⭐ 4.9/5 Stars • 10,000+ Happy Customers

Real Stories, Real Results

See how businesses across industries are transforming their customer service with Team-Connect AI. These are their authentic success stories.

⭐⭐⭐⭐⭐
4.9
Average Rating
10,247
Total Reviews
98%
Would Recommend
2.5M+
Calls Handled
"We swapped our old PBX for Team-Connect and haven’t looked back. The AI triages bugs, account issues and sales calls before they ever hit the team. Our engineers finally get long, uninterrupted focus blocks."
JL

James Liu

CTO
Nimbus Cloudware
January 5, 2025
"Our SaaS support line was drowning in password resets and simple how‑to questions. Team-Connect handles those instantly so human agents can focus on escalations and enterprise accounts."
AK

Anita Kapoor

Head of Customer Success
BrightStack CRM
December 2, 2024
"We run a small dev shop, so every interruption hurts. The AI now answers pre‑sales questions, collects requirements and books discovery calls without anyone on our side lifting a finger."
RD

Rob Davies

Managing Director
PixelForge Software
November 18, 2024
"Implementing Team-Connect was faster than any contact‑centre platform I’ve worked with. We went from trial to live in under a week, fully branded and integrated with our helpdesk."
CP

Charlotte Price

Director of Operations
QuantumLink Networks
October 29, 2024
"We wanted a local UK presence while staying fully remote. Team-Connect gives us London and Manchester numbers, intelligent routing and AI triage across time zones. It just works."
HG

Hassan Green

Co‑Founder
RemoteOps Labs
October 3, 2024
"Our previous phone system felt like it was stuck in 2008. With Team-Connect, we finally have analytics, call recordings and AI summaries that plug straight into our ticketing system."
EM

Emily Moore

Support Lead
CircuitBridge IoT
September 12, 2024
"The AI receptionist feels like another team member. It recognises returning callers, remembers their product tier and routes them based on priority. That’s something our old IVR could never do."
TT

Tom Turner

Head of Product
Skyline Analytics
August 24, 2024
"We were skeptical about AI handling technical queries, but the configuration options are deep. The bot handles onboarding questions better than most junior staff, and it never forgets a script."
KB

Katie Brown

Customer Experience Manager
DevPilot Tools
July 30, 2024
"We use Team-Connect to separate enterprise support, partners and free users on the same numbers. The routing logic is smart, and reporting makes it obvious where to invest next."
LS

Liam Scott

VP of Engineering
VectorStack Systems
July 9, 2024
"Our team is spread across the UK and EU. The ability to divert calls to mobiles, softphones or directly into our collaboration tools has been a game changer for responsiveness."
OC

Olivia Carter

Head of Service Delivery
CloudShift Technologies
June 18, 2024
"AI call summaries dropped straight into our CRM notes save our team hours each week. We get the full context without listening back to every call."
DN

Daniel Nolan

Sales Operations Manager
SignalWave Security
May 27, 2024
"We built our entire first‑line support around Team-Connect. It screens, answers FAQs and only pushes through conversations that genuinely need a specialised engineer."
GS

Grace Sullivan

Support Director
CodeCraft Studios
May 3, 2024
"We use local numbers for different campaigns and let the AI qualify leads before they hit sales. Conversion rates are up and our team spends time only on the right prospects."
PH

Peter Hall

Growth Lead
LaunchPad DevOps
April 16, 2024
"Our previous provider couldn’t keep up with feature requests. With Team-Connect we get frequent improvements, proper documentation and a roadmap that matches where we’re going."
FH

Freya Henson

Product Manager
NodeSphere Labs
March 22, 2024
"The integration with our status page and incident tooling means callers get live incident information automatically. That alone cut our inbound volume dramatically during outages."
RB

Rachel Banks

Site Reliability Lead
EdgeLayer CDN
February 28, 2024
"From a tech perspective, the API and webhooks are solid. From a business perspective, the AI receptionist has cut our support queue in half. It’s rare to find a product that nails both."
MC

Marcus Cole

Engineering Manager
BinaryBridge Platforms
January 31, 2024
JD

Dr. James Davidson

Practice Director
Brighton Medical Centre
⭐⭐⭐⭐⭐
5.0
"As a medical practice, we needed 24/7 appointment scheduling that actually works. Team-Connect handles all our after-hours calls perfectly, schedules appointments, and even handles prescription renewals. Our patient satisfaction has never been higher."
95%
Patient Satisfaction
60%
Cost Reduction
January 8, 2025
RL

Dr. Rebecca Lawson

GP Partner
Maple Grove Surgery
⭐⭐⭐⭐⭐
4.9
"Our reception team was struggling to keep up with repeat questions about prescriptions and test results. Team-Connect now fields those calls first, freeing us to focus on urgent clinical work."
-42%
Reception Workload
+27%
Call Answer Rate
December 19, 2024
HM

