A Window Cleaner Business Landline That Adds Customers to the Round While Your Hands Are Wet
A window cleaner's phone rings at the one moment it cannot be answered: ten past ten on a Tuesday, pole up, hands wet, phone in the van two houses back. The person ringing has seen the van on their street and wants to join the round, and if nobody picks up they ring the next cleaner on Google instead. A window cleaner business landline gives you a local number that rings your mobile between streets, and an AI receptionist that answers in your business name when you are on the glass: it takes the house, the gate, the frequency and the postcode, gives your from-price if you have set one, explains pure water and the first clean in your words, and texts you the lot so you decide in the van whether the street fits the round. AI answering is £19.99 a month, no contract.
- Who rings a window cleaner, and what a round customer is worth
- Three calls: a new semi, a half-done back, five coffee shops
- "Do you still come in the rain?" The weather lines
- Pure water, the first clean and the locked gate
- Gutters, conservatory roofs and the other add-ons
- Plans and prices
- What window cleaners say
- Questions window cleaners ask
Two Kinds of Call, One Phone in the Van
Most calls to a window cleaner come from people who already pay you, and they are short: a gate, a skip, a holiday. A few come from people who want to start paying you, and those are the ones that build a round. The AI treats the two differently, and it is honest about the one thing it cannot know, which is your round.
From people already on the round
From people who want to join it
What the missed call actually costs
Your prices, not ours. The point is the multiplication: a round customer is not one clean, it is a slot on the round for years.
Three Calls to a Window Cleaner, Answered From the Top of the Pole
Kestrel Window Cleaning is made up; Lee, its one van and its round of a few hundred houses are the kind every town has. Here is what three callers heard, and what Lee found on his phone when he got back to the van.
Call 1: "Do you do Larkfield Avenue? What do you charge for a semi?" Tuesday, 10:04am
Two minutes. The one thing the AI could not know, which day you are on Larkfield Avenue, is the one thing left for you: a text from the van, sent from the dashboard, and the customer is on the round.
Call 2: "Were you here today? The front's done but the back isn't." 2:15pm
60 seconds. A complaint answered calmly by someone who was not on a ladder at the time, the facts on your phone, and your reply sent from the dashboard between two houses. The customer stays on the round.
Call 3: Five coffee shops, fortnightly, done before they open
Caller
Nadia Shaw, Operations, Copperpot Coffee · 0161 496 0725
Sites
5 shops: Macclesfield (Mill Street), Wilmslow, Knutsford, Stockport, Altrincham. All ground-floor glass frontages. Fascia signs on 3.
Scope
Outside fortnightly, finished before 7am opening. Inside monthly. Fascia signs with the outside clean.
Invoicing
One monthly invoice for all five.
Needed with the quote
Insurance certificate, RAMS for head office.
Booked
Walk-round Monday 20 October, 6:45am, Mill Street, with Nadia. Addresses requested by email to rounds@. Confirmation text sent to Nadia. Brief in your dashboard.
80 seconds. Five sites that pay monthly by invoice, the two documents head office will ask for, and a quarter-to-seven walk-round booked while you were doing a three-storey townhouse.
"Do You Still Come in the Rain?"
The most common question a window cleaner is ever asked, and the hardest to answer from the top of a pole with water running down your sleeve. The AI gives your answer, in your words, every time it is asked. These are the four lines most pure-water cleaners give it; you set yours.
What the AI says: yes. Pure water has nothing dissolved in it and no detergent, so rain on freshly cleaned glass dries clear exactly as the rinse does. The round runs as normal unless it is torrential, and then it slips a day.
What the AI says: above the wind speed you set, the pole stays in the van, because a thirty-foot pole in a gust is not something anyone should be holding. The round slips a day and nobody is skipped; everyone is done in order when it drops.
What the AI says: below freezing the water would ice on the glass, so the day starts later, once it is above zero, and sunny fronts are done before shaded backs. A hard-frost week means the round runs a little behind, and it catches up.
What the AI says: hot glass dries before it has finished rinsing, so in a heatwave the round starts at six, shaded sides go first, and every pane gets a longer final rinse. Same price, same clean, earlier knock on the door.
