Your vet is standing in a muddy stable at 6pm, one arm inside a colicking horse, assessing gut motility. Their phone is buzzing in their jacket — a yard 20 miles away has a horse with a suspected fracture. Another call: an owner wanting to book a routine vaccination. A third: a pre-purchase exam enquiry worth £400–£800. Your vet cannot reach their phone for the next 45 minutes. By then, the fracture has gone to your competitor and the PPE buyer has called someone who answered. An Air Landline triages every call while your vets stay with the horse in front of them.
Equine and large animal veterinary practice is entirely ambulatory. Your vets are not in a building — they are at yards, farms, studs and fields. They drive 100–200 miles per day between visits. They are physically handling animals that weigh 500–1,000kg. They cannot answer the phone while palpating a tendon, scanning a mare, flexing a limb or performing field surgery — and that is where they spend 8–10 hours every day.
An Air Landline triages every emergency — colic, fracture, foaling, wounds — and routes them to the on-call vet with full clinical details. Routine calls are booked into area-efficient rounds. Pre-purchase exams are captured and confirmed in one call. Vaccination and dental reminders keep every horse on schedule. Your vets stay with the animal in front of them. Your emergencies are never delayed. Your diary is route-optimised before the day starts.
See how the AI assesses a colic presentation and routes it to the on-call vet — in under 90 seconds.
Different calls need different urgency, different vets and different preparation. The AI knows the difference between a colic and a coggins.
AI assesses: heart rate if taken, gut sounds, pain level (1–10), rolling, sweating, pawing, flank-watching, time since last droppings, any recent management changes. Severe presentations flagged to on-call vet within 60 seconds with full clinical summary. The call where minutes determine outcomes — handled with clinical precision every time.
AI captures: which limb(s), onset (sudden vs gradual), severity (weight-bearing or not), any swelling or heat, recent work or shoeing, previous lameness history. Books 45–60 min visit with your lameness specialist. Routes to the day they are in that area. Your diagnostic revenue — imaging, nerve blocks and treatment plans.
AI captures: buyer details, seller/agent contact, horse details (breed, age, use, price bracket), yard location and access, stage required (2-stage or 5-stage), any specific concerns, preferred dates. Coordinates with seller for access. Books 1.5–3 hours. Your highest-value routine booking at £250–£800 — won by whoever answers first.
AI captures: which horses, vaccination type (flu/tet primary, booster, annual), health check requirements, yard location. Books into the day your vet is in that area. Clusters multiple horses at the same yard into one visit. Your preventive care foundation — every vaccination is a touchpoint that catches emerging problems.
AI captures: horse details, any signs of dental problems (quidding, weight loss, head tilt, reluctance to accept the bit), last dental date. Books 30–45 min visit. Reminders sent at 6-monthly intervals. Your routine revenue that keeps every horse in regular care and catches dental pathology early.
AI captures: species (cattle, sheep, pigs, goats), number affected, herd/flock size, symptoms, farm location and access. Routes to your farm vet. Books into area-efficient rounds. TB testing, fertility visits, flock health plans, calving and lambing emergencies — all captured with the detail your farm vet needs before arriving.
AI captures: mare details, cycle stage, stallion information if AI, previous reproductive history, scanning schedule. Books sequential visits for follicle monitoring. Coordinates insemination timing. Your specialist reproductive revenue — time-critical scheduling where getting the window right determines conception.
AI captures: wound location, size, depth, any visible structures (bone, tendon, joint), how it happened, when it happened, tetanus status. Photos requested by SMS. Triage determines urgency — joint penetration or tendon involvement escalated immediately. Your emergency surgical revenue that requires fast, accurate clinical information.
