AI Receptionist Scripts & Examples

{{BusinessName}}, {{CallerName}}, {{Phone}}, {{Email}}, {{Address}}, {{Postcode}}, {{Area}}, {{PreferredTime}}, {{Notes}}

{{Issue}}, {{Urgency}}, {{PropertyType}}, {{AccessNotes}}, {{ApplianceBrand}}, {{OnCallNumber}}

{{Service}}, {{Duration}}, {{Stylist}}, {{PatchTestStatus}}, {{Preference}}, {{DepositLink}}

{{PracticeArea}}, {{MatterType}}, {{OpposingParty}}, {{Deadline}}, {{ConsultationFeeLink}}, {{Location}}

“Good {{TimeOfDay}}, you’re through to {{BusinessName}}. My name’s {{AgentName}} — how can I help today?”
“Just so I can help quickly, what’s your name and the best number to reach you on?”

“Thanks {{CallerName}}. I’ll confirm details as we go so nothing gets missed. What’s the postcode, and can you describe the issue/request in a sentence?”

“We’ll use your details to handle this enquiry and follow up about your booking. For our privacy policy, visit {{PrivacyURL}}. Is that okay to proceed?”

“To confirm: {{Issue/Request}} at {{Address}}, {{Postcode}}. We’ll {{Action: book/dispatch/send quote}} for {{PreferredTime}}. I’ll send a confirmation by SMS and email now.”

“Is this an emergency such as {{Examples: leak,no heating,no power,locked out}} or is it a routine enquiry? If urgent, I’ll route this immediately.”

“I’ll get help on the way. What’s the property address and postcode? Any risks on site (e.g., water near electrics, gas smell)? Best callback number?”

“Please hold while I connect you to our on‑call team. If we can’t connect, I’ll take a priority message and send it immediately.”

“We weren’t able to connect you right now. I’m logging this as urgent and sending a priority alert to our on‑call. You’ll receive a confirmation by SMS.”

“We can do {{Today PM / Tomorrow AM / Next available}}. Which suits you? I’ll book a {{Duration}} window and send a confirmation.”

“I’m checking the live diary... we have {{Slot1}} and {{Slot2}} available. Would you like me to reserve one now?”

“To secure the slot, there’s a small deposit. I’ll send a secure link now: {{DepositLink}}. Once paid, your appointment is confirmed.”

“No problem. I can reschedule. Are you looking for the next available, or a specific day/time? I’ll send an updated confirmation.”

{{BusinessName}}: Confirmed for {{Date}} {{Time}} at {{Address/Postcode}}. Reply YES to confirm or CHANGE to reschedule. Info: {{ShortLink}}

{{BusinessName}} reminder: {{Service}} {{Date}} {{Time}} with {{Staff/Team}}. Reply C to cancel ({{Policy}}) or R to reschedule. Directions: {{ShortLink}}

{{BusinessName}}: Please upload {{Photos/Docs}} for your {{Issue/Service}} here: {{SecureUploadLink}} (expires in 24h). Thank you.

{{BusinessName}}: To secure {{Date}} {{Time}}, pay the £{{Amount}} deposit here: {{DepositLink}}. Receipt emailed to {{Email}}.

{{BusinessName}}: Thanks for choosing us. Aftercare for {{Service}}: {{ShortTipsLink}}. Got 10 seconds to leave a review? {{ReviewLink}}

“Prices vary by {{Issue/Service}} and location. If you’d like, I can take a few details and arrange a quick quote or share our guide: {{PricingURL}}.”

“Thanks for the call. We’re not looking for new suppliers at the moment. Please email details to {{InfoEmail}} and the team will review.”

“We’re fully booked for {{Range}}. I can add you to the waitlist and alert you if a slot opens, or book the next available on {{Date/Time}}.”

Yes. Use an out‑of‑hours greeting and apply emergency rules. Routine enquiries are queued with summaries for next‑day follow‑up.

Enable calendar sync (Google/Outlook), webhooks or Zapier in settings. Map tokens like {{Address}} and {{Service}} to your CRM/job fields.

Set screening rules with keywords and categories. The AI produces concise summaries for sales/spam without disturbing your team.