What the AI never does is promise a day it cannot know. If the question is "are you coming to us tomorrow?", it says that Lee will text, and texts Lee the question. Your round lives in your round software, your diary or your head, and the AI is honest about that rather than guessing.
Pure Water, the First Clean and the Locked Gate
Three things a new customer does not know and a window cleaner is tired of explaining from a ladder. The AI explains them on the first call, in the words you give it, so the first visit goes the way you expect.
Pure water, no detergent
The AI explains the reach-and-wash system in a sentence: the water is purified until nothing is dissolved in it, the frames and sills are scrubbed first, the glass is rinsed and left wet on purpose, and it dries without spots because there is nothing in the water to leave one. The customer stops expecting a chamois and a bucket, and stops ringing to say the windows were left wet.
The first-clean rule
Glass that was last cleaned with soap, or not at all, can show spotting after the first pure-water clean as the old residue lifts; by the second clean it is clear. The AI says so before the first visit, and quotes your first-clean price if you charge one. It is the explanation that stops a new customer deciding you did a bad job before you have done a second.
The gate, the dog and the slip
No. The AI asks how the back is reached and writes the answer on the card: gate unbolted on clean days, a padlock code, a key safe, or front only. It asks about dogs. It tells the customer a slip goes through the door and gives your payment line, bank transfer, direct debit or a card link, without reading out account details over the phone.
A business landline for window cleaners is also the number on the van, the leaflets and the slip, and it is portable: the one already on the van moves across and keeps working. On Lite you get two numbers, so the van can carry one and the leaflets another, and the dashboard shows which one each new customer rang.
Gutters, Conservatory Roofs and the Other Add-Ons
Half the money on a round is in the jobs that are not windows. Each one is taken as its own job with the questions you would ask, and only the ones you have put a fixed price on are priced over the phone.
Gutter clearing
October to DecemberThe AI asks: how many storeys, whether the gutters overflow when it rains, whether there are trees overhanging, and whether the vac can reach from the ground all the way round. Booked as a quote or, if you allow it, straight in at your per-house gutter price.
Conservatory roof
Spring and autumnThe AI asks: roughly how big, glass or polycarbonate, how green it is, and whether there is access to the back with a ladder. Always a look first; a roof clean is priced when you have seen the panels.
Fascias, soffits and cladding
Any timeThe AI asks: storeys, uPVC or painted, how long since they were done, and whether the customer wants the gutters' outsides done at the same time. Usually bundled with a gutter clear; taken as a quote visit.
Solar panels
SpringThe AI asks: how many panels, roof-mounted or ground, which way the roof faces and whether there is access for the pole from the garden. A quote visit, because panels on a steep north-facing roof are a different job from six on a bungalow.
Builders' and end-of-build cleans
Any timeThe AI asks: how many windows, whether there is render, paint or plaster on the glass, whether stickers are still on, and the handover date. Flagged as commercial, put through to you if you want it, otherwise a quote visit booked.
One-off cleans
Any timeThe AI asks: why one-off, a house sale, a party, a landlord between tenants, and whether they would consider the round afterwards. Priced from your one-off rate if you set one, otherwise you ring with a price.
Window Cleaner Business Landline Prices
The AI receptionist starts at £19.99 on Lite. Paid monthly, nothing to sign, stop whenever you like; a wet month costs the same as a dry one, and paying for the year takes 25% off.
- 1 UK number
- 50 incoming minutes
- Divert to mobile and voicemail
- No AI answering
- 2 UK numbers: van and leaflets
- 250 incoming + 30 AI minutes
- Round enquiries taken, from-prices given
- 20 SMS + 50 email credits
- 3 UK numbers
- 750 incoming + 250 AI minutes
- Call recording and transcripts
- Domestic line plus a commercial line
- 10 UK numbers
- 1,500 incoming + 750 AI minutes
- A local number per town
- Account manager
A new-customer call to the AI runs about two minutes and a gate-or-skip call under one, so a sole trader with a quiet round sits inside Lite's 30 AI minutes. A round of several hundred houses, where the admin calls come daily, wants Pro's 250 minutes or an AI minute pack on top of Lite. Two vans with shop and office contracts is Pro, where the recording settles what was agreed about the inside clean. Full details on the pricing page.