Colic is the single most time-critical presentation in equine practice. The difference between a medical colic that resolves with buscopan and a surgical colic that requires immediate referral is measured in hours — and the triage that identifies which type is happening starts on the phone. The AI runs a structured equine colic assessment: "I can hear you are worried. I need to ask some quick questions to get your horse the right help. Has anyone taken a heart rate? ... Can you see or hear any gut sounds on either side? ... On a scale of 1 to 10, how much pain does the horse appear to be in? ... Is the horse rolling? ... Any sweating? ... When were the last droppings passed? ... Any recent changes — feed, turnout, management?" Based on the clinical picture, the AI classifies the colic and routes accordingly. Severe presentations — heart rate over 60, no gut sounds, violent rolling, pale membranes — are flagged to the on-call vet within 60 seconds with the full clinical summary. The vet knows what they are driving to. The owner is advised to walk the horse and prepare for transport if needed. Mild presentations receive monitoring advice and a prompt visit booking.
This is the feature that transforms ambulatory practice economics. Equine vets cover large geographic areas — a typical practice radius is 20–40 miles. Without route planning, a vet might drive from one side of the area to the other and back again in a single morning. The AI clusters visits by area: Monday morning: Knutsford, Mobberley, Wilmslow. Monday afternoon: Alderley Edge, Prestbury, Macclesfield. Tuesday morning: Northwich, Winsford, Middlewich. When a new routine call comes in from Mobberley, the AI books it onto Monday morning — not Tuesday when the vet is 25 miles away. Fuel costs drop 15–25%. Driving time drops 1–2 hours per vet per day. That is 1–2 extra visits per day — worth £100–£400 in additional revenue.
PPEs are the most complex and highest-value routine booking in equine practice. They involve multiple parties — buyer, seller or agent, the horse, the yard, and the vet. Coordinating access, dates and examination level over the phone while standing in a stable is impossible. The AI captures everything in one call: "I would like to book a 5-stage vetting. ... The horse is a 7-year-old ISH at a yard in Knutsford. ... The seller is Mrs Jones, here is her number. ... The buyer wants the vetting before exchange — can you do next Thursday?" The AI books the vet, contacts the seller to confirm access, sends the buyer a confirmation with the vet's details and blocks sufficient time (1.5 hours for 2-stage, 3 hours for 5-stage). PPE booking conversion increases because you answer the phone when the buyer calls — not 3 hours later when they have already arranged it with your competitor.
Equine vaccination compliance is stubbornly low — industry average just 71% for flu/tetanus. Competition rules require up-to-date vaccinations but leisure horses often lapse. Every lapsed horse is a lost annual touchpoint. The AI sends reminders at 11 months: "Hi Mrs Jones, Bella's flu/tetanus booster is due next month. Keeping vaccinations current protects against equine flu and tetanus — and is required for most competitions and insurance policies. Tap to book: [link]." The competition and insurance framing motivates owners who might otherwise delay. Compliance jumps to 93%. Dental reminders at 6-monthly intervals double programme uptake. Preventive care revenue increases 28% because every vaccination visit includes a health check that catches emerging conditions.
For mixed practices, farm calls have their own routing logic. TB testing rounds cover specific areas on specific days. Fertility visits are time-sensitive within the breeding season. Calving and lambing emergencies need immediate triage. The AI routes by species and urgency: equine calls to your equine vets, cattle and sheep calls to your farm vets. Farm visits are clustered by area — morning round on the north farms, afternoon on the south. Herd details are captured so the vet arrives knowing how many animals are affected, the symptoms and the farm's TB status. Zero misrouted visits. Zero wasted driving between species.
Equine emergencies at night are the most physically demanding, emotionally intense and clinically challenging calls in veterinary practice. A colicking horse at 2am, a mare foaling with a malpresentation at midnight, a horse with a suspected fracture at 11pm. The AI triages every overnight call: captures the clinical picture, assesses urgency and routes genuine emergencies to the on-call vet with the full brief. The vet knows what they are driving to before they leave the house. They can prepare equipment, drugs and plan their approach during the drive. Non-emergency overnight calls — mild lameness, minor wounds, dietary queries — receive appropriate advice and a morning visit booking. On-call disturbances for non-emergencies drop 40–50%.
From panicking owner at a yard to triaged, assessed and vet en route with full clinical brief.
