never invent prices, hours or product details.

Yes. Every visitor chat appears in the widget inbox in real time. You can read the full transcript, take over with a single click, close conversations, mark them as resolved, and filter by widget if you run multiple. The inbox also shows unread counts so you can triage incoming chats quickly.

No. The embed script is async, under 50KB gzipped, and loads after your main page renders. We measured a less-than-30ms paint impact across 1,000 real-world sites. The chat panel itself only loads when a visitor clicks the bubble, so first-page-view performance is essentially untouched.

Yes, from the Pro tier and above. The dashboard lets you whitelist specific domains so the widget refuses to load anywhere else. This stops the script being copied to a third-party site and using your conversation allowance, and protects against accidental exposure on staging or preview environments.

You configure off-hours behaviour per widget. The default is collect-and-defer — the AI captures the visitor's name, email and question, confirms a human will reply in business hours, and saves the message to your inbox. You can instead choose direct-to-phone, direct-to-email, or keep the AI fully available 24/7 if your knowledge base covers everything customers normally ask out of hours.

Yes. New accounts get free conversations to test the widget on a real site before subscribing. You can build a full widget configuration, embed it on your site, and run live visitor chats without entering payment details. Upgrade to a paid tier when you are ready to scale.

Each widget can post events to a Slack webhook and a CRM webhook of your choice — for example to fire a new contact into HubSpot or to ping a Slack channel when an escalation triggers. You can also configure a booking URL (Cal.com, Calendly, your own) which the AI shares when a visitor asks to book. SMS and email alerts to the business owner are built in.

Yes, two ways. The simple way is to give the widget a Cal.com or Calendly link — the AI shares it automatically when a visitor asks to book. The richer way is to configure a booking flow with triggers like book, appointment or quote, with a custom call-to-action button. Combined with industry-specific Q&A pairs about services and pricing, this turns the widget into a 24/7 booking funnel.