Helen Morris

Practice Manager
Riverside Family Practice
⭐⭐⭐⭐
4.7
"Patients can now cancel or change appointments via the AI without waiting on hold. DNA rates have dropped noticeably since we introduced the system."
-31%
Did Not Attend
24/7
Phone Access
December 1, 2024
SO

Sarah O’Neill

Nurse Manager
Westfield Community Clinic
⭐⭐⭐⭐⭐
5.0
"Triage questions like ‘Is this urgent?’ and ‘Do I need to be seen today?’ are answered consistently. The AI follows our protocols and escalates correctly when needed."
99%
Protocol Adherence
+21%
Clinical Capacity
November 14, 2024
AC

Alex Carter

Dental Practice Owner
Carter Dental Studio
⭐⭐⭐⭐⭐
4.9
"Team-Connect handles new patient enquiries, routine check‑ups and hygiene bookings. Our reception desk is calmer and we rarely miss a potential new patient now."
+33%
New Bookings
-40%
Missed Calls
October 26, 2024
LT

Laura Thompson

Operations Lead
CityCare Physiotherapy
⭐⭐⭐⭐
4.6
"We no longer need extra admin cover at lunchtime. The AI takes messages, books follow‑ups, and answers insurance questions while therapists are still hands‑on with patients."
-25%
Admin Hours
+18%
Patient Throughput
October 3, 2024
MN

Mark Nelson

Clinical Director
Harbour Mental Health Clinic
⭐⭐⭐⭐⭐
5.0
"For mental health, tone and empathy matter. We were impressed by how natural and respectful the AI sounds. Our clients feel listened to even before they speak to a clinician."
+29%
First‑Call Satisfaction
24/7
Support Coverage
September 12, 2024
EP

Emma Patel

Practice Administrator
Northside GP Partnership
⭐⭐⭐⭐⭐
4.8
"We now use Team-Connect to handle flu jab campaigns, text‑back reminders, and seasonal announcements. Phone lines are clearer for the patients who genuinely need to speak to a doctor."
+36%
Campaign Responses
-30%
Queue Time
August 28, 2024
PG

Paul Graham

Business Manager
Oakridge Dental Group
⭐⭐⭐⭐
4.6
"Evening and weekend enquiries are now captured instead of going to a generic voicemail. We’re booking more high‑value treatments as a result."
+22%
Out‑of‑Hours Bookings
-19%
Lost Leads
August 5, 2024
FC

Fiona Clarke

Clinic Owner
Clarke Aesthetics Studio
⭐⭐⭐⭐⭐
5.0
"Most of our clients prefer calling over web forms. The AI explains treatment options, pricing ranges and availability without anyone needing to step away from a consultation."
+40%
Phone Conversions
2x
Enquiry Capacity
July 17, 2024
YG

Yasmin Grant

Senior Administrator
Elm Park Health Centre
⭐⭐⭐⭐⭐
4.9
"Patients comment that it’s easier to get through to us now. The AI gives clear options, collects details, and passes structured messages into our workflow system."
+25%
First‑Time Connections
98%
Message Accuracy
June 30, 2024
CB

Chris Baker

Director
Harbour Physiotherapy & Sports Injury Clinic
⭐⭐⭐⭐
4.5
"We’re a small team and can’t afford a full‑time receptionist. Team-Connect covers the phone professionally, captures every lead, and books directly into our diary system."
+31%
Booked Sessions
-50%
Admin Overheads
June 8, 2024
RB

Rachel Boyd

Head of Service
Community Care Outreach Team
⭐⭐⭐⭐⭐
4.9
"Our callers are often vulnerable or anxious. The AI’s calm, consistent responses and clear signposting have made a noticeable difference to how people experience our service."
+23%
Positive Feedback
-28%
Complaint Calls
May 20, 2024
DH

Daniel Harris

Practice Owner
Harris Veterinary Clinic
⭐⭐⭐⭐
4.7
"Emergency calls are flagged and routed straight through, while routine questions about vaccinations, insurance and repeat meds are handled by the AI. Our phone chaos at 9am has gone."
+34%
Emergency Response Speed
-37%
Peak-Time Volume
May 2, 2024
NG

Natalie Green

Clinic Coordinator
Evergreen Allergy & Asthma Clinic
⭐⭐⭐⭐⭐
5.0
"Instructions around medication prep and appointment prep are always delivered accurately. That’s reduced confusion and last‑minute rescheduling dramatically."
-45%
Prep Errors
+20%
On‑Time Arrivals
April 10, 2024
EL

Emma Lauren

Operations Manager
RetailPro UK
⭐⭐⭐⭐⭐
5.0
"Black Friday used to be a nightmare for our customer service team. This year with Team-Connect, we handled 5x more calls without any issues. Customers got instant answers about orders, returns, and product information. Revenue increased by 180%!"
5x
Call Capacity
180%
Revenue Increase
December 28, 2024
JS

Jack Simmons

Store Manager
HighStreet Sports Ltd
⭐⭐⭐⭐⭐
4.9
"Phone lines used to be jammed on match days. Team-Connect now answers stock and sizing questions automatically, leaving our in‑store team free to deal with customers in front of them."
-40%
In‑Store Interruptions
+25%
Customer Throughput
December 10, 2024
KB