6:15pm. "My horse is colicking — he's rolling and sweating and won't stop pawing." AI: "I can hear you are worried. I need to ask some quick questions to get the right help immediately."
"Has anyone taken a heart rate?" Owner: "It's 52." "Can you hear any gut sounds?" Owner: "Very quiet on the right." "Pain level 1–10?" Owner: "8 — he keeps going down." AI classifies: moderate-severe colic. EMERGENCY.
"What is the horse's name, breed and age?" Owner: "Murphy, 14-year-old Irish Draught, 550kg." "Any recent changes?" Owner: "New hay this week." "When were the last droppings?" Owner: "This morning, nothing since."
"I am contacting Dr James now. Please keep Murphy walking if you can, do not let him roll, and prepare for the vet to arrive within 30 minutes." On-call vet's phone rings with priority alert.
Dr James sees: "COLIC — Murphy, 14yo ID gelding, 550kg. HR 52, reduced gut sounds R, pain 8/10, rolling, sweating, pawing. No droppings since morning. New hay introduced this week. Yard: Green Lane Stables, CW9 7XX. Owner: Mrs Taylor."
Dr James loads the car: sedation, buscopan, nasogastric tube, IV fluids, rectal gloves. Drives to the yard already considering impaction vs displacement. Arrives at 6:42pm with a plan. Murphy is tubed and sedated within 5 minutes of arrival.
4.9 out of 5 from equine practices, farm vets and mixed practices across the UK.
"4-vet equine practice. Every vet on the road all day. Nobody at the office. AI triages colic immediately and books routine visits into area-efficient rounds. Fuel costs dropped 20% because routes are tighter."
"Colic triage is life-saving. AI asks heart rate, gut sounds, pain level, rolling. Surgical colics flagged immediately — I get called with the full clinical picture while the owner prepares for transport. Minutes matter."
"Vaccination and dental reminders are incredible. Compliance went from 71% to 93%. Dental programme uptake doubled. Preventive care revenue up 28%. Every reminder is a touchpoint that catches problems early."
"PPE bookings used to take 3 calls to coordinate. AI captures buyer, seller, horse, yard and dates in one call. PPE bookings up 40% because we answer when the buyer calls — not 4 hours later."
"Mixed practice — equine and farm. AI routes horse calls to equine vets, cattle and sheep to farm vets. Captures species, location and details. Both teams get the right calls. Zero misrouted visits."
"OOH equine emergencies are the most stressful calls. AI triages — colic severity, wound description, foaling complications. I get woken with a full brief. I know what I'm driving to before I leave the house."
"Excellent for visit booking, triage and route planning. Would love PMS integration. But for handling calls while vets are on the road, capturing details and triaging emergencies — transformative."
"Solo equine vet. At a yard flexing a horse's leg when the phone rings. Can't answer — 500kg horse trying to kick me. AI captures everything. Diary stays full. Emergencies get through instantly."
"New equine practice, 5 months old. AI from day one. 180 registered horses in 4 months. Professional phone presence and instant triage made us look established from week one."
"Farm practice covering 60 farms. AI routes by area — morning north, afternoon south. Captures herd details and symptoms. Vets arrive knowing exactly what they're walking into."
Every vet on the road 8–10 hours/day. AI triages emergencies — colic, fractures, foaling — to on-call vet within 60 seconds. Routine visits clustered by area. Fuel costs down 20%. 1.5 extra visits/day per vet from recovered driving time. Annual revenue up £38,000.
Colic triage captures HR, gut sounds, pain level and management changes before the vet is contacted. Surgical colics identified 15–20 minutes earlier than previous phone system. Two owners credit the AI triage with saving their horse's life through faster referral decisions.
Pre-purchase exams are 30% of revenue. AI captures buyer, seller, horse and yard in one call. PPE bookings up 40% because enquiries are answered immediately instead of returned 3 hours later. Average PPE revenue: £500. Extra PPEs per month: 6. Monthly uplift: £3,000.
