A tenant calls about a burst pipe at 11pm. A landlord rings about void periods during your viewing run. A prospective tenant wants to book a viewing on Saturday morning. Your office closed at 5:30. An Air Landline logs every repair, handles every landlord and captures every tenancy lead — 24/7.
Lettings is a uniquely phone-heavy business. Unlike sales where calls peak around viewings, lettings generates a constant stream of calls from three completely different audiences — tenants reporting problems, landlords wanting updates and prospective tenants looking for properties. Each needs a different response. All come through the same phone line. And most come at the worst possible time.
An Air Landline handles all three call types simultaneously, 24/7. Repairs are logged with consistent detail and urgency grading. Landlords get professional responses. Tenancy enquiries are captured and viewings booked. Your team manages by exception instead of drowning in calls.
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The AI identifies whether the caller is a tenant, landlord or prospective tenant — and follows the right process for each.
Property address, tenant name, issue description, urgency grading, habitability impact, access arrangements and preferred contact time. Photo requested via SMS. Emergencies flagged and transferred live. Routine repairs sent as structured summaries for contractor dispatch.
Rent arrears updates, inspection scheduling, certificate renewals (gas, EICR, EPC), void period status, maintenance cost approvals, section notice queries and fee questions. Urgent matters transfer live. Routine queries captured and sent as priority summaries.
Budget, move-in date, bedroom requirement, pet ownership, employment status, current tenancy end date and property preferences. Viewing booked into negotiator diary. SMS confirmation with property address, date and what to bring. Lead scored for affordability.
Repair logging is the single biggest phone burden in lettings. Every call needs the same information captured: who, where, what, how bad and when can the contractor access. But when three phones are ringing and a landlord is at the desk, the detail slips. The contractor arrives without the right parts. The tenant calls again. The cycle repeats.
You configure your urgency rules during setup. The AI applies them consistently on every single call — no human judgement errors, no receptionist deciding whether a "funny drip" is a burst pipe.
The result: contractors receive structured repair tickets with every detail they need. First-visit fix rates go up because they arrive with the right parts. Tenant complaints about "nobody got back to me" vanish because the AI sends them a confirmation SMS within seconds of the call ending.
From ring to logged repair with photo request in under 2 minutes.
11pm Sunday. "Hi, I've got water coming through my kitchen ceiling." AI answers: "I'm sorry to hear that. Let me get the details so we can help."
Property address, tenant name confirmed. "Is the water constant or dripping? Which room above? Have you turned off the stopcock?"
Active water ingress = emergency. AI: "I'm flagging this as an emergency and contacting the on-call manager now."
On-call manager receives priority SMS with full details. If configured, call transfers live with context already captured.
Tenant receives SMS: "Your emergency repair has been logged and the on-call team has been contacted. Reference: REP-4721." Photo request follows.
Every landlord survey says the same thing: the number one reason landlords switch agents is "poor communication" — not fees, not marketing, not voids. They call. Nobody answers. They leave a voicemail. Nobody calls back until the next day. They feel ignored. They switch.
An Air Landline ensures every landlord call is answered instantly and professionally. The AI identifies the caller as a landlord (by name, property or portfolio), captures their query in full and sends a priority summary to the property manager. Urgent matters — legal notices, emergency damage, mortgage issues affecting the property — transfer live.
The landlord hangs up feeling heard. The property manager gets a written summary they can action at their convenience. The relationship stays strong. Retention improves because the perception of responsiveness improves — even if the actual response time stays the same.
Mixed sales and lettings offices where the phone cannot be dedicated to either. AI separates sales enquiries from tenant repairs from landlord queries — each routed to the right team with the right information.
Pure management portfolios of 100–500+ units. Repair volume is the challenge. AI logs every repair consistently, grades urgency, dispatches contractors and gives tenants instant confirmation. Scale without adding phone staff.
Higher call volume per property than standard lets. AI identifies which room or unit within a multi-let, separates communal repairs from individual issues and notifies the correct landlord. Essential for 10+ HMO portfolios.
Large blocks with concierge-style management needs. AI handles parcel queries, communal facility bookings, resident complaints, maintenance tickets and visitor management calls. Integrates with block management workflows.
Guest check-in queries, key collection instructions, Wi-Fi codes, local area questions and mid-stay maintenance. AI answers the same 10 questions 100 times without fatigue. Cleaning team notified of early departures.