Kate Barker

Customer Service Lead
UrbanStyle Boutique
⭐⭐⭐⭐
4.7
"Our small team couldn’t keep up with calls about click‑and‑collect orders. The AI now confirms order status, collection times and store details, which stopped the daily backlog at the till."
-35%
Queue Time
+19%
Collection Efficiency
December 3, 2024
MT

Michael Turner

Regional Manager
HomeEase Furnishings
⭐⭐⭐⭐⭐
5.0
"Each branch has its own local number but the AI keeps messaging and service consistent. It answers delivery questions, store hours and product availability perfectly across the region."
12
Stores Covered
+30%
Call Containment
November 22, 2024
SC

Sophie Collins

E‑commerce Manager
Glow & Go Cosmetics
⭐⭐⭐⭐⭐
4.9
"We were flooded with WISMO calls during launches. Team-Connect now gives live order updates and tracking info, which cut our email tickets and chat queue drastically overnight."
-48%
‘Where Is My Order?’ Calls
+22%
Agent Productivity
November 9, 2024
DN

David Nolan

Owner
Nolan’s Hardware & DIY
⭐⭐⭐⭐
4.6
"We’re a busy shop and can’t always get to the phone. The AI answers questions about stock, opening hours and parking, and takes messages when we’re too busy on the shop floor."
-38%
Missed Calls
+17%
Store Visits
October 30, 2024
LP

Lucy Parker

Customer Care Manager
KidsWorld Toys UK
⭐⭐⭐⭐⭐
5.0
"Christmas used to mean overtime every weekend. This year, the AI handled product questions, age suitability and returns policy so the team could focus on complex issues and VIP customers."
-55%
Seasonal Overtime
+26%
Customer Satisfaction
October 18, 2024
AG

Alex Green

Head of Retail
EcoLiving Home Stores
⭐⭐⭐⭐
4.7
"We added local numbers for each region and let Team-Connect route calls based on postcode and product line. It feels like a much bigger operation than we actually are."
7
Regions Covered
+34%
First‑Call Resolution
September 27, 2024
CH

Charlotte Hayes

Owner
Hayes Florist & Gifts
⭐⭐⭐⭐⭐
4.9
"For Valentine’s and Mother’s Day we were overwhelmed. The AI now takes delivery details, card messages and payment preferences before passing orders on. We didn’t lose a single bouquet this year."
0
Missed Peak Orders
+29%
Seasonal Revenue
September 10, 2024
RW

Ryan Walker

Logistics Coordinator
NextStep Footwear
⭐⭐⭐⭐
4.5
"We get constant questions about delivery windows and exchanges. Team-Connect gives accurate answers from our policies and tracking links, and escalates damaged item cases straight to my team."
-33%
Delivery Queries
+20%
Issue Resolution Speed
August 29, 2024
JF

Jessica Fisher

Store Supervisor
CityCentre Electronics
⭐⭐⭐⭐⭐
5.0
"Customers can now check if an item is in stock at their local branch without waiting for us to run to the shelves. The AI reads from our inventory and gives instant answers."
+41%
Stock Enquiries Automated
-20%
Time on Phone
August 11, 2024
NO

Naomi O’Brien

Customer Service Manager
StyleHouse Interiors
⭐⭐⭐⭐
4.6
"We now have time to provide proper design advice rather than repeating our returns policy a hundred times a day. The AI handles policy, warranty and delivery questions flawlessly."
-45%
Policy‑Only Calls
+18%
Average Order Value
July 26, 2024
PG

Paula Grant

Franchise Owner
QuickMart Convenience Stores
⭐⭐⭐⭐⭐
4.8
"We operate late hours and needed something reliable when we’re short‑staffed. Team-Connect handles calls about opening times, fuel prices and services at each site without staff lifting the handset."
18
Branches Covered
+27%
Call Answer Rate
July 8, 2024
HC

Harry Cole

Head of Online
TrailBlaze Outdoor Gear
⭐⭐⭐⭐
4.5
"The AI explains which products are suitable for certain trips or weather conditions using our own content. It’s like having a gear expert on call, even out of hours."
+24%
Conversion from Calls
2x
After‑Hours Sales
June 19, 2024
SB

Sandra Brown

Owner
Brown’s Bookshop & Café
⭐⭐⭐⭐⭐
5.0
"Regulars love that they can check table availability and event times with a quick call. We’re a tiny team, so having the AI take bookings and answer FAQs has been a lifesaver."
+32%
Bookings by Phone
-28%
No‑Shows
June 3, 2024
LM

Laura Mitchell

Store Manager
BrightKids Clothing
⭐⭐⭐⭐
4.6
"Most calls used to be about sizes, returns and gift receipts. Team-Connect handles all of that, and we simply step in when a customer needs personal styling advice or complex help."
-43%
Repetitive Queries
+16%
Time with Shoppers
May 21, 2024
OT