Trade Landline UK in Under a Minute
The local number ringing a tradesperson's mobile, and the AI answering when the mobile cannot be reached.
Questions? Call 01625 926 068 or watch more on YouTube.
What Window Cleaners Say
The Trades on the Same Streets
One page per trade, each written around the calls that trade gets and the reasons it cannot answer them.
Cleaning companies
Answered at 6am and at 9pm, commercial and domestic.
Landscapers
Briefs taken with photos while you are on the digger.
Roofers
Forty storm calls, answered in order.
Painters and decorators
Enquiries taken room by room while you are on the brushes.
Builders
Extension briefs and tender calls taken while you are on site.
Tree surgeons
Asks whether the tree is protected before anything is booked.
Electricians
Fault calls triaged for safety and put through.
Emergency trades
The calls that come at 2am, answered and put through.
A local number for the town your round is in
Questions Window Cleaners Ask About a Business Landline
What is a window cleaner business landline?
A local 01 or 02 number, or a national 03, that belongs to your window cleaning business and rings your mobile wherever the van is parked. There is no box on a wall and no line rental, and a number already painted on the van can be moved across and kept. With the AI receptionist switched on, the calls you cannot take with wet hands are answered as your business: new customers are taken with the house, the gate and the frequency, admin calls from the round are texted to you, and commercial enquiries are briefed and booked.
Can it give a price for a house?
Only the prices you give it. If you set a list by property type and frequency, say a three-bed semi, front and back, four-weekly, from £15, the AI quotes those from-prices exactly as written and says you confirm on the first visit. Anything outside the list, a conservatory roof, a three-storey townhouse, a shopfront, a builders' clean, is a quote visit. If you give it no list, it says you will ring with a price, and texts you the house.
Does it know my round?
No, and it does not pretend to. It takes the postcode, the street and what the caller wants, and you decide in the van whether the house fits the run. "Skip us this month" and "the gate's bolted" calls arrive as texts for you to act on; the round itself stays in your round software, your diary or your head. When a customer asks "are you coming tomorrow?", the AI says you will text them, and texts you the question.
What does it say when it's raining?
Whatever you tell it to. Most pure-water cleaners give it the standard answer, that purified water dries clear in the rain and the round runs unless it is torrential, plus a wind line, a frost line and a heatwave line. You set the wind speed at which the pole stays in the van. The AI gives the same answer to the twentieth caller as to the first, which is more than most of us manage on a wet Wednesday.
Does it explain pure water and the first clean?
Yes, in your words. It tells a new customer that the water is purified, that frames and sills are scrubbed, that the glass is left wet on purpose and dries without spots, and that a first clean on glass last done with soap can spot as the residue lifts and is clear by the second. It quotes your first-clean price if you have one. That explanation, given before the first visit, is the one that keeps a new customer from judging you on clean number one.
Can it handle shops, offices and other commercial work?
Yes. For an operations or facilities caller it takes the sites, the frontages, the hours the work has to be done inside, inside-and-out or outside only, signage and canopies, how it is to be invoiced and what must come with the quote, insurance and a RAMS as a rule. It books a walk-round into a slot you allow, before opening if that is when the work happens, and emails you the brief with the addresses requested. A large builders' clean can be put straight through to you instead.
Can I text my customers from it?
Yes, from the dashboard, using plan credits: 20 SMS and 50 emails a month on Lite. That is for confirming a new customer's day and price, replying to a complaint from the van, or chasing a gate code. It is not a way to text a whole round the night before; a run of three hundred houses needs round software for that, and the two work side by side.
How much does a window cleaner business landline cost?
One van and one round is Lite at £19.99 a month: the AI receptionist, 30 AI minutes, two numbers so the van and the leaflets can differ, and the credits that send the confirmations. Two vans with shop and office contracts is Pro at £79.99, with every call recorded and 250 AI minutes. Starter at £9.99 is a diverted number with voicemail and no AI, so it does none of what this page describes. Everything is month to month, and paying for a year up front is 25% cheaper.
A window cleaner business landline with AI answering from £19.99 a month. No contract, live this afternoon.
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