Operators managing between landlord and tenant. AI handles tenant repairs without the landlord's involvement (unless emergency), captures guaranteed rent queries from landlords and logs everything for the operator's audit trail.
30+ tenant repair calls per day overwhelming the office. Different receptionists captured different levels of detail. AI now logs every repair consistently with urgency grading, access details and photo requests. Contractor first-visit fix rate up 40%. Tenant satisfaction scores up 28%.
Needed 2 dedicated phone staff for repairs alone — £44,000/year. AI replaced both with consistent 24/7 coverage. Emergency response time dropped from "next morning" to under 5 minutes. Landlord retention improved from 82% to 94%.
140+ rooms generating 3x the call volume of standard lets. AI identifies which room, which property, which landlord — logs repairs to the correct unit. Communal vs individual issues separated automatically. Repair misrouting dropped to zero.
Lettings repair calls interrupting sales negotiator conversations. AI handles all lettings calls — repairs, landlord queries, tenancy enquiries — so the sales team focuses on sales. New tenancy enquiries up 30% from previously missed after-hours calls.
Guests calling about check-in, Wi-Fi, local restaurants and mid-stay issues. AI answers the same questions 50 times a day without fatigue. Guest review scores mentioning "responsive host" up 35%. Cleaning team auto-notified of early departures.
Managing between landlord and tenant with no office. AI handles tenant repairs, landlord guaranteed-rent queries and new tenant viewings from one number. Entire operation run from a mobile with AI summaries. Admin time cut 60%.
In traditional lettings, phone capacity scales with headcount. 100 units needs one phone person. 200 needs two. 400 needs a team. Each hire costs £22,000–£28,000 per year, takes months to recruit, requires training and still calls in sick.
With Air Landline, your phone capacity is unlimited from day one. Whether you manage 50 units or 500, the AI handles every call simultaneously, logs every repair identically and sends every summary instantly. You scale your portfolio without scaling your phone team.
The cost to add 100 units to your portfolio drops from "hire another person" to "upgrade your plan". Growth becomes a pricing decision, not a recruitment challenge.
Letting agents have legal obligations for certain emergency repairs — particularly around gas safety, structural integrity, security and habitability. A tenant reporting a gas smell at 11pm on a Saturday needs an immediate response. "We were closed" is not a defence.
An Air Landline provides:
See how Air Landline handles tenant repairs, landlord queries and new tenancy enquiries — in under 60 seconds.
Trusted by high-street agents, property managers, HMO specialists and build-to-rent operators across the UK.
Captures property address, tenant name, detailed description, urgency grading, habitability impact, access arrangements and preferred contact time. Requests photos via SMS. Emergencies flagged and transferred live. Routine repairs sent as structured summaries for contractor dispatch.
Yes. You configure urgency rules. The AI asks diagnostic questions about water ingress, heating, vulnerable occupants, gas and security. Grades as emergency (transfer live), urgent (priority SMS) or routine (next-day summary). Same questions every time — no human inconsistency.
Identifies landlords by name or property. Captures rent queries, inspection scheduling, certificate renewals, void updates, maintenance approvals and fee questions. Urgent matters transfer live. Routine queries sent as priority summaries. Landlords feel heard — retention improves.
Yes. Captures budget, move-in date, requirements, pet ownership and employment status. Books the viewing into your negotiator's diary. Sends SMS confirmation with address and what to bring. Lead scored for affordability so your team prioritises serious enquiries.
Yes. Identifies which room or unit within a multi-let. Separates communal area repairs from individual room issues. Notifies the correct landlord. Essential for agents managing 10+ HMOs where call volume per property is 3x higher than standard lets.
AI answers 24/7. Emergency repairs (burst pipes, no heating with vulnerable tenant, gas smell, security breach) are identified through qualifying questions and the on-call manager is contacted immediately. Tenant receives confirmation SMS. You have a timestamped audit trail of response time.
Yes. 50 units or 500 — the AI handles every call simultaneously. Scale by upgrading your plan, not by hiring. A 400-unit portfolio needs Enterprise at £199.99/month instead of 2 FTE phone staff at £44,000+/year.
From £9.99/month. 100-unit agencies typically use Lite or Pro. 200+ unit portfolios use Pro or Enterprise. Compare to a dedicated repairs receptionist at £22,000–28,000/year. The AI handles more calls, more consistently, 24/7.
AI logs every repair, handles every landlord and captures every tenancy enquiry — 24/7 including out-of-hours emergencies. Scale your portfolio, not your headcount.