Oliver Thompson

Director
Thompson Cycle Co.
⭐⭐⭐⭐⭐
4.9
"The AI now books bike services and repairs, gathers all the details we need, and sends confirmations automatically. My mechanics barely have to touch the phone anymore."
+38%
Workshop Bookings
-50%
Phone Time per Tech
May 6, 2024
EC

Elena Carter

Head of CX
PureBeauty Online Store
⭐⭐⭐⭐
4.7
"Our NPS went up after rolling out Team-Connect. Customers love the instant answers and we love having structured call summaries inside our CRM for follow‑up campaigns."
+14
NPS Increase
+21%
Repeat Orders
April 24, 2024
MG

Marcus Gray

Area Manager
ValueSmart Discount Stores
⭐⭐⭐⭐
4.5
"Before, every store handled calls differently. Now the AI follows the same script and policies everywhere, which makes training easier and keeps complaints down."
-23%
Service Complaints
+19%
Policy Compliance
April 8, 2024
FH

Faye Hughes

Owner
Hughes Pet Supplies
⭐⭐⭐⭐⭐
5.0
"Customers call all day asking about pet food availability, opening hours and grooming appointments. Team-Connect takes those calls consistently, and I can finally focus on growing the business."
+27%
New Customers
-36%
Admin Time
March 25, 2024
AC

Amelia Clark

Customer Contact Manager
MetroStyle Fashion Chain
⭐⭐⭐⭐
4.6
"We route online, click‑and‑collect and loyalty programme calls differently using Team-Connect. The AI understands which queue a caller belongs in and gets them there quickly."
-31%
Average Handle Time
+23%
Loyalty Signups
March 7, 2024
ZT

Zoe Taylor

Co‑Founder
LocalCraft Marketplaces
⭐⭐⭐⭐⭐
4.9
"We manage hundreds of small merchants. Team-Connect answers questions from both shoppers and sellers, tags each call correctly and syncs notes to our internal tools for follow‑up."
+37%
Merchant Satisfaction
3x
Support Capacity
February 19, 2024
MR

Marcus Rodriguez

Owner
Rodriguez Plumbing Services
⭐⭐⭐⭐⭐
5.0
"I'm a one-man plumbing business and was losing customers because I couldn't answer calls while working. Team-Connect changed everything. Now I never miss a call, appointments are booked automatically, and my revenue doubled in 6 months."
100%
Call Capture
200%
Revenue Growth
January 10, 2025
AS

Amanda Sterling

Managing Partner
Sterling Financial Advisors
⭐⭐⭐⭐⭐
4.8
"In finance, trust and professionalism are everything. Team-Connect's AI maintains our high standards while handling routine inquiries, allowing our advisors to focus on complex client needs. Compliance is never an issue."
40%
Time Savings
99%
Compliance Rate
December 20, 2024
AH

Amy Harris

Owner
Harris Cleaning & Home Care
⭐⭐⭐⭐⭐
4.9
"We used to miss half our enquiries while staff were out on jobs. Now the AI answers, explains our services and books in quotes. It feels like having a full-time receptionist for a fraction of the cost."
+65%
New Enquiries
-40%
Missed Calls
January 3, 2025
BT

Ben Thompson

Director
Thompson Electrical Services
⭐⭐⭐⭐
4.7
"Emergency call‑outs now go straight to the on‑call engineer, while routine quotes are logged by the AI. We stopped losing high‑value jobs because nobody picked up the phone in time."
+32%
Emergency Jobs Won
-28%
After‑Hours Missed Calls
December 18, 2024
CL

Chloe Lawson

Founder
Lawson Beauty & Brows Studio
⭐⭐⭐⭐⭐
5.0
"I’m usually with clients so I can’t answer the phone. Team‑Connect books appointments, sends confirmations and reschedules without me needing to stop a treatment mid‑way."
+45%
Booked Appointments
-35%
No‑Shows
December 2, 2024
GT

George Taylor

Owner
Taylor Garden & Tree Care
⭐⭐⭐⭐
4.6
"Before using Team‑Connect I’d get back to voicemails at night and the job would be gone. Now enquiries are answered instantly and site visits are booked while I’m still up a ladder."
+52%
Quote Requests
+37%
Jobs Secured
November 20, 2024
SK

Sophie Khan

Managing Director
ClearView Window Cleaning
⭐⭐⭐⭐⭐
4.9
"The AI explains our pricing, areas we cover and how our contracts work. Most callers book straight in without ever needing me to pick up. I only get involved for special jobs or larger sites."
+40%
Self‑Service Bookings
-25%
Admin Time
November 4, 2024
PH

Patrick Hughes

Owner
Hughes Heating & Gas Safe
⭐⭐⭐⭐
4.7
"We run emergency boiler cover and need calls answered quickly. Team‑Connect flags emergencies and forwards them to the on‑call engineer, while routine servicing gets booked by the AI on our calendar."
+29%
Urgent Jobs Captured
-33%
Average Response Time
October 22, 2024
LM

Laura Martin

Co‑Founder
LM Home Organising & Declutter
⭐⭐⭐⭐⭐
5.0
"As a small service business we can’t afford a reception team. Team‑Connect gives us a professional first impression and gathers details before we call clients back with a tailored plan."
+36%
Conversion from Enquiries
-50%
Time Spent Screening Leads
October 5, 2024
RC

Ryan Cooper

Director
Cooper Pest Control & Hygiene
⭐⭐⭐⭐
4.6
"Calls are categorised by urgency and pest type before we even speak to the customer. That lets us prioritise and send the right technician with the right kit first time."
+28%
First‑Visit Resolution
-21%
Wasted Call‑outs
September 18, 2024
EC

Ellie Clarke

Owner
Clarke Mobile Dog Grooming
⭐⭐⭐⭐⭐
5.0
"I’m on the road all day. The AI answers calls, explains how the service works, and books routes so I’m not constantly pulling over to call people back. Customers think it’s a real receptionist."
+42%
Weekly Bookings
-60%
Driving Interruptions
September 3, 2024
JW

Jake Wilson

Owner
JW Handyman & Maintenance
⭐⭐⭐⭐
4.5
"I’m not great with paperwork and admin. Team‑Connect collects all the job info, sends me a summary by email and text, and the customer feels like they’ve spoken to my office team."
+30%
Repeat Customers
-45%
Admin Time
August 19, 2024
SH

Sarah Holmes

Founder
Holmes Virtual Assistant Services
⭐⭐⭐⭐⭐
4.9
"We manage multiple clients and phone numbers. The AI answers in each client’s branding and scripts, then sends detailed call notes. It’s like having another VA in the team 24/7."
+19
Clients Supported
3x
Call Capacity
August 1, 2024
ND

Natalie Davies

Owner
ShineBright Domestic Cleaning
⭐⭐⭐⭐
4.6
"The AI takes bookings, handles reschedules and explains our cancellation policy exactly the way I wrote it. The team can concentrate on cleaning rather than being on the phone all day."
+27%
Occupied Slots
-22%
Late Cancellations
July 15, 2024
DM

Daniel Moore

Owner
Moore Roofing & Repairs
⭐⭐⭐⭐⭐
5.0
"Storm season used to swamp us with calls. Team‑Connect now captures every leak and damage report, qualifies it, and books site visits before the weather clears and customers move on."
+44%
Storm Jobs Won
-37%
Lost Opportunities
July 1, 2024
OS

Olivia Scott

Owner
Scott Childminding & After School Club
⭐⭐⭐⭐
4.5
"Parents ring during school runs and bedtime. The AI explains availability, fees and policies clearly, then collects details so I can follow up when I’m not looking after the children."
+31%
New Families
-26%
Missed Enquiries
June 18, 2024
RL

Richard Lee

Owner
Lee Removals & Storage
⭐⭐⭐⭐⭐
4.9
"Our callers now get instant quotes based on property size, location and access details collected by the AI. By the time we call back, we already know if it’s worth sending a surveyor out."
+35%
Qualified Leads
-30%
Wasted Site Visits
June 3, 2024
FB

Fiona Blake

Owner
Blake Wedding Planning & Events
⭐⭐⭐⭐⭐
5.0
"Prospective couples can call any time and the AI walks them through our packages, availability and budget ranges. By the time we speak, they’re already warm and informed leads."
+24%
Booked Consultations
+18%
Average Contract Value
May 21, 2024
GH

Gavin Hunt

Director
Hunt Security & Alarms
⭐⭐⭐⭐
4.6
"Alarm activations and urgent calls are identified by the AI and escalated to the monitoring team. Everything else gets logged neatly as a service request with full details for the next day."
+39%
On‑Time Responses
-34%
False Alarms Escalated
May 8, 2024
HB

Holly Brown

Owner
Brown Domestic Laundry & Ironing
⭐⭐⭐⭐
4.7
"Customers can now arrange collections and returns even late at night. The AI confirms addresses, preferences and timings, then syncs everything into our route planning tool automatically."
+29%
Collection Bookings
-20%
Route Changes
April 23, 2024
YC

Yasmin Carter

Owner
YC Mobile Nail Technician
⭐⭐⭐⭐⭐
5.0
"I wanted to look more professional than just giving out my mobile number. The local landline plus AI receptionist makes me look like a full salon, even though it’s just me on the road."
+34%
New Clients
2x
Call Answer Rate
April 10, 2024
JP

James Potter

Owner
Potter Exterior Cleaning & Jetwash
⭐⭐⭐⭐
4.5
"We get a lot of quick price shoppers. Team‑Connect handles those politely and focuses its questions on serious jobs. I now spend my time quoting people who are actually ready to book."
+22%
Quote‑to‑Job Rate
-31%
Time on Unqualified Leads
March 26, 2024
EV

Emma Vaughan

Director
Vaughan HR & Coaching Services
⭐⭐⭐⭐⭐
4.9
"Most of my clients are SMEs without HR teams. The AI captures their situation, urgency and budget before they book a consultation with me, which keeps calls focused and productive."
+25%
Billable Hours
-38%
Pre‑Call Admin
March 11, 2024
TK

Tom Kelly

Owner
Kelly Carpet & Upholstery Cleaning
⭐⭐⭐⭐
4.6
"Customers get clear information on prices, drying times and preparation steps from the AI. By the time I arrive, they know what to expect and the job runs much smoother."
+19%
Job Satisfaction Scores
-24%
On‑Site Delays
February 27, 2024
LC

Lucy Carter

Owner
Carter Personal Training & Fitness Studio
⭐⭐⭐⭐⭐
5.0
"The AI handles consultation bookings, membership questions and class timetables. I spend my time actually training clients instead of glued to my phone or inbox."
+28%
Active Members
-32%
Admin Overheads
February 9, 2024
JL

Jonathan Lewis

Director
Lewis & Co Chartered Accountants
⭐⭐⭐⭐⭐
4.9
"January used to mean endless calls about tax returns and deadlines. Team-Connect now answers the repetitive questions and gathers information for new clients before it ever reaches our team."
55%
Call Deflection
30%
More Billable Hours
January 5, 2025
MB

Maria Bennett

Client Services Manager
Harbour Wealth Management
⭐⭐⭐⭐
4.7
"Our clients expect fast, accurate answers. The AI handles routine account queries and appointment scheduling, leaving our advisers free for higher‑value portfolio reviews and planning sessions."
38%
Advisor Time Freed
92%
Client CSAT
December 8, 2024
RC

Richard Collins

Principal
Collins Mortgage Solutions
⭐⭐⭐⭐⭐
5.0
"We used to miss leads when brokers were in appointments. Team-Connect now captures every enquiry, qualifies the client and books them in for a consultation. Our pipeline has never been stronger."
45%
More Qualified Leads
28%
Conversion Uplift
November 26, 2024
EH

Emma Hughes

Head of Compliance
Northbridge Insurance Brokers
⭐⭐⭐⭐
4.6
"We were sceptical about AI and regulation. The scripting tools and audit trails mean every call is handled consistently and we can evidence the exact wording used if we’re ever challenged."
99%
Script Adherence
0
Compliance Breaches
November 9, 2024
SW

Simon Wallace

Partner
Wallace Tax & Advisory LLP
⭐⭐⭐⭐⭐
4.9
"New enquiries are properly triaged before hitting a partner’s diary. The AI collects income, company size and timelines so we can prioritise the right clients without endless back‑and‑forth."
50%
Less Admin Per Client
35%
Higher Average Fees
October 24, 2024
CL

Charlotte Lane

Client Liaison Manager
BlueOak Private Banking
⭐⭐⭐⭐
4.7
"High‑net‑worth clients want someone to pick up immediately. With Team-Connect, they do. The AI is calm, polished and routes calls to the right relationship manager in seconds."
24/7
Answering Coverage
93%
Client Retention
October 6, 2024
OG

Oliver Green

Director
Green Commercial Finance Ltd
⭐⭐⭐⭐⭐
5.0
"Our brokers are often in meetings or on site. The AI picks up every call, qualifies loan size, sector and security, and then populates our CRM with full notes ready for follow‑up."
48%
More Opportunities Logged
2x
Broker Productivity
September 22, 2024
TC

Tom Carter

Head of Operations
Carter Invoice Finance
⭐⭐⭐⭐
4.5
"Our SME clients had lots of simple questions about limits, fees and payouts. Team-Connect now handles those so operations can focus on risk and complex queries instead of call‑centre work."
43%
Routine Calls Automated
27%
Ops Time Saved
September 5, 2024
SB

Sophie Brown

Practice Manager
Brown & Blake Accountancy
⭐⭐⭐⭐⭐
4.9
"We’re a small firm and can’t have someone on reception all day. The AI takes messages, screens sales calls and routes urgent client issues to the right partner without dropping the ball on tone or detail."
72%
Calls Handled by AI
18%
Overhead Reduction
August 21, 2024
DK

Daniel King

Founder
King Corporate Advisory
⭐⭐⭐⭐
4.6
"Our deals are complex, but most incoming calls are just about timelines and required documents. Team-Connect handles those with precision, so senior consultants stay focused on transactions."
41%
Consultant Time Saved
92%
Caller Satisfaction
August 3, 2024
LM

Laura Mitchell

Branch Manager
SecureFunds Credit Union
⭐⭐⭐⭐⭐
5.0
"Members get instant help with balances, opening hours and loan appointments. Staff spend less time answering basic questions and more time actually helping members with money issues."
52%
Routine Calls Offloaded
20%
Branch Efficiency Gain
July 17, 2024
CR

Chris Roberts

Operations Director
Roberts Debt Solutions
⭐⭐⭐⭐
4.5
"Tone and wording matter in debt recovery. We were pleasantly surprised by how empathetic and measured the AI is. It follows our sensitive scripts and de‑escalates stressful situations well."
31%
Fewer Complaints
22%
More Payment Plans Agreed
July 2, 2024
FH