Equine and farm calls on one number. AI routes by species — horses to equine team, cattle/sheep to farm team. Farm visits clustered by area for TB testing rounds. Equine visits clustered separately. Zero scheduling conflicts between species. Both teams fully efficient.
400 registered horses. Vaccination compliance was 71%. AI sends flu/tet reminders at 11 months. Compliance rose to 93%. Dental reminders at 6 months doubled programme uptake. Preventive care revenue up 28% — £22,400/year. Conditions caught earlier from increased annual health checks.
Built from zero. AI from day one. Every emergency triaged instantly. Every routine visit area-optimised. 180 registered horses in 4 months. Professional phone presence with clinical triage made the practice look established immediately. Referral vets impressed by clinical detail quality.
Equine and large animal practice economics are governed by a simple equation: billable visit time ÷ total working time. Every minute your vet spends driving is a minute they are not earning. Every unnecessary mile is fuel, wear and missed opportunity. Route efficiency is not an operational nicety — it is the primary determinant of practice profitability.
Route efficiency is not a feature — it is the difference between a profitable ambulatory practice and one that spends a quarter of its day in the car. The AI builds it automatically.
Colic accounts for 28% of equine deaths and is the most common emergency presentation in equine practice. The critical distinction is between medical colic (resolves with treatment at the yard) and surgical colic (requires hospital referral within hours). The phone call is where that distinction begins.
The AI eliminates this gap. Within 90 seconds of the call starting, the AI has captured heart rate, gut sounds, pain level, rolling behaviour and management history. Severe presentations trigger an immediate priority alert to the on-call vet — the vet's phone rings within 60 seconds of the owner calling, with the full clinical picture on screen. The vet makes the referral decision immediately — not after driving to the yard to assess. For surgical colics, this can save 1–2 hours in the decision-to-referral timeline. That time can be the difference between survival and euthanasia.
Yes. Structured colic assessment — HR, gut sounds, pain level, rolling, sweating, last droppings, management changes. Severe colics flagged to on-call vet within 60 seconds with full clinical summary. Mild cases receive monitoring advice and visit booking. Minutes saved on surgical colic triage can determine outcome.
Yes. Each vet has their diary and area coverage. Visits clustered by geography — morning round in one area, afternoon in another. Routine calls booked onto the day your vet is already nearby. Fuel costs down 15–25%. 1–2 extra visits per day from recovered driving time.
Yes. Captures buyer, seller, horse details, yard location, vetting stage (2 or 5), preferred dates. Coordinates access with seller. Books sufficient time. PPE conversion up 40% because enquiries are answered immediately instead of returned hours later.
Yes. Flu/tet at 11 months. Dentals at 6 months. Competition and insurance framing motivates owners. Vaccination compliance: 71% → 93%. Dental uptake doubled. Preventive care revenue up 28%. Every reminder is a touchpoint for early problem detection.
Yes. Routes equine to equine vets, cattle/sheep to farm vets. Captures species, herd details, number affected, symptoms, farm location. TB testing rounds, fertility visits and emergencies all managed with area-efficient scheduling. Zero misrouted visits.
Yes. Horse name, breed, age, use, presenting complaint, duration, severity, previous episodes, medications, vaccination status, yard location with access instructions. Full brief available while driving to the yard. Vet arrives prepared.
Core use case. Your vet is palpating a tendon, scanning a mare or performing field surgery. Cannot answer for 30–90 minutes. AI handles every call — triages emergencies, books routine visits, captures clinical details. Vet checks between appointments.
From £9.99/month. One missed PPE = £250–800 lost. Route efficiency saves £5,625/year per vet in fuel. Extra visits add £30,000/year per vet. Vaccination reminders recover thousands. Colic triage that saves one horse justifies the system forever. ROI: 148:1+.
AI triages colic and emergencies to the on-call vet within 60 seconds with full clinical details. Routine visits clustered by area to save 15–25% in fuel. Pre-purchase exams captured and confirmed in one call. Vaccination and dental reminders keep every horse in your care cycle. Your vets stay with the animal in front of them. Your practice runs like clockwork.