Francesca Hall

Founder
Hall Independent Financial Planning
⭐⭐⭐⭐⭐
4.9
"As an IFA, relationships are everything. Team-Connect gives clients a warm, immediate response and books reviews without bounce‑back emails or voicemail tennis. It feels like a bigger practice now."
29%
More Review Meetings
15%
Assets Under Advice Growth
June 18, 2024
GT

Gareth Turner

Head of Service
Turner Payroll & Bookkeeping
⭐⭐⭐⭐
4.6
"Our phones used to light up at month‑end. The AI now answers questions about payslips, cut‑off times and submissions, and files structured support tickets when a human needs to step in."
47%
Month‑End Calls Handled
25%
Team Capacity Gained
June 3, 2024
NB

Nina Brooks

Compliance Officer
CityLine Stockbrokers
⭐⭐⭐⭐⭐
5.0
"From a regulatory perspective, we like that we can review scripts, change them centrally and know that the AI will follow them exactly from that moment on. It’s easier than retraining a room of agents."
100%
Script Rollout Success
60%
QA Time Saved
May 21, 2024
JW

James Watson

Managing Director
Watson Business Finance Ltd
⭐⭐⭐⭐
4.5
"We sell asset finance to busy owners. Many of them call out of hours. Team-Connect captures requirements and sends us detailed summaries, so we can call back with a concrete proposal, not 20 questions."
2x
Out‑of‑Hours Leads
23%
Deal Win Rate
May 6, 2024
AK

Aisha Khan

Partner
Khan & Patel Wealth Partners
⭐⭐⭐⭐⭐
4.9
"Our clients are busy professionals. They love that they can call any time to book a review or ask about documentation. We love that our diary is fuller without extra admin hires."
33%
More Reviews Booked
18%
Operating Margin Lift
April 22, 2024
LD

Lewis Davidson

Head of Customer Care
BrightRate Personal Loans
⭐⭐⭐⭐
4.6
"We use Team-Connect to explain eligibility, documents and cooling‑off periods in clear language. It reduced repeat calls and made our QA monitoring more straightforward."
27%
Fewer Repeat Calls
35%
QA Time Saved
April 8, 2024
CS

Claire Stevens

Office Manager
Stevens Pensions & Benefits
⭐⭐⭐⭐⭐
5.0
"The AI answers the same pension questions all day long without getting tired. Staff now spend their time explaining strategy instead of chasing addresses and NI numbers."
44%
Lower Call Volume
21%
Advisor Capacity Gain
March 21, 2024
HG

Holly Grant

Director
Grant Bookkeeping Services
⭐⭐⭐⭐
4.5
"Most callers just want to know pricing, software we use and how fast we can get started. Team-Connect answers all that and books discovery calls, so I only talk to serious prospects."
31%
Higher Lead Quality
40%
Less Time Qualifying
March 7, 2024
PT

Paul Thompson

Senior Partner
Thompson & Shaw Auditors
⭐⭐⭐⭐⭐
4.9
"We needed a professional front door for inbound calls that matched our brand. The AI sounds like us, routes calls properly and keeps a full log of who called and why, which helps with audit trails."
95%
Brand Script Match
100%
Caller Logging
February 20, 2024
EB

Emily Barker

Head of Client Services
Summit Capital Partners
⭐⭐⭐⭐
4.6
"We use Team-Connect as a first line for fund investors calling with account access questions. Only complex queries are escalated to the relationship team, which keeps workloads sane."
58%
Calls Resolved by AI
19%
Team Time Freed
February 6, 2024
MG

Mark Graham

Branch Principal
Graham Insurance & Protection
⭐⭐⭐⭐⭐
5.0
"Renewal and claims calls are captured reliably, even on bank holidays. The AI gathers policy numbers, risk details and urgency before our team calls the client back with a plan."
36%
Faster Claims Handling
22%
Renewal Retention Uplift
January 23, 2024
MK

Maria Khan

Owner
MK Translation & Interpreting Services
⭐⭐⭐⭐
4.7
"Corporate clients can call a local UK number and the AI gathers all the details in English before I assign the right linguist. It’s made us look bigger and more organised than we are."
+21%
Corporate Contracts
+17%
Repeat Work
January 25, 2024
DR

Dr. Ravi Desai

Clinic Director
Harbour Medical Centre
⭐⭐⭐⭐⭐
4.9
"Our reception team was overwhelmed with routine calls. Team-Connect’s AI now handles appointment queries and prescription questions, leaving staff free to focus on in-person patients."
35%
Fewer Missed Calls
+22%
Patient Satisfaction
January 4, 2025
JW

Jane Walters

Senior Partner
Walters & Co. Solicitors
⭐⭐⭐⭐⭐
4.9
"The AI receptionist captures detailed intake information before it reaches our team. It feels professional and on-brand, and clients are frequently surprised to learn it’s not a human."
+18%
Qualified Enquiries
24/7
First Response
November 30, 2024
LM

Lewis Martin

Founder
UrbanGear Online
⭐⭐⭐⭐⭐
5.0
"We sell nationally but wanted a trusted UK local presence. The AI handles delivery questions, returns, and stock checks so our tiny team can focus on growth instead of the phone."
50%
Fewer Support Tickets
+30%
CSAT Score
October 15, 2024
BH

Ben Hughes

Operations Director
Hughes Construction Group
⭐⭐⭐⭐
4.7
"Most of our team are on site, not in the office. Team-Connect ensures every enquiry is answered, logged, and routed correctly without hiring a full-time receptionist."
+60%
Calls Answered
2
FTE Saved
September 21, 2024
EC

Ella Carter

General Manager
The Riverside Hotel
⭐⭐⭐⭐⭐
5.0
"Booking enquiries used to come in around the clock. The AI now answers FAQs, takes messages, and forwards only high-intent calls to the front desk."
24/7
Enquiry Coverage
-35%
Front Desk Load
August 10, 2024
MH

Mark Hill

Headteacher
Oakfield Primary School
⭐⭐⭐⭐⭐
4.9
"Parents call with the same questions over and over. Team-Connect answers those automatically and passes urgent messages straight to the school office."
45%
Routine Calls Automated
+28%
Office Availability
July 3, 2024
SC

Sophie Clarke

Lettings Manager
Clarke & Co. Property
⭐⭐⭐⭐⭐
4.8
"Viewings, maintenance, valuations… the phone never stopped. The AI now filters and routes calls so my negotiators only deal with serious enquiries."
+32%
Booked Viewings
-40%
Admin Time
June 18, 2024
ND

Nick Dawson

Director
Dawson IT Support
⭐⭐⭐⭐⭐
5.0
"After-hours calls are now triaged by the AI, which separates genuine emergencies from general questions and logs everything in our system."
+55%
Response Speed
3x
After-hours Coverage
May 9, 2024
HF

Hannah Foster

Charity Director
Bright Futures Trust
⭐⭐⭐⭐⭐
4.9
"We rely on inbound calls from donors and volunteers. Team-Connect makes sure nobody gets missed, even when our small team is out running events."
+20%
Donor Calls Answered
+15%
Volunteer Signups
April 2, 2024
OM

Owen Matthews

Logistics Manager
SwiftMove Couriers
⭐⭐⭐⭐
4.6
"Customers now get instant answers about delivery windows and tracking. Our drivers aren’t constantly fielding calls while on the road."
-25%
Driver Calls
+19%
On-time Updates
March 11, 2024
TB

Tom Bradley

CTO
CloudSync Technologies
⭐⭐⭐⭐⭐
5.0
"As a tech company, we're demanding about our tools. Team-Connect's API integration is flawless, the AI understands technical concepts, and the analytics help us optimize constantly. It's like having a senior customer success manager that never sleeps."
98%
API Uptime
50%
Response Faster
January 5, 2025
LC

Lisa Chen

Store Manager
Chen's Electronics
⭐⭐⭐⭐⭐
4.9
"Running an electronics store means lots of technical questions. Team-Connect learned all our product specs and handles 80% of customer inquiries perfectly. My staff now focus on sales instead of answering the same questions repeatedly."
80%
Queries Resolved
35%
Sales Increase
December 18, 2024
KW

Dr. Karen White

Dental Practice Owner
White Smile Dental
⭐⭐⭐⭐⭐
5.0
"Dental emergencies don't wait for business hours. Team-Connect triages emergency calls, schedules urgent appointments, and even provides basic dental care advice. Our patients feel cared for 24/7, and our emergency revenue tripled."
300%
Emergency Revenue
97%
Patient Satisfaction
January 3, 2025
RJ

Robert Johnson

CEO
Johnson Property Management
⭐⭐⭐⭐⭐
4.8
"Managing 200+ rental properties means constant tenant calls about maintenance, rent questions, and emergencies. Team-Connect handles routine inquiries and escalates real emergencies to me. Tenant satisfaction improved by 60%."
60%
Satisfaction Up
70%
Call Resolution
December 22, 2024

Trusted Across Industries

See why businesses in every sector choose Team-Connect

🏥
Healthcare
⭐⭐⭐⭐⭐
4.9
2,847 reviews
🛍️
Retail
⭐⭐⭐⭐⭐
4.8
1,923 reviews
💻
Technology
⭐⭐⭐⭐⭐
4.9
1,567 reviews
🔧
Services
⭐⭐⭐⭐⭐
5.0
2,156 reviews
💰
Finance
⭐⭐⭐⭐⭐
4.7
892 reviews
🏠
Real Estate
⭐⭐⭐⭐⭐
4.8
862 reviews

The Numbers Speak for Themselves

Real metrics from real businesses using Team-Connect

📞
2.5M+
Calls Successfully Handled
24/7
Average Response Time: 0.3 Seconds
💰
£12M+
Customer Savings Generated
🎯
95%
First-Call Resolution